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Bad experience
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awakeiam Offline

Members

Posts: 8
Joined: Mar 2013

Machine: ResMed s9 Elite & Older Remstar Auto
Mask Type: Nasal mask
Mask Make & Model: ComfortGel Blue
Humidifier: H5i, but not using currently
CPAP Pressure: 9.5
CPAP Software: SleepyHead

Other Comments: RN, Certified Diabetes Educator, Home dialysis program manager

Sex: Female
Location: Monroe, WA

Post: #1
Bad experience
This is only my second post to this forum and I hope I'm posting in the appropriate place, but I want to let people know about a very bad experience with Supplier #9. It would be nice if I could help someone avoid another horrible experience with these guys. And I hope someone can help me out with information.
On 4/5/13 I ordered a cpap mask that I've used successfully in the past and a mask was sent promptly, but it was a different than what the website picture showed. I sent repeated emails with no response, until I found out that if I clicked on the 'send email' link on their website the owner sometimes answered. The owner of the company said the mask I ordered was discontinued and so he sent another one like it. I tried to communicate with him that the mask he sent wasn't the same and didn't fit at all, but he quit responding to my emails again.
Finally, after multiple attempts to get someone to talk to me, I threatened to give negative feedback and on 5/7/13 the owner sent me an email that said he sent out a replacement mask that day.
After a week and no mask arrived, I again tried to contact the owner with no response.
There's still no response to my attempts to communicate as of today (5/22/13) and no mask.
I'm using an old mask that needed to be replaced quite a while ago and it isn't working very well anymore. I have lousy insurance and I have to pay out of pocket and I need to be careful with my money. But I really need to sleep. And it would be good if I was breathing while I slept. Sad
I need to order a mask, but I don't know which online company I can trust.
I would appreciate any ideas!
05-22-2013 08:56 PM
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PaulaO2 Offline
Wiki Editor
Moderators

Posts: 8,068
Joined: Feb 2012

Machine: S9 Autoset
Mask Type: Full face mask
Mask Make & Model: F&P Simplus
Humidifier: H5i
CPAP Pressure: 14-20
CPAP Software: SleepyHead

Other Comments: Ehlers-Danlos Syndrome, Hypermobility Type; chronic sarcasm

Sex: Undisclosed
Location: western NC, USA

Post: #2
RE: Bad experience
I ordered stuff from Supplier #1 but that was years ago. I got what I ordered promptly. I know that others here have used them with good results.

PaulaO2
Apnea Board Moderator
www.ApneaBoard.com


Breathe deeply and count to zen.

INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.
05-22-2013 09:10 PM
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PollCat Offline
Apnea Board Polling Administrator
Monitors

Posts: 1,576
Joined: Feb 2012

Machine: ResMed S9 Autoset
Mask Type: Nasal pillows
Mask Make & Model: ResMed AirFit P10
Humidifier: H5i Cleanable with ClimateLine
CPAP Pressure: 10 - 18
CPAP Software: SleepyHead

Other Comments: CPAP-ing since 1995; Type 2 Diabetes; Chronic Asthma; Gout

Sex: Male
Location: Westfield, IN

Post: #3
RE: Bad experience
Prior to becoming eligible for Medicare, I ordered all my supplies for several years from Supplier #1 and never had any problems.


INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA.
INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.
05-22-2013 11:09 PM
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weeble Offline

Advisory Members

Posts: 154
Joined: Feb 2012

Machine: Resmed AirSense Autoset For Her S10
Mask Type: Nasal mask
Mask Make & Model: Wisp and DreamWear
Humidifier: AirSense
CPAP Pressure: 6-18
CPAP Software: ResScan SleepyHead

Other Comments:

Sex: Female
Location: Gold Coast Australia

Post: #4
RE: Bad experience
Supplier #2 was absolutely brilliant. Answered emails immediately and sent goods within hours...and received within 3 days...to Australia Highly recommend them.
05-23-2013 01:36 AM
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skyler Offline

Preferred Members

Posts: 75
Joined: May 2013

Machine: Respironics ASV
Mask Type: Nasal mask
Mask Make & Model: Respironics Wisp
Humidifier: System One Respironics
CPAP Pressure: 8-12-20
CPAP Software: Not using software SleepyHead

Other Comments: Diagnosed February 2008

Sex: Undisclosed
Location: Norfolk, Virginia

Post: #5
RE: Bad experience
You can dispute the charge on your credit card (I hope that's what you used) and the bank will investigate.
Hope you can hook up with a good supplier. I always work with Supplier #1 and have been always satisfied.
(This post was last modified: 05-23-2013 12:51 PM by skyler.)
05-23-2013 12:48 PM
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jgjones1972 Offline

Preferred Members-2

Posts: 516
Joined: Nov 2012

Machine: ResMed S9 AutoSet
Mask Type: Full face mask
Mask Make & Model: ResMed Quattro FX
Humidifier: ResMed H5i
CPAP Pressure: 18 - 20
CPAP Software: ResScan SleepyHead

Other Comments: CMS50I PulseOx

Sex: Male
Location: Ohio - USA

Post: #6
RE: Bad experience
I've always gotten really good service from suppliers 1, 3 & 4.

Thanks for relating your experiences with supplier 9. It's good to be forewarned and I'll avoid doing any business with them.
05-23-2013 01:39 PM
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zonk Offline

Advisory Members

Posts: 7,908
Joined: Feb 2012

Machine: A10 AutoSet
Mask Type: Nasal mask
Mask Make & Model: Activa LT
Humidifier: Integrated /ClimateLineAir
CPAP Pressure: 9/13
CPAP Software: ResScan

Other Comments: CPAP since Nov 2010

Sex: Male
Location: Australia

Post: #7
RE: Bad experience
I've used suppliers #2 and # 10
Both ship ResMed products overseas
Both very popular among Australian CPAP users
05-25-2013 04:16 PM
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iSnooze Offline
Apnea Board Proofreader
Advisory Members

Posts: 239
Joined: Feb 2012

Machine: Respironics PR System One C-Flex+
Mask Type: Nasal mask
Mask Make & Model: Resmed Mirage Micro
Humidifier: System One Heated Humidifier
CPAP Pressure: 11
CPAP Software: SleepyHead

Other Comments: also use a Comfort Gel Full Mask by Respironics

Sex: Female
Location: Indiana

Post: #8
RE: Bad experience
(05-23-2013 12:48 PM)skyler Wrote:  You can dispute the charge on your credit card (I hope that's what you used) and the bank will investigate.

I want to strongly encourage you to follow skyler's advice and contact your credit card company. My husband runs a small business and we discovered that the credit card companies often side with the customer not the business even when my husband provided the service that people paid for. Your credit card company can reimburse you the money if Supplier #9 does not correct the mistake or return your money.

Keep us posted on what happens. I hope you get this solved quickly.
05-25-2013 08:07 PM
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awakeiam Offline

Members

Posts: 8
Joined: Mar 2013

Machine: ResMed s9 Elite & Older Remstar Auto
Mask Type: Nasal mask
Mask Make & Model: ComfortGel Blue
Humidifier: H5i, but not using currently
CPAP Pressure: 9.5
CPAP Software: SleepyHead

Other Comments: RN, Certified Diabetes Educator, Home dialysis program manager

Sex: Female
Location: Monroe, WA

Post: #9
RE: Bad experience--update
After much nagging and threatening to take action the supplier finally sent me the correct item. Right after he sent it, he sent me an email requesting that I leave feedback on his website! Does he really want my feedback? Laugh-a-lot
I'll stick to the recommended sites from now on.
Thanks!
09-06-2013 09:54 PM
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