You know, my first DME I used for a short time -I had no opinion of their service. The second DME was excellent. I had to go back to the first and found they are the most disorganized, arrogant (when I pointed out they hadn't billed me since April they really got on their high horse.Duh) and unknowledgeable people I have ever seen. They will give you any answer to get you off the phone. The tried to tell me I could use only them for supplies- Medicare says as many as I want that take Medicare. I need to read the contract again. I just scan them because if you don't sign you don't get the machine. Gave it back.
Interesting, Duckdog and zimlich, because of the differences between your experiences with DMEs and what's happened with mine. I've never been asked to sign a contract or anything like that with the DME, nor has the DME indicated to me that they expected or required me to return to them for all future supplies. After the initial sleep study, the sleep doc asked me which DME I'd like, and since I didn't know one from another, he gave me some names. I picked one, and that's where he sent my Rx for the initial machine. Five years later, after a second titration, the new sleep doc asked me the same question, and I told him that I would stay with the DME I had selected earlier. So, that's where he sent my new Rx. Again, no contract was signed. The only paperwork I recall signing were the invoices to show that I received the product(s) from the DME.
Does this mean I'm just super luck or something else, I wonder?
Sounds kind of suspicious to me!
I think that I was just dealing with an less than top notch employee. When I started questioning what had been paid and what hadn't, she had to (I could hear the tapping on the keyboard) log into her computer and bring my account up.
I am less than enamored with this machine, so if they want it back they can come and get it. :lol: Just be sure to refund my insurance company and I.
Tell them to put it in writing so you can report them to the state medical board.
Or tell them that you're "recording this conversation for quality assurance purposes."
BTW, Wyoming is a single party consent state, so you can record your own conversations without consent of the other party anyway.
Get the free SleepyHead software here
for information on the main alternative to CPAP.
If it's midnight and a DME tells you it's dark outside, go and check it yourself.