(01-17-2013, 07:51 PM)snuffles Wrote: Oh.. ADP Assistive Devices Program. A Government program to assist folks with the cost of all kinds of devices like CPAP machines.
Ah. A Canadian term, eh? I guess our friends to the south are as familiar with our terms as we are with theirs
Quote:I don't want the humidifier at all. I just want a CPAP machine. I'm not allowed to submit on my own it must be through a certified vendor.
Even I got the H5i humidifier as an "add-on" and from what I understood it was optional. I got it because.... well, because I COULD
otherwise I'd pass it up if it was extra too.
See if there's another vendor in town because from what I've learned by my recent pain-in-the-butt adventure is that they are in it for themselves and are more interested in a quick sale than they are at actually being helpful. That's why they dumped me off with an S9 Escape (brick) and I didn't know any better at the time. Then they said if I want an AutoSet I'd need a prescription specifying this. When I got it they still tried to give me a hard time. By that time I set my own pressure (and I told them flat out) so there was plenty of time to talk about - other things. I had to get it through to them that:
- I needed an AutoSet because my pressure proved to be variable based on a temporary use of an S8 AutoSet model.
- I can't possibly chart any progress with an "Escape" model
- I now had a prescription for it
- ADP hadn't processed the original claim anyhow
- ResMed themselves told me that they'd honour an exchange
They couldn't argue these points with me. It seems you have to get the upper hand, find all the facts you can and approach your supplier armed and dangerous. It seems the only way some will listen.
Now, I won't be satisfied until I have the AutoSet in my hot little hands but everything is working so far. Oh, and now that I know that my supplier isn't the only one in town, I will find some other place after this mess is settled. Hopefully there's another place for you to check out. Assuming you are (as it seems) in Canada, try places like ProResp and MediChair, each as one word or two, it'll show up in a search. Undoubtedly there are others but they are at least a few examples.