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Backstrap Issue - Nuance Gel Pillow Mask
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brianps Offline

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Posts: 23
Joined: Feb 2014

Machine: ResMed s9 elite
Mask Type: Nasal pillows
Mask Make & Model: Respironics Nuance
Humidifier: ResMed H5i
CPAP Pressure: 7.0
CPAP Software: SleepyHead

Other Comments:

Sex: Male
Location: Ontario Canada

Post: #1
Backstrap Issue - Nuance Gel Pillow Mask
Apologies if this has been dealt with in another post.

There has been a fair amount of discussion on this forum about the deterioration of the back strap on the Nuance fabric frame mask. It turns black and gets sticky and squishy over time.

I swear I'm going to have no hair remaining on the back of my head after pulling it off in the morning. And believe me, I have little to spare.

Is anybody aware whether Respironics has remedied this issue? I'm just about due for a new mask, and as much as I love this mask otherwise, I'm not sure if i want to deal with this issue again!

Thanks in advance

Stay Calm, Be Brave, Wait for the Signs
10-26-2014 12:04 PM
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Galactus Offline

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Posts: 1,388
Joined: Jan 2014

Machine: Phillips Respironics System One PRS1 DS760P Auto BiPAP
Mask Type: Nasal pillows
Mask Make & Model: ResMed Airfit P10 Nasal Pillow
Humidifier: System One Heated Humidifier + Climate Line
CPAP Pressure: E/I 13/20 PS 4/7 BiFlex 3
CPAP Software: SleepyHead EncoreBasic

Other Comments: Sleep can be a good thing.

Sex: Male
Location: USA

Post: #2
RE: Backstrap Issue - Nuance Gel Pillow Mask
Had one two months ago, same bat station, same bat channel, no correction as they claim it helps keep it in place.

If everyone thinks alike, then someone isn't thinking.
Everyone knows something, together we could know everything.
10-26-2014 05:25 PM
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brianps Offline

Preferred Members

Posts: 23
Joined: Feb 2014

Machine: ResMed s9 elite
Mask Type: Nasal pillows
Mask Make & Model: Respironics Nuance
Humidifier: ResMed H5i
CPAP Pressure: 7.0
CPAP Software: SleepyHead

Other Comments:

Sex: Male
Location: Ontario Canada

Post: #3
RE: Backstrap Issue - Nuance Gel Pillow Mask
Damn! That's disappointing. I really do like this mask, guess I'm about to find out how much.

Anybody have ideas about a substitute that is close to the Nuance?

Stay Calm, Be Brave, Wait for the Signs
10-27-2014 06:49 AM
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lmcrep Offline

Members

Posts: 4
Joined: Oct 2014

Machine: RemStar BiPAP Auto with Bi-Flex (760P)
Mask Type: Full face mask
Mask Make & Model: ResMed Mirage Quattro
Humidifier: System One
CPAP Pressure: 16-20
CPAP Software: SleepyHead

Other Comments:

Sex: Male
Location:

Post: #4
RE: Backstrap Issue - Nuance Gel Pillow Mask
I had a situation with the back strap on my ResMed Mirage Quattro full face mask....talk about a pain in the neck! I read on this forum a few weeks ago someone mentioned placing a thick soft sock under the strap. I did and now have no problems with mine. Maybe this would work or at least help your situation?
10-27-2014 08:42 PM
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PaulaO2 Offline
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Posts: 8,068
Joined: Feb 2012

Machine: S9 Autoset
Mask Type: Full face mask
Mask Make & Model: F&P Simplus
Humidifier: H5i
CPAP Pressure: 14-20
CPAP Software: SleepyHead

Other Comments: Ehlers-Danlos Syndrome, Hypermobility Type; chronic sarcasm

Sex: Undisclosed
Location: western NC, USA

Post: #5
RE: Backstrap Issue - Nuance Gel Pillow Mask
I got a new mask about a month ago and the back strap is doing just fine. Right out of the box, it wasn't nearly as tacky/sticky feeling. It's not turned black and has not gotten sticky. Yay!

I really love this mask and was so disappointed in that strap. I had some old fleece I was going to use as covers.

If you get one and it feels just the same, pack it up and send it back. Tell the supplier you know it has been fixed and to send you a new one.

PaulaO2
Apnea Board Moderator
www.ApneaBoard.com


Breathe deeply and count to zen.

INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.
10-27-2014 09:37 PM
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Galactus Offline

Advisory Members

Posts: 1,388
Joined: Jan 2014

Machine: Phillips Respironics System One PRS1 DS760P Auto BiPAP
Mask Type: Nasal pillows
Mask Make & Model: ResMed Airfit P10 Nasal Pillow
Humidifier: System One Heated Humidifier + Climate Line
CPAP Pressure: E/I 13/20 PS 4/7 BiFlex 3
CPAP Software: SleepyHead EncoreBasic

Other Comments: Sleep can be a good thing.

Sex: Male
Location: USA

Post: #6
RE: Backstrap Issue - Nuance Gel Pillow Mask
So is there actually a new design for this Paula? Cause my old one did the same, j/w.

If everyone thinks alike, then someone isn't thinking.
Everyone knows something, together we could know everything.
10-27-2014 11:10 PM
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PaulaO2 Offline
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Posts: 8,068
Joined: Feb 2012

Machine: S9 Autoset
Mask Type: Full face mask
Mask Make & Model: F&P Simplus
Humidifier: H5i
CPAP Pressure: 14-20
CPAP Software: SleepyHead

Other Comments: Ehlers-Danlos Syndrome, Hypermobility Type; chronic sarcasm

Sex: Undisclosed
Location: western NC, USA

Post: #7
RE: Backstrap Issue - Nuance Gel Pillow Mask
Yes, there seems to be. This latest one is nothing like the other three I have had. It has not turned black and doesn't even stick to itself except when at the edges when I take it off in the morning. The others would stick to itself like velcro.

PaulaO2
Apnea Board Moderator
www.ApneaBoard.com


Breathe deeply and count to zen.

INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.
10-28-2014 01:51 PM
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Bompa Offline

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Posts: 854
Joined: Mar 2012

Machine: DreamStation Pro
Mask Type: Nasal pillows
Mask Make & Model: Nuance Pro
Humidifier: DreamStation Heated Humidifer
CPAP Pressure: 12.0
CPAP Software: SleepyHead Other Software

Other Comments:

Sex: Male
Location: Falkenburg,

Post: #8
RE: Backstrap Issue - Nuance Gel Pillow Mask
I take it this is the Nuance Fabric one you're talking about turning black and sticky?
I have had two of the Nuance Pro with the Gel pads and after you gently wash them a couple of times the pads literally fall out of the mask. They class it as wear and tear. After 8 weeks of use it's wear and tear?
I was going to order a fabric one to use up all the extra pillows I have
Now I'm not so sure.
Coffee
10-28-2014 06:42 PM
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Galactus Offline

Advisory Members

Posts: 1,388
Joined: Jan 2014

Machine: Phillips Respironics System One PRS1 DS760P Auto BiPAP
Mask Type: Nasal pillows
Mask Make & Model: ResMed Airfit P10 Nasal Pillow
Humidifier: System One Heated Humidifier + Climate Line
CPAP Pressure: E/I 13/20 PS 4/7 BiFlex 3
CPAP Software: SleepyHead EncoreBasic

Other Comments: Sleep can be a good thing.

Sex: Male
Location: USA

Post: #9
RE: Backstrap Issue - Nuance Gel Pillow Mask
Interesting to know they changed that back strap, it was one of the reasons I traded it in for the P10. I don't think I could even go back to it now after the P10 though.

If everyone thinks alike, then someone isn't thinking.
Everyone knows something, together we could know everything.
10-28-2014 07:23 PM
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PaulaO2 Offline
Wiki Editor
Moderators

Posts: 8,068
Joined: Feb 2012

Machine: S9 Autoset
Mask Type: Full face mask
Mask Make & Model: F&P Simplus
Humidifier: H5i
CPAP Pressure: 14-20
CPAP Software: SleepyHead

Other Comments: Ehlers-Danlos Syndrome, Hypermobility Type; chronic sarcasm

Sex: Undisclosed
Location: western NC, USA

Post: #10
RE: Backstrap Issue - Nuance Gel Pillow Mask
Bompa, this is the back strap on both the Pro and the non-Pro. I only used the Pro one once. I could not stand those hot gel pads on my skin. And yes, they fell out after just a few washings.

Galactus, I'm glad you found a mask you like. That's the hardest part of this thing. Each mask has it's pros and cons. Each of us have to balance those in deciding which is best for us based on where we are and what we are willing and unwilling to tolerate.

PaulaO2
Apnea Board Moderator
www.ApneaBoard.com


Breathe deeply and count to zen.

INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.
10-28-2014 09:19 PM
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