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Air New Zealand is great when it comes to CPAP
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USKiwi Offline

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Posts: 16
Joined: Dec 2012

Machine: ResMed S9 Elite
Mask Type: Nasal mask
Mask Make & Model: ResMed Mirage FX for Her
Humidifier: H5i
CPAP Pressure: 11
CPAP Software: ResScan

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Sex: Female
Location: Miami, FL

Post: #1
Exclaimation Air New Zealand is great when it comes to CPAP
So I'm planning my trip home to NZ for a vacation. I called them about using my CPAP machine on the 15 hour flight from San Francisco. The Customer Service Operator was great and explained how AirNZ deals with CPAP machines. They have special outlets specifically for CPAP machines at certain seats. I was emailed a medical equipment form that I had to complete and submit for the use of the CPAP machine during flight.
It was a very easy process, this is my first time flying with my CPAP. Unfortunately Virgin America (my domestic flight from FLL-SFO) require battery and they customer service rep did not know what a CPAP was.
Now I can look forward to seeing NZ again.
02-08-2013 02:43 PM
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trish6hundred Offline

Advisory Members

Posts: 6,449
Joined: May 2012

Machine: Resmed S9 AutoSet for Her
Mask Type: Full face mask
Mask Make & Model: Fisher & Paykel Simplus
Humidifier: H5i Heated Humidifier
CPAP Pressure: 10 - 7-20 Cm H2O
CPAP Software: Not using software

Other Comments: I started CPAP in 2008. Totally blind since birth.

Sex: Female
Location: Missouri, USA

Post: #2
RE: Air New Zealand is great when it comes to CPAP
Hi USKiwi,
That's good to hear. Have a GREAT and safe trip and vacation.!

trish6hundred
(This post was last modified: 02-08-2013 03:03 PM by trish6hundred.)
02-08-2013 03:01 PM
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stik Offline

New Members

Posts: 1
Joined: Jun 2015

Machine: ResMed 10 Elite
Mask Type: Nasal mask
Mask Make & Model: F&P Eson
Humidifier: RESMED 10
CPAP Pressure: 13
CPAP Software: Not using software ResScan

Other Comments:

Sex: Male
Location: Adelaide SA

Post: #3
RE: Air New Zealand is great when it comes to CPAP
I know this is an old thread, but Air New Zealand is still great when it comes to CPAP. I am brand new to CPAP and was a bit concerned about my upcoming flight from Adelaide to LAX. But the customer service was excellent, and a very easy process. one form to fill out, (Part 1 of MEDA only) and it was all sorted within the hour.
06-26-2015 01:36 AM
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