(02-16-2014, 01:20 AM)vsheline Wrote: Hi Gabby,
Very important: Do not wait to find out whether they are shipping you an S9 Escape Auto.
First thing in the morning, please call them right away and tell them you will only accept the S9 AutoSet, not the S9 Escape Auto, and they should not even bother sending you an Escape Auto. If they claim they don't have the S9 Autoset in stock and would need to order it tell them you will wait or will look for a new DME.
The S9 Escape Auto does not record any detailed waveform data, nor report individual events, nor does it distinguish between Central versus Obstructive apnea type, all of which is important for a brand new machine to provide.
Nor would the quality of the therapy be the same. The S9 Escape Auto uses the out-of-date S8 AutoSet algorithm, not the improved S9 AutoSet algorithm which was redesigned based on better distinguishing between Central versus Obstructive apnea type.
It was totally outrageous that they set you up with a very old S8 AutoSet Spirit (its first model, not even its less old model "II"). Actually, if there is any way you can simply return the old machine and change to a new DME supplier, that would be best and most fitting, from the standpoint of withholding business from such a woefully inadequate DME supplier.
Sometimes working up a little righteous indignation can help us become appropriately more assertive.
Vaughan, thank you for getting indignant on my behalf, I wish I could get on the phone and give them half of what you just told me to but I haven't got it in me.
I will wait and see when my machine arrives, hopefully tomorrow. I am thinking it will probably have to be an Elite because how else will they be able to know how I am fairing. It would be useless to send me an Escape. I hope.
Anyway if it is an Escape, I promise I will get on the phone and get stuck in.
I am unable to change suppliers at this stage for a number of reasons so I will keep my fingers crossed and just hope that my S9 will be able to show me if I have leaks and I will be able to pop my SD card in to my computer daily and read what is going on on the SleepyHead program I have downloaded.
At the present time I have used the machine for four full night and numerous day time sleeps and I am feeling no benefits whatsoever. However I know Rome wasn't built in a day and I am prepared to take one day at a time and persevere and wait for the small signs of success to start to shine through.
Will keep you posted on my new machine.
Thanks again for your concern.