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Airsense 10 sudden high pitch noise
#11
RE: Airsense 10 sudden high pitch noise
(06-18-2020, 06:18 PM)Sleeprider Wrote: Really good to hear this was accepted as a warranty repair after 2-1/2 years.  Resmed stands behind the machine, and you got a new blower unit. Great outcome!  Thanks for the follow-up.

Yes, I am happy about it.

I was expecting to have to push them/argue to do the repair, but I didn't have to. They just volunteered to do the repair for free. Good on them.

To be honest, given a number of facts, they would probably have to do the repair anyway or would need to refund any charges:
  • UK/European Consumer Laws go beyond manufacturers warranty. The retailer (Resmed in this case) has to provide a product of quality, fit for purpose and expected to last (proportional to its price), regardless of the manufacturer warranty terms
  • Resmed themselves state in their documentation that the machine has a design lifespan of 5 years. Therefore, any machine lasting less than 5 years would be considered to have a manufacturing defect
  • Machine only had a small number of hours for its age
[Image: Resmed-Airsense-10-Design-Life-p19.png]
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