Hello Guest, Welcome to Apnea Board !
As a guest, you are limited to certain areas of the board and there are some features you can't use.
To post a message, you must create a free account using a valid email address.

or Create an Account

New Posts   Today's Posts

Airsense 10 sudden high pitch noise
RE: Airsense 10 sudden high pitch noise
(06-18-2020, 06:18 PM)Sleeprider Wrote: Really good to hear this was accepted as a warranty repair after 2-1/2 years.  Resmed stands behind the machine, and you got a new blower unit. Great outcome!  Thanks for the follow-up.

Yes, I am happy about it.

I was expecting to have to push them/argue to do the repair, but I didn't have to. They just volunteered to do the repair for free. Good on them.

To be honest, given a number of facts, they would probably have to do the repair anyway or would need to refund any charges:
  • UK/European Consumer Laws go beyond manufacturers warranty. The retailer (Resmed in this case) has to provide a product of quality, fit for purpose and expected to last (proportional to its price), regardless of the manufacturer warranty terms
  • Resmed themselves state in their documentation that the machine has a design lifespan of 5 years. Therefore, any machine lasting less than 5 years would be considered to have a manufacturing defect
  • Machine only had a small number of hours for its age
[Image: Resmed-Airsense-10-Design-Life-p19.png]
Post Reply Post Reply

Donate to Apnea Board  

Possibly Related Threads...
Thread Author Replies Views Last Post
  Sudden onset of mouth breathing after heart attack Possum 8 181 10-20-2020, 09:55 AM
Last Post: Possum
  Can sudden increase in AHI be linked to Coronavirus infection? Arik 8 218 10-03-2020, 02:25 AM
Last Post: Arik
  Very High Pitch Sound - please evaluate Hydrangea 4 207 09-28-2020, 02:38 PM
Last Post: Hydrangea
  AHI and OA's sudden increase. Any ideas/suggestions? TexasCPAP 8 167 09-26-2020, 12:39 PM
Last Post: TexasCPAP
  Dreamwear Gel Pillow - exhaust slot noise BoyrauchS 20 4,091 09-16-2020, 07:03 AM
Last Post: brianc18t
  High AHI after weeks of use Disp33 13 475 09-07-2020, 12:00 PM
Last Post: Disp33
  AHI still too high webweaver 11 483 09-06-2020, 07:55 AM
Last Post: bonjour

New Posts   Today's Posts

About Apnea Board

Apnea Board is an educational web site designed to empower Sleep Apnea patients.