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Broken Resmed VPAP 25
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richc Offline

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Posts: 4
Joined: Mar 2013

Machine: Resmed VPAP 25
Mask Type: Nasal mask
Mask Make & Model: unsure
Humidifier: yes
CPAP Pressure: unsure
CPAP Software: Not using software

Other Comments:

Sex: Male
Location:

Post: #1
Broken Resmed VPAP 25
Hi,

I've been using this machine for about 4 years now. Honestly it is an important part of my well being. It really works.

Sadly my machine stopped working the other night. It's a ResMed VPAP 25 and during the night it started blowing air really strongly and then stopped working. The air pressure woke me up and the mask was ballooning.

I have an error 1018. I'd read that a hair dryer stream might help and tried that with no luck.

So I called my local Sleep Health Center, where I got the machine, and they have gone out of business. I called ResMed and they gave me the name of another company, and their number was disconnected... DOH!

So basically I'm wondering the following:

- Any tips for fixing it myself?
- What is the cost to repair these devices?
- Any good vendors in Massachusetts to deal with?
- Will health insurance generally pay for the repair of medically necessary equipment?
- Should I just bit the bullet and buy a new one, and if so where?

Thank you so much.

Rich from Massachusetts
03-11-2013 10:51 AM
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PollCat Offline
Apnea Board Polling Administrator
Monitors

Posts: 1,576
Joined: Feb 2012

Machine: ResMed S9 Autoset
Mask Type: Nasal pillows
Mask Make & Model: ResMed AirFit P10
Humidifier: H5i Cleanable with ClimateLine
CPAP Pressure: 10 - 18
CPAP Software: SleepyHead

Other Comments: CPAP-ing since 1995; Type 2 Diabetes; Chronic Asthma; Gout

Sex: Male
Location: Westfield, IN

Post: #2
RE: Broken Resmed VPAP 25
Check out the supplier list at: http://www.apneaboard.com/forums/Thread-CPAP-Supplier-List. However, you are going to have to find a sleep doc and get a script as you can no longer buy CPAPs without one. I'd looked at the sites for your local hospitals and see if they have sleep centers. Or check with your health insurance company about sleep centers/doctors.


INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA.
INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.
03-11-2013 11:06 AM
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Harris2508 Offline

New Members

Posts: 1
Joined: Mar 2013

Machine: ResMed S9
Mask Type: Nasal pillows
Mask Make & Model: RedMed
Humidifier: ResMed (with S9)
CPAP Pressure: 10
CPAP Software: ResScan

Other Comments:

Sex: Male
Location: Santa Rosa, CA

Post: #3
RE: Broken Resmed VPAP 25
(03-11-2013 10:51 AM)richc Wrote:  Hi,

I've been using this machine for about 4 years now. Honestly it is an important part of my well being. It really works.

Sadly my machine stopped working the other night. It's a ResMed VPAP 25 and during the night it started blowing air really strongly and then stopped working. The air pressure woke me up and the mask was ballooning.

I have an error 1018. I'd read that a hair dryer stream might help and tried that with no luck.

So I called my local Sleep Health Center, where I got the machine, and they have gone out of business. I called ResMed and they gave me the name of another company, and their number was disconnected... DOH!

So basically I'm wondering the following:

- Any tips for fixing it myself?
- What is the cost to repair these devices?
- Any good vendors in Massachusetts to deal with?
- Will health insurance generally pay for the repair of medically necessary equipment?
- Should I just bit the bullet and buy a new one, and if so where?

Thank you so much.

Rich from Massachusetts

I've been using CPAP devices for about 15 years now. I that time I've used a variety of devices, the current one being a RedMed S9 with humidifier. Far and away the best I've ever used. I've had it about 3 years now.

One thing has become apparent to me regarding old machines: It is not cost effective to fix them. After the four years you've been using your device it has a LOT of hours on it. Health insurance, if it provides any coverage at all, will be for a new machine. I am not personally aware of there being any coverage for repairs. In fact, after I got my first machine and it died at 3 years I found that the Apnea was considered a "Pre-existing Condition" and there was NO COVERAGE. So, until I got Medicare I always bought them myself over the internet.

If you have a sleep MD (Usually a Pulmonologist in my experience) they should be able to help you. There a lots of places selling CPAP machines and equipment on the net but you will need a prescription to buy equipment.

Good Luck.

--Bob Harris Smile
03-11-2013 11:08 AM
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Sleepster Offline
Wiki Editor
Moderators

Posts: 4,988
Joined: Feb 2012

Machine: ResMed AirCurve10 VAuto
Mask Type: Full face mask
Mask Make & Model: F&P Simplus
Humidifier: HumidAir and SlimLine Hose
CPAP Pressure: MaxI 13.6 | MinE 5.2 | PS 4.4
CPAP Software: ResScan SleepyHead

Other Comments: Diagnosed Nov 2011. Conquered aerophagia.

Sex: Male
Location: Houston, Texas

Post: #4
RE: Broken Resmed VPAP 25
(03-11-2013 10:51 AM)richc Wrote:  So I called my local Sleep Health Center, where I got the machine, and they have gone out of business. I called ResMed and they gave me the name of another company, and their number was disconnected... DOH!

If you have insurance call your insurance company and they will have a list of DME providers. If you don't have insurance try our Apnea Board Supplier List:

http://www.apneaboard.com/forums/Thread-CPAP-Supplier-List

Supplier #2 has a good reputation for providing gently used machines at good prices.

Either way, you'll need a copy of your original prescription, or you'll have to get a new one.

Craigslist is also a good place to buy machines if you know the various machines and how to set their pressure.

Sleepster
Apnea Board Moderator
www.ApneaBoard.com


INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.
03-11-2013 10:49 PM
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richc Offline

Members

Posts: 4
Joined: Mar 2013

Machine: Resmed VPAP 25
Mask Type: Nasal mask
Mask Make & Model: unsure
Humidifier: yes
CPAP Pressure: unsure
CPAP Software: Not using software

Other Comments:

Sex: Male
Location:

Post: #5
RE: Broken Resmed VPAP 25
Thank you all for your kind help. I butted heads with insurance yesterday who had this long involved process for getting a new machine. I asked them what they would do if this lengthy process affected my health and well-being? Sorry, sir, we have a process...

I did get in touch with a DME and my PC doc called in a prescription. But we still need to get insurance company approval.

Worst case I'll buy a second hand unit, or buy one from Craigslist. I may do this anyway to have a backup handy, as this has taught me the importance of this machine in my life.

It's been three days since the machine died and I'm already dragging. The CPAP is a mandatory component of my well being and I have to fight a bureaucratic mess to maintain my health.

Thank you all again.

Rich
03-12-2013 08:29 AM
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archangle Offline
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Advisory Members

Posts: 3,159
Joined: Feb 2012

Machine: ResMed S9 AutoSet
Mask Type: Nasal pillows
Mask Make & Model: ResMed Swift FX
Humidifier: ResMed S9 H5i
CPAP Pressure: 16-20
CPAP Software: ResScan SleepyHead EncoreBasic

Other Comments: Happy PAPper

Sex: Undisclosed
Location: USA

Post: #6
RE: Broken Resmed VPAP 25
What is the process they require for a replacement machine?

Get the free SleepyHead software here.
Useful links.
Click here for information on the main alternative to CPAP.
If it's midnight and a DME tells you it's dark outside, go and check it yourself.
03-12-2013 10:15 AM
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richc Offline

Members

Posts: 4
Joined: Mar 2013

Machine: Resmed VPAP 25
Mask Type: Nasal mask
Mask Make & Model: unsure
Humidifier: yes
CPAP Pressure: unsure
CPAP Software: Not using software

Other Comments:

Sex: Male
Location:

Post: #7
RE: Broken Resmed VPAP 25
(03-12-2013 10:15 AM)archangle Wrote:  What is the process they require for a replacement machine?

The insurance company outsources the approval process to another company. They required that my PC doc called them first, and he did.

They then required that I call a local DME. The DME needed a copy of my sleep study and a new prescription.

The woman at the DME was great, and said a lot of folks are having difficulties because their medical records are tied up at Sleep Health Centers in Massachusetts. There is a downloadable form online that can be signed and submitted for copies but apparently this has taken too much time.

My PC doc fortunately had a copy of my first sleep study and submitted that and a new prescription. DME thought they would accept that, but said they may require yet another sleep study as it is old. UGH...

But I'm in limbo at the moment. She said we might get lucky and get insurance company approval in a few days, or it might take longer and require more testing. And the insurance company really does not care that I'm living without important medical equipment. They just have a process and did not seem interested in my ongoing health.

So I"m waiting to see if I get lucky or not. But I'm sitting here falling asleep at my desk as I'm not sleeping worth a damn.
03-12-2013 10:27 AM
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Shastzi Offline

Advisory Members

Posts: 1,174
Joined: Dec 2012

Machine: ResMed S9 Autoset
Mask Type: Full face mask
Mask Make & Model: FitLife Total face mask
Humidifier: F&P HC150 with Hybernite heated hose.
CPAP Pressure: 15cm-20cm H2O (auto)
CPAP Software: SleepyHead Other Software

Other Comments: CMS50-F wearable Oximeter; Software: SPO2 Assistant

Sex: Undisclosed
Location: Florida, USA.

Post: #8
RE: Broken Resmed VPAP 25
"I asked them what they would do if this lengthy process affected my health and well-being? Sorry, sir, we have a process..."

To me that means, "Maybe if we drag our feet you'll go away and we can save money by not honoring your claim"

I would tell them: "I have a process too. Either you cough up the paper work now or I stay here until I have to sleep, at which time I will drop dead in your waiting room. Then the executor of my estate has special instructions to execute in which his law firm sues your insurance company until it is bankrupt so they can buy it at pennies on the dollar. (and you get fired too)...
So would YOU like to do this the easy way or the HARD WAY?"

That's not too unreasonable is it for the cost of one VPAP?

Smile

"With ordinary talent and extraordinary perseverance, all things are attainable." - Thomas Foxwell Buxton

Cool
03-12-2013 12:34 PM
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richc Offline

Members

Posts: 4
Joined: Mar 2013

Machine: Resmed VPAP 25
Mask Type: Nasal mask
Mask Make & Model: unsure
Humidifier: yes
CPAP Pressure: unsure
CPAP Software: Not using software

Other Comments:

Sex: Male
Location:

Post: #9
RE: Broken Resmed VPAP 25
I asked the woman at the insurance company to add a note to my record saying that this process was detrimental to my acquiring what I need for my health and well being.

She simply reiterated they had a process...
03-12-2013 12:38 PM
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jgjones1972 Offline

Preferred Members-2

Posts: 516
Joined: Nov 2012

Machine: ResMed S9 AutoSet
Mask Type: Full face mask
Mask Make & Model: ResMed Quattro FX
Humidifier: ResMed H5i
CPAP Pressure: 18 - 20
CPAP Software: ResScan SleepyHead

Other Comments: CMS50I PulseOx

Sex: Male
Location: Ohio - USA

Post: #10
RE: Broken Resmed VPAP 25
"Processes" have been known to cause chest pains and other serious but elusive symptoms that require expensive tests and overnight stays at hospitals to eliminate cause for concern.

Bigwink


Seriously though; if you were considering getting a back-up machine and can get a copy of the Rx quickly, you might want to consider getting a used one for back-up now and using it until the insurance gets straightened out and you can get a new machine. Then when you get the new insurance co. purchased one, you can pack up the back-up and hold onto it.

Supplier #2 sells used and "open box" machines at a decent price. Bi-Level machines are pretty expensive; but, for a back-up/hold over, you wouldn't necessarily need a top-o-the line model. As long as it blows air at the proper pressures it would be better than what you are using right now (which I'm assuming is nothing).

It is the expense of Bi-Level units that kind of makes me figure that the insurance co. may require another sleep study, etc and jerk you around a while before giving in.

If you don't mind my asking; why were you using Bi-Level instead of CPAP? What were the pressure settings on your old machine?
03-12-2013 01:48 PM
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