Airsense 11 warranty case

[labrat]

Hi,

I started therapy 3 months ago and 1-2 times per week, I get an error message that the heating/humidifier failed. I started a warranty case with my DME and I was thinking I will get a new Airsense 11 after dropping mine off (It will be send to ResMed from there; they already have a shipping label). When I came home, I plugged the machine in and checked the about page. See and behold, the machine already ran for 473.4 hours. Is it safe to assume I got a used/refurbished unit as replacement? Should I call and complain or is this normal?

Thanks for any insights!

[PeaceLoveAndPizza]

The only thing normal about CPAP is the abnormality of it all. Every DME is different, so no consistency regarding how they replace machines.

473 hours is about 2 months of use, not much at all and less than you likely had on your original machine. It is up to you whether you want a new machine or are fine with one that was slightly used. Knowing what I know now, I would be fine with it. When I started and was new to it all, I would probably have wanted a new machine.

[Big Guy]

When I was on CPAP back in Sept. of 2018, I went to my DME to pick up my new Airsense 10 machine. Once home, I found out that it had 54 hrs. on it. 

It wasn't a big deal to me, but I would have appreciated it if the DME had been honest with me about ti.

[TechieHippie]

Personally if the machine seems good otherwise, I'd be happy to have had someone else off-gas the initial chemical smells. If it smells at all like smoke or fragrance that would be a different matter.

Lisa