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Appointment to pick up new ASV . . .
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ruach Offline

Preferred Members

Posts: 33
Joined: Feb 2016

Machine: DS960T BiPAP autoSV ADV 60 series, 30cm DOM
Mask Type: Nasal mask
Mask Make & Model: DreamWave
Humidifier: PR1 60 Series Heated Tube Humidifier
CPAP Pressure: EPAPmin 8, EPAPmax 15, etc.
CPAP Software: SleepyHead

Other Comments: Max Pres 25.0, EPAP min 8.0, EPAP max 15.0, BPM Auto, PS min 0.0, PS max 17.0

Sex: Female
Location:

Post: #1
Appointment to pick up new ASV . . .
Today was my appointment to pick up my ASV from Apria. Eventhough I had prior experience with cpap/bipap, Apria required me to attend a group class appointment.

I scheduled an appointment at an office further away from home, because they had an earlier available appointment. When I was admitted for the class (i was the only one because the other client was a no-show).

The technician placed the device in front of me, and another technician came to the room, whom I was familiar with- and she was also confused why they required me to take the group class.

A couple of issues came up- the device was obviously not new, so I requested a new device. They said I would need to wait, since they did not have one in stock. They offered to ship it to me, to save me another trip. Also, it had a regular humidifier, not the heated humidifier with the heated tubing. I requested the heated humidifier/tubing items from my Respiratory Therapist, who told me they were ordered. But for some reason the order was not yet with Apria.

On my way home, I called Kaiser DME, and the clerk told me she has officially put it in my order. So, now we shall see what gets mailed to me, and how long it takes to arrive - hopefully sooner than anticipated Smile
03-01-2016 09:41 PM
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trish6hundred Offline

Advisory Members

Posts: 6,449
Joined: May 2012

Machine: Resmed S9 AutoSet for Her
Mask Type: Full face mask
Mask Make & Model: Fisher & Paykel Simplus
Humidifier: H5i Heated Humidifier
CPAP Pressure: 10 - 7-20 Cm H2O
CPAP Software: Not using software

Other Comments: I started CPAP in 2008. Totally blind since birth.

Sex: Female
Location: Missouri, USA

Post: #2
RE: Appointment to pick up new ASV . . .
Hi ruach,
I'm sorry you didn't get your machine today, but it's great to hear that you spoke up for what you wanted.
Good luck to you and keep us posted on your new machine.

trish6hundred
03-01-2016 10:25 PM
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metsfan302 Offline

Preferred Members

Posts: 27
Joined: Oct 2015

Machine: PR System One Auto-Cpap + Borrowing a Resmed S9 Adapt ASV
Mask Type: Nasal pillows
Mask Make & Model: Airfit P10
Humidifier: yes
CPAP Pressure: ps min 10 - max 15
CPAP Software: SleepyHead

Other Comments:

Sex: Male
Location: Delaware

Post: #3
RE: Appointment to pick up new ASV . . .
Good for standing up for yourself, hope you get your machine soon
03-02-2016 06:47 AM
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ruach Offline

Preferred Members

Posts: 33
Joined: Feb 2016

Machine: DS960T BiPAP autoSV ADV 60 series, 30cm DOM
Mask Type: Nasal mask
Mask Make & Model: DreamWave
Humidifier: PR1 60 Series Heated Tube Humidifier
CPAP Pressure: EPAPmin 8, EPAPmax 15, etc.
CPAP Software: SleepyHead

Other Comments: Max Pres 25.0, EPAP min 8.0, EPAP max 15.0, BPM Auto, PS min 0.0, PS max 17.0

Sex: Female
Location:

Post: #4
RE: Appointment to pick up new ASV . . .
Thanks Smile
I called Apria this morning to verify that the heated humidifier with heated hose was added to my order- and they said yes it has and instead of being shipped first to the local office, it is going to be shipped directly to me with all the settings in place -

Apria said to expect it within a week Smile and I will check the blower hours to make sure it really is a new unit when I receive it. . .
03-02-2016 12:16 PM
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Dawei Offline

Preferred Members-2

Posts: 342
Joined: Feb 2012

Machine: ResMed S9 AutoSet
Mask Type: Other
Mask Make & Model: Respironics "FitLife"
Humidifier: H5i
CPAP Pressure: 10-20
CPAP Software: ResScan SleepyHead

Other Comments: Began CPAP in 2006; spent the first 6 years with a "brick"

Sex: Male
Location: Western North Carolina

Post: #5
RE: Appointment to pick up new ASV . . .
Ruach, as Metsfan wrote, good for you in holding your ground on getting exactly what you ordered and want. Although I have never been with Apria, I have read some reports here on the forum about them which are less than complimentary.

David
03-02-2016 08:21 PM
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