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Air Sense 10 cell phone connection lost
#1
For the last two nights my Air Sense 10 has lost the cell connection.  The area I am in has good service, 3 bars of LTE.  I have tried to place it in a different spot to no avail.  Any thoughts?
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#2
How long have you had it? That cellular modem (I believe) requires a fee to be paid to maintain it. It's paid by the DME who supplied it for their use during the compliance period. I do not think it's an eternal feature of the machine.

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JustMongo passed away in August 2017
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#3
(02-15-2017, 06:35 PM)justMongo Wrote: How long have you had it?  That cellular modem (I believe) requires a fee to be paid to maintain it.  It's paid by the DME who supplied it for their use during the compliance period.  I do not think it's an eternal feature of the machine.

That's fine with me. I'd rather not have the DME be able to track what I'm doing or control my CPAP remotely. They changed the settings yesterday and I found out when I turned it on.
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#4
Resmed covers it. Try unplugging your machine for 5-10 minutes and plugging it back in again. I'll bet it works again. Mine has iffy service because I'm in a basement. Some days 3 bars, some days none. It always seems to catch up it appears. If this doesn't work and your machine is still in warranty, contact your DME. While you might not care one way or another about the modem working once you are out of compliance, the concern is that it isn't JUST the modem, but something else on the circuit board that could be failing.
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#5
There is an Airplane mode in the settings if you wish to keep your DME out.

Admin Note:
JustMongo passed away in August 2017
Click HERE to read his Memorial Thread

~ Rest in Peace ~
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#6
I recently had an AirSense unit replaced by Apria for a modem that would not or could not communicate.

I followed the power off reset procedure and relocated the machine -- nothing happened. The DME, in this case Apria, called the ResMed communications center and they tried a remote reset to see if they could communicate with the machine. When nothing worked, they issued a ResMed RMA (Return Merchandise Authorization) to Apria and I was given a new machine.

However, before surrendering the machine, I had Apria transfer the data from the SD card (which was still capturing data per ResScan and SleepyHead) to the monitoring center to maintain a continuity of compliance record.

Best of luck.
"The object in life is not to be on the side of the majority, but to escape finding oneself in the ranks of the insane." -- Marcus Aurelius
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#7
I called Resmed re: my modem not connecting, they directed me to my dme, Lincare. I was advised by Lincare that the modem is shut off after approx. 18 mos., if you are a Medicare patient.
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