WELCOME! to the forum.!
Since your machine is new, it would be a good idea to take it back to the store and have them take a look at it, and if necessary, they could exchange it.
Hang in there for more responses to your post.
Good luck on getting your machine straightened out and much success to you with your CPAP therapy.
Forgot one thing, If you do get your problem solved I would recommend the ClimatelineAir Hose. I'm not sure of your location but here in the cool no Cold climate that heated hose is nice and I use the auto feature and have real good results (No rainout at all).
Best to you!
02-09-2015, 05:24 PM
(This post was last modified: 02-09-2015, 05:28 PM by spooky101.)
Again, thanks for the quick responses. I contacted the vendor and they suggested removing the SD card and unplugging the device for a couple minutes. Exactly as Mr. Van Winkle suggested. I tried that and the plate seemed to be warmer. I will report back in the morning. I am in Oklahoma, so I may need to cool the tube.
Edit: The vendor was very helpful. If unplugging the device doesn't work, they agreed to exchange it for another one.
Thanks Mr. Van Winkle. Your suggestion of unplugging the machine appears to have worked.
I have the AirSense 10 Autoset, but with the ClimateLine heated tube. My wife has the AirSense 10 For Her Autoset, also with the heated tube. We would get the same error and the humidifier would quit working for the rest of the night once the error occurred. ResMed replaced my machine and it was still doing it. Nothing like waking up in the morning with your tongue sticking to the roof of your mouth because it's so dry.
I found that by pulling out the power supply cord going into the back of the machine just enough so that it lost power and then pushing it back in, my machine and my wife's would work fine that night. Now I do that to her machine and mine every night after filling our humidifiers and reinserting them into our machines and we don't get the error.
As an old electronics engineer, I suspect a firmware bug which hopefully ResMed will soon resolve. I don't like the idea of constantly power-cycling the machine every night as doing so exposes the machines' electronics to what we call "in rush" current which can prematurely age some of the electronic components.
Otherwise, we both really like our machines much better than our previous Respironics autos.