After first being told that I could not claim - then being told that I needed to give them the Sleep Study result because a copy of the Script and the Physicians letter of necessity wasn't enough - then my insisting that they were wrong - then them discovering that the policy 'must have been changed with out them being told' - I eventually got the pretty pitiful $500 rebate that I expected...
What I was even more surprised to learn however was that MBP do not allow claims for masks in their schedule. I was told that they do not allow claims for machine replacement tanks, hoses, or masks because they are consumable 'running costs'. WTF???
The 'manager' at the Toowoomba MBP office smugly told me that their offering was better than BUPA's - which is probably not saying a lot.
I have been with MBP for 34 years and this is the first significant claim in the last 25 years... I am not impressed with the service or responsiveness for the nearly $5000 a year they collect from me.
My question of the Australian members of this forum is - does anyone have any better suggestions for a private health fund?