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[CPAP] Card error
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kdc Offline

New Members

Posts: 2
Joined: Feb 2014

Machine: Resmed S9 Auto
Mask Type: Nasal mask
Mask Make & Model: F & K Eson
Humidifier: Resmed.....distilled water only
CPAP Pressure: 9-16
CPAP Software: ResScan SleepyHead

Other Comments:

Sex: Male
Location: Ottawa,Ontario, Canada

Post: #1
Cool Card error
[color=#32CD32]Resmed S9 Auto gives me a card error message saying please remove sd card and contact service provider.

Machine will not start unless sd card is removed. I erased the sd card and tried another sd card but get the same message.

Any ideas ?[/b][/size][/font]
02-11-2014 05:23 PM
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zonk Offline

Advisory Members

Posts: 7,908
Joined: Feb 2012

Machine: A10 AutoSet
Mask Type: Nasal mask
Mask Make & Model: Activa LT
Humidifier: Integrated /ClimateLineAir
CPAP Pressure: 9/13
CPAP Software: ResScan

Other Comments: CPAP since Nov 2010

Sex: Male
Location: Australia

Post: #2
RE: Card error
Hi kdc, welcome aboard
You've already tried a new SD card ... remove SD card and unplug the machine ... plug the machine ... insert the SD card and make sure fully inserted and click in place, if that does not fix it, maybe faulty spring inside card slot
someone else had this error message, not sure what they did other than return the machine to have the problem rectified by Resmed, machines comes with two years warranty

From S9 user guide http://www.resmed.com/ap/assets/document...r1_eng.pdf
The following message is displayed on the LCD after you try to update settings or copy data to the SD card:
Card error, please remove SD card and contact service provider

SD card is not inserted correctly... Ensure that the SD card is inserted correctly

You may have removed the SD card before settings were copied to the CPAP device ... Reinsert the SD card and wait for the home screen or the
Settings updated successfully, press any key message to appear on the LCD.
Note: This message only appears once. If you re-insert the SD card after you have updated your settings, the message will not be re-displayed.
02-11-2014 06:07 PM
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trish6hundred Offline

Advisory Members

Posts: 6,430
Joined: May 2012

Machine: Resmed S9 AutoSet for Her
Mask Type: Full face mask
Mask Make & Model: Fisher & Paykel Simplus
Humidifier: H5i Heated Humidifier
CPAP Pressure: 10 - 7-20 Cm H2O
CPAP Software: Not using software

Other Comments: I started CPAP in 2008. Totally blind since birth.

Sex: Female
Location: Missouri, USA

Post: #3
RE: Card error
Hi kdc,
WELCOME! to the forum.!
Hang in there for more responses and best of luck to you.

trish6hundred
02-11-2014 06:17 PM
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kdc Offline

New Members

Posts: 2
Joined: Feb 2014

Machine: Resmed S9 Auto
Mask Type: Nasal mask
Mask Make & Model: F & K Eson
Humidifier: Resmed.....distilled water only
CPAP Pressure: 9-16
CPAP Software: ResScan SleepyHead

Other Comments:

Sex: Male
Location: Ottawa,Ontario, Canada

Post: #4
RE: Card error
As it turns out the machine was defective and replaced by Resmed on the spot. It was 15 months old.

Thanks
02-15-2014 07:14 AM
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trish6hundred Offline

Advisory Members

Posts: 6,430
Joined: May 2012

Machine: Resmed S9 AutoSet for Her
Mask Type: Full face mask
Mask Make & Model: Fisher & Paykel Simplus
Humidifier: H5i Heated Humidifier
CPAP Pressure: 10 - 7-20 Cm H2O
CPAP Software: Not using software

Other Comments: I started CPAP in 2008. Totally blind since birth.

Sex: Female
Location: Missouri, USA

Post: #5
RE: Card error
Hi kdc,
It's GREAT to hear that you got a replacement machine.
Best of luck to you.

trish6hundred
02-15-2014 07:06 PM
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