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Buy Supplies From Us or Return Machine
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Duckdog58 Offline

Preferred Members

Posts: 40
Joined: Oct 2012

Machine: PR1
Mask Type: Full face mask
Mask Make & Model:
Humidifier: unsure
CPAP Pressure: 11
CPAP Software: Other Software

Other Comments:

Sex: Male
Location: The Least Populated State

Post: #1
Buy Supplies From Us or Return Machine
Hi, I'm back.

This is an interesting development. Had a call today from my supplier's billing department. Was an issue with the final payment, which apparently didn't include the humidifier, the filters, etc. They also were trying to charge me for tubing and a mask. We went around five times until I started to question why so much more than when I paid the last statement three weeks ago, which still had not posted. Eat-popcorn

I have already determined to purchase my supplies from Amazon because of the cost savings. I argued that I had not purchased nearly $300 worth of these supplies because I could a ton of money doing so on my own. Was told to either fulfill my contract to purchase these supplies from them, or they would require the return of the machine.

I said, sure. Come and get it. :grin:
12-10-2012 11:34 PM
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zonk Offline

Advisory Members

Posts: 7,908
Joined: Feb 2012

Machine: A10 AutoSet
Mask Type: Nasal mask
Mask Make & Model: Activa LT
Humidifier: Integrated /ClimateLineAir
CPAP Pressure: 9/13
CPAP Software: ResScan

Other Comments: CPAP since Nov 2010

Sex: Male
Location: Australia

Post: #2
RE: Buy Supplies From Us or Return Machine
welcome back
before you buy anything, check Supplier #2
http://www.apneaboard.com/forums/Thread-CPAP-Supplier-List
12-10-2012 11:44 PM
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Duckdog58 Offline

Preferred Members

Posts: 40
Joined: Oct 2012

Machine: PR1
Mask Type: Full face mask
Mask Make & Model:
Humidifier: unsure
CPAP Pressure: 11
CPAP Software: Other Software

Other Comments:

Sex: Male
Location: The Least Populated State

Post: #3
RE: Buy Supplies From Us or Return Machine
It is paid for. They cannot take it. I signed to purchase, not to rent. They want it back, they can buy it back.

She kept asking where I was purchasing my supplies, and I just said that was none of their business.
12-10-2012 11:50 PM
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zimlich Offline

Preferred Members-2

Posts: 392
Joined: Feb 2012

Machine: Respironics PR System One BiPap Auto SV Advanced
Mask Type: Nasal mask
Mask Make & Model: ResMed gel Nasal Mask
Humidifier: System One
CPAP Pressure: 8-20 ASV, 8 EPAP,PS 12
CPAP Software: Not using software

Other Comments: I use the Quattro FFM when necessary

Sex: Female
Location: Norfolk, VA

Post: #4
RE: Buy Supplies From Us or Return Machine
You know, my first DME I used for a short time -I had no opinion of their service. The second DME was excellent. I had to go back to the first and found they are the most disorganized, arrogant (when I pointed out they hadn't billed me since April they really got on their high horse.Duh) and unknowledgeable people I have ever seen. They will give you any answer to get you off the phone. The tried to tell me I could use only them for supplies- Medicare says as many as I want that take Medicare. I need to read the contract again. I just scan them because if you don't sign you don't get the machine. Gave it back.
Good luck,
Mary
12-11-2012 10:39 AM
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Dawei Offline

Preferred Members-2

Posts: 342
Joined: Feb 2012

Machine: ResMed S9 AutoSet
Mask Type: Other
Mask Make & Model: Respironics "FitLife"
Humidifier: H5i
CPAP Pressure: 10-20
CPAP Software: ResScan SleepyHead

Other Comments: Began CPAP in 2006; spent the first 6 years with a "brick"

Sex: Male
Location: Western North Carolina

Post: #5
RE: Buy Supplies From Us or Return Machine
Interesting, Duckdog and zimlich, because of the differences between your experiences with DMEs and what's happened with mine. I've never been asked to sign a contract or anything like that with the DME, nor has the DME indicated to me that they expected or required me to return to them for all future supplies. After the initial sleep study, the sleep doc asked me which DME I'd like, and since I didn't know one from another, he gave me some names. I picked one, and that's where he sent my Rx for the initial machine. Five years later, after a second titration, the new sleep doc asked me the same question, and I told him that I would stay with the DME I had selected earlier. So, that's where he sent my new Rx. Again, no contract was signed. The only paperwork I recall signing were the invoices to show that I received the product(s) from the DME.
Does this mean I'm just super luck or something else, I wonder?
12-11-2012 04:56 PM
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Bompa Offline

Monitors

Posts: 854
Joined: Mar 2012

Machine: DreamStation Pro
Mask Type: Nasal pillows
Mask Make & Model: Nuance Pro
Humidifier: DreamStation Heated Humidifer
CPAP Pressure: 12.0
CPAP Software: SleepyHead Other Software

Other Comments:

Sex: Male
Location: Falkenburg,

Post: #6
RE: Buy Supplies From Us or Return Machine
Sounds kind of suspicious to me!
Good Luck.
12-11-2012 04:59 PM
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TheWerkz Offline

Preferred Members-2

Posts: 261
Joined: Oct 2012

Machine: ResMed S9 AutoSet
Mask Type: Full face mask
Mask Make & Model: ResMed Mirage Quattro
Humidifier: H5i & ClimateLine Hose
CPAP Pressure: Auto-CPAP 11 - 20
CPAP Software: ResScan SleepyHead

Other Comments:

Sex: Male
Location: Dallas, TX - USA - Planet Earth

Post: #7
RE: Buy Supplies From Us or Return Machine
(12-10-2012 11:34 PM)Duckdog58 Wrote:  <SNIP!>
Was told to either fulfill my contract to purchase these supplies from them, or they would require the return of the machine.

I said, sure. Come and get it. :grin:

Duck,

Just refer them to the Federal Trade Commission and tell them to clearly state their monopolistic business practices to your case agent and that after they make a ruling you'll be sure to ONLY buy from them in the future! Dielaughing


Ren
12-11-2012 06:25 PM
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Duckdog58 Offline

Preferred Members

Posts: 40
Joined: Oct 2012

Machine: PR1
Mask Type: Full face mask
Mask Make & Model:
Humidifier: unsure
CPAP Pressure: 11
CPAP Software: Other Software

Other Comments:

Sex: Male
Location: The Least Populated State

Post: #8
RE: Buy Supplies From Us or Return Machine
I think that I was just dealing with an less than top notch employee. When I started questioning what had been paid and what hadn't, she had to (I could hear the tapping on the keyboard) log into her computer and bring my account up.

I am less than enamored with this machine, so if they want it back they can come and get it. :lol: Just be sure to refund my insurance company and I.
12-12-2012 07:18 AM
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archangle Offline
Wiki Editor
Advisory Members

Posts: 3,159
Joined: Feb 2012

Machine: ResMed S9 AutoSet
Mask Type: Nasal pillows
Mask Make & Model: ResMed Swift FX
Humidifier: ResMed S9 H5i
CPAP Pressure: 16-20
CPAP Software: ResScan SleepyHead EncoreBasic

Other Comments: Happy PAPper

Sex: Undisclosed
Location: USA

Post: #9
RE: Buy Supplies From Us or Return Machine
Tell them to put it in writing so you can report them to the state medical board.

Or tell them that you're "recording this conversation for quality assurance purposes."

BTW, Wyoming is a single party consent state, so you can record your own conversations without consent of the other party anyway.

Get the free SleepyHead software here.
Useful links.
Click here for information on the main alternative to CPAP.
If it's midnight and a DME tells you it's dark outside, go and check it yourself.
12-14-2012 09:17 AM
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