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Broken Wisp
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JJJ Offline

Advisory Members

Posts: 751
Joined: Apr 2012

Machine: ResMed S9 Autoset
Mask Type: Nasal mask
Mask Make & Model: Most recent: Wisp, Pilairo, Mirage Vista
Humidifier: ResMed S9 Autoset
CPAP Pressure: 17-20
CPAP Software: SleepyHead

Other Comments:

Sex: Male
Location: USA 97217

Post: #1
Broken Wisp
Last night one of the snaps on my Philips Respironics Wisp mask disintegrated. I patched it together with a safety pin. The first thing I noticed about the Wisp when I got it in late January was that the snaps are really hard to use and felt flimsy. I see I was right.

Does anyone know if there is a warranty on masks?
03-05-2013 11:34 PM
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trish6hundred Online

Advisory Members

Posts: 6,448
Joined: May 2012

Machine: Resmed S9 AutoSet for Her
Mask Type: Full face mask
Mask Make & Model: Fisher & Paykel Simplus
Humidifier: H5i Heated Humidifier
CPAP Pressure: 10 - 7-20 Cm H2O
CPAP Software: Not using software

Other Comments: I started CPAP in 2008. Totally blind since birth.

Sex: Female
Location: Missouri, USA

Post: #2
RE: Broken Wisp
Hi JJJ,
That's a bummer.
I thought there was a warranty on them, 30-day or something like that.
You could call the DME where you got it and ask them what to do, I sure hope they will make it right for you since it is a new product.

trish6hundred
03-05-2013 11:54 PM
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eplantz Offline

Preferred Members

Posts: 47
Joined: Mar 2013

Machine: S9 AutoSet
Mask Type: Nasal pillows
Mask Make & Model: Airfit P10
Humidifier: H5I
CPAP Pressure: 15-20
CPAP Software: SleepyHead

Other Comments:

Sex: Male
Location: Chicago

Post: #3
RE: Broken Wisp
(03-05-2013 11:34 PM)JJJ Wrote:  Last night one of the snaps on my Philips Respironics Wisp mask disintegrated. I patched it together with a safety pin. The first thing I noticed about the Wisp when I got it in late January was that the snaps are really hard to use and felt flimsy. I see I was right.

Does anyone know if there is a warranty on masks?

in my Wisp package, the documentation says the warranty is 90 days.
03-06-2013 12:50 AM
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zimlich Offline

Preferred Members-2

Posts: 392
Joined: Feb 2012

Machine: Respironics PR System One BiPap Auto SV Advanced
Mask Type: Nasal mask
Mask Make & Model: ResMed gel Nasal Mask
Humidifier: System One
CPAP Pressure: 8-20 ASV, 8 EPAP,PS 12
CPAP Software: Not using software

Other Comments: I use the Quattro FFM when necessary

Sex: Female
Location: Norfolk, VA

Post: #4
RE: Broken Wisp
JJJ, let us know what the outcome is?
03-06-2013 09:06 AM
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trish6hundred Online

Advisory Members

Posts: 6,448
Joined: May 2012

Machine: Resmed S9 AutoSet for Her
Mask Type: Full face mask
Mask Make & Model: Fisher & Paykel Simplus
Humidifier: H5i Heated Humidifier
CPAP Pressure: 10 - 7-20 Cm H2O
CPAP Software: Not using software

Other Comments: I started CPAP in 2008. Totally blind since birth.

Sex: Female
Location: Missouri, USA

Post: #5
RE: Broken Wisp
That 's great if it is a 90-day warranty, that way, hopefully, you could get a new mask.

trish6hundred
03-06-2013 11:28 AM
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Shastzi Offline

Advisory Members

Posts: 1,174
Joined: Dec 2012

Machine: ResMed S9 Autoset
Mask Type: Full face mask
Mask Make & Model: FitLife Total face mask
Humidifier: F&P HC150 with Hybernite heated hose.
CPAP Pressure: 15cm-20cm H2O (auto)
CPAP Software: SleepyHead Other Software

Other Comments: CMS50-F wearable Oximeter; Software: SPO2 Assistant

Sex: Undisclosed
Location: Florida, USA.

Post: #6
RE: Broken Wisp
Sounds like you'll need a small emergency backup mask.

=o.O=

"With ordinary talent and extraordinary perseverance, all things are attainable." - Thomas Foxwell Buxton

Cool
03-06-2013 01:13 PM
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JJJ Offline

Advisory Members

Posts: 751
Joined: Apr 2012

Machine: ResMed S9 Autoset
Mask Type: Nasal mask
Mask Make & Model: Most recent: Wisp, Pilairo, Mirage Vista
Humidifier: ResMed S9 Autoset
CPAP Pressure: 17-20
CPAP Software: SleepyHead

Other Comments:

Sex: Male
Location: USA 97217

Post: #7
RE: Broken Wisp
Knowing that the warranty is 90 days I took it to my DME today. I asked if the warranty was from Philips Respironics or from the DME. The nice lady (who recognized me and even remembered my name) said that the warranty was through the DME, and then went into the back room to call Philips Respironics. When she came back she told me that the Philips Respironics folks told her to go ahead and give me a new mask at no charge and to pick up the broken one and return it to them.

Then she said that the Philips Respironics people told her that some of the early Wisp masks went out with bad fabric. The problem has been resolved, so hopefully my replacement will not break.
03-06-2013 05:49 PM
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Shastzi Offline

Advisory Members

Posts: 1,174
Joined: Dec 2012

Machine: ResMed S9 Autoset
Mask Type: Full face mask
Mask Make & Model: FitLife Total face mask
Humidifier: F&P HC150 with Hybernite heated hose.
CPAP Pressure: 15cm-20cm H2O (auto)
CPAP Software: SleepyHead Other Software

Other Comments: CMS50-F wearable Oximeter; Software: SPO2 Assistant

Sex: Undisclosed
Location: Florida, USA.

Post: #8
RE: Broken Wisp
That's what I like to see. A happy support story!

=^.^=

"With ordinary talent and extraordinary perseverance, all things are attainable." - Thomas Foxwell Buxton

Cool
03-07-2013 03:30 PM
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trish6hundred Online

Advisory Members

Posts: 6,448
Joined: May 2012

Machine: Resmed S9 AutoSet for Her
Mask Type: Full face mask
Mask Make & Model: Fisher & Paykel Simplus
Humidifier: H5i Heated Humidifier
CPAP Pressure: 10 - 7-20 Cm H2O
CPAP Software: Not using software

Other Comments: I started CPAP in 2008. Totally blind since birth.

Sex: Female
Location: Missouri, USA

Post: #9
RE: Broken Wisp
It's GREAT to hear that you had such positive results. Hopefully, you got one of the later models, the newer and improved ones.

trish6hundred
03-08-2013 04:25 PM
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lonnieb Offline

Preferred Members-2

Posts: 113
Joined: Jul 2012

Machine: ResMed S9
Mask Type: Nasal mask
Mask Make & Model: Phillips ComfortGel Blue
Humidifier: ResMed H5i
CPAP Pressure: 7 - 13
CPAP Software: ResScan SleepyHead

Other Comments: I intend to live forever. So far, so good:Steven Wright

Sex: Male
Location: Tennessee

Post: #10
RE: Broken Wisp
ok jjj that does it,you give me your DME and i will give you mine

Laugh-a-lot
03-08-2013 06:40 PM
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