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[CPAP] HDM Z1 CPAP problems
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n4wwl Offline

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Posts: 4
Joined: Jun 2015

Machine: HDM Z1
Mask Type: Nasal pillows
Mask Make & Model: Unsure
Humidifier: None
CPAP Pressure: 9.0
CPAP Software: Not using software

Other Comments:

Sex: Male
Location:

Post: #1
HDM Z1 CPAP problems
I just received an HDM Z1 CPAP from [commercial DME link to Supplier #1 removed] and purchased an optional MicroSD card so I can record my sleep data. When I inserted the card into the slot it jammed and will not come out, giving me a FAULT 22 error. I was able to clear the error, but cannot remove the card. I was told this is a common problem with the Z1.

I also downloaded the HDM Data Viewer to sync the Z1 with my laptop, but when connected to the laptop I cannot sync any data. The green bar goes to about 95% and stops. The only way to clear it is to disconnect it from the laptop and start over. Even when the Z1 is connected by the USB cable, the HDM Data Viewer "Settings" page says that the unit is "Not Connected" and all of the the device information shows as "False." So I can't read the serial number, firmware number, or device settings.

Has anyone else experienced these issues with the Z1? Are these problems caused by the jammed MicroSD card?

Any thoughts would be appreciated. Thanks.

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Moderator Action: Link Removed
To maintain our status as an educational organization, the only commercial links allowed in this forum are to CPAP-related manufacturer websites. This is stated in the Apnea Board Rules with details given in the Commercial Links Policy section.
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06-06-2015 08:43 AM
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under pressure Offline

Preferred Members-2

Posts: 139
Joined: Feb 2014

Machine: ResMed Airsense 10 Autoset
Mask Type: Full face mask
Mask Make & Model: F&P Simplus
Humidifier: Integrated
CPAP Pressure: 11 - 14
CPAP Software: ResScan SleepyHead

Other Comments: Also use F&P Icon Auto and Z1 Auto for travel and Backup

Sex: Male
Location: Colorado

Post: #2
RE: HDM Z1 CPAP problems
The Z1 will hold a considerable amount of data onboard the unit itself, something like a years worth of data without the SD card. The SD card option was there so you could send the card off to DME or sleep doctor, but if you don't need to do that there is plenty of data storage on the machine itself. I have heard some issues with the machine that were caused by people inserting the micro SD card that were corrected when the SD card was removed, so I have never put an SD card in mine because there is no need to do it.

If you can get the micro SD card out of your Z1 somehow that would be the thing to do and then don't bother with one if you can get it out.

As far as what you're describing with the data software on the PC, I have occasionally had the same issue when I hook mine up to the USB on the computer. In my case it was due to the PC not recognizing that the Z1 was connected. So I just disconnected and reconnected with the Z1 powered up with the AC power cord until the PC finally registered the USB connection and then of course the software could then see the Z1. So just fiddle with your USB connection, and be sure you are also using the AC power cord so that the Z1 is powered up in the standby mode, without power to the Z1 it won't work.

As a side note to the PC software, it pretty much sucks rocks........at this point in time it will only give you hours of use and leak information, but no AHI information. They say at some point that the software will be upgraded to show AHI info, but they have been saying that for about a year now. Seems like HDM really doesn't care much about that project, and the same goes with developing the Android version for their Auto machine, currently they only have an iOS version for the Auto Z1 that only works with Apple. HDM makes a lot of promises that never materialize -- it's pretty disappointing customer service and follow through from a company with such an expensive product, it's kind of amazing they are still in business!
06-06-2015 11:39 AM
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DocWils Offline

Members-b

Posts: 1,271
Joined: Jul 2012

Machine: Philips Remstar series 60
Mask Type: Nasal pillows
Mask Make & Model: ResMed P10
Humidifier: same as machine
CPAP Pressure: 5-15
CPAP Software: SleepyHead

Other Comments:

Sex: Male
Location: Switzerland

Post: #3
RE: HDM Z1 CPAP problems
Good to know, I was considering buying one (Z1 Auto) for a travel unit. May consider a Transcend instead. I liked the smallness of the Z1 Auto.
06-06-2015 12:34 PM
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n4wwl Offline

Members

Posts: 4
Joined: Jun 2015

Machine: HDM Z1
Mask Type: Nasal pillows
Mask Make & Model: Unsure
Humidifier: None
CPAP Pressure: 9.0
CPAP Software: Not using software

Other Comments:

Sex: Male
Location:

Post: #4
RE: HDM Z1 CPAP problems
Many thanks for the informative and detailed reply! I didn't realize the Z1 had internal storage and didn't need the card to keep track of the data. I'll have to try and get the computer to read the info from the machine by fiddling with the USB connection as you suggest. I tried it several times but it just doesn't seem to want to sync or to show it is connected. I might try downloading the HDM Data Viewer on another laptop to see what happens.

Thanks again!
06-06-2015 12:46 PM
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trish6hundred Offline

Advisory Members

Posts: 6,449
Joined: May 2012

Machine: Resmed S9 AutoSet for Her
Mask Type: Full face mask
Mask Make & Model: Fisher & Paykel Simplus
Humidifier: H5i Heated Humidifier
CPAP Pressure: 10 - 7-20 Cm H2O
CPAP Software: Not using software

Other Comments: I started CPAP in 2008. Totally blind since birth.

Sex: Female
Location: Missouri, USA

Post: #5
RE: HDM Z1 CPAP problems
Hi n4wwl,
WELCOME! to the forum.!
Sorry to hear you are having problems with your Z1.
Hang in there for more responses to your post.

trish6hundred
06-06-2015 04:35 PM
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OMyMyOHellYes Offline

Advisory Members

Posts: 915
Joined: Mar 2013

Machine: Respironics 560 Auto
Mask Type: Nasal mask
Mask Make & Model: Resmed Mirage FX
Humidifier: Respironics System One (no heated hose)
CPAP Pressure: 08.0-15.0 cm/H2O
CPAP Software: EncoreBasic

Other Comments:

Sex: Male
Location: Texas

Post: #6
RE: HDM Z1 CPAP problems
(06-06-2015 12:34 PM)DocWils Wrote:  Good to know, I was considering buying one (Z1 Auto) for a travel unit. May consider a Transcend instead. I liked the smallness of the Z1 Auto.

I liked the idea of the smallness of the Z-1 too. But I decided to put mine on the used market and instead go with a NIB S-8 Autoset II for travel purposes.

OMMOHY
(This post was last modified: 06-07-2015 05:49 PM by OMyMyOHellYes.)
06-07-2015 05:48 PM
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n4wwl Offline

Members

Posts: 4
Joined: Jun 2015

Machine: HDM Z1
Mask Type: Nasal pillows
Mask Make & Model: Unsure
Humidifier: None
CPAP Pressure: 9.0
CPAP Software: Not using software

Other Comments:

Sex: Male
Location:

Post: #7
RE: HDM Z1 CPAP problems
(06-06-2015 12:46 PM)n4wwl Wrote:  Many thanks for the informative and detailed reply! I didn't realize the Z1 had internal storage and didn't need the card to keep track of the data. I'll have to try and get the computer to read the info from the machine by fiddling with the USB connection as you suggest. I tried it several times but it just doesn't seem to want to sync or to show it is connected. I might try downloading the HDM Data Viewer on another laptop to see what happens.

Thanks again!

Well, I tried several computers and all with the same result. The HDM Data Viewer just won't sync with the unit or read any data. I'm hoping that's because of the jammed microSD card, even if the unit has internal storage. [commercial DME link removed, please refer to Supplier #1] has suggested they can ship me a replacement unit, so if that happens I'll try the HDM software again with the new Z1 and see if I have better luck.




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Moderator Action: Link Removed
To maintain our status as an educational organization, the only commercial links allowed in this forum are to CPAP-related manufacturer websites. This is stated in the Apnea Board Rules with details given in the Commercial Links Policy section.
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06-07-2015 07:22 PM
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justMongo Offline

Monitors

Posts: 3,853
Joined: Sep 2013

Machine: ResMed VPAP Auto (S9)
Mask Type: Full face mask
Mask Make & Model: ResMed Mirage Quattro
Humidifier: ResMed H5i
CPAP Pressure: 18 IPAPmax - 11 EPAPmin, PS=5
CPAP Software: Other Software

Other Comments: μολὼν λαβέ

Sex: Male
Location: Калифорния

Post: #8
RE: HDM Z1 CPAP problems
(06-07-2015 07:22 PM)n4wwl Wrote:  
(06-06-2015 12:46 PM)n4wwl Wrote:  Many thanks for the informative and detailed reply! I didn't realize the Z1 had internal storage and didn't need the card to keep track of the data. I'll have to try and get the computer to read the info from the machine by fiddling with the USB connection as you suggest. I tried it several times but it just doesn't seem to want to sync or to show it is connected. I might try downloading the HDM Data Viewer on another laptop to see what happens.

Thanks again!

Well, I tried several computers and all with the same result. The HDM Data Viewer just won't sync with the unit or read any data. I'm hoping that's because of the jammed microSD card, even if the unit has internal storage. XXXX.com has suggested they can ship me a replacement unit, so if that happens I'll try the HDM software again with the new Z1 and see if I have better luck.

David, the moderators will zap that commercial link right out of your post.

INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.
06-07-2015 07:30 PM
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n4wwl Offline

Members

Posts: 4
Joined: Jun 2015

Machine: HDM Z1
Mask Type: Nasal pillows
Mask Make & Model: Unsure
Humidifier: None
CPAP Pressure: 9.0
CPAP Software: Not using software

Other Comments:

Sex: Male
Location:

Post: #9
RE: HDM Z1 CPAP problems
(06-07-2015 07:30 PM)justMongo Wrote:  
(06-07-2015 07:22 PM)n4wwl Wrote:  
(06-06-2015 12:46 PM)n4wwl Wrote:  Many thanks for the informative and detailed reply! I didn't realize the Z1 had internal storage and didn't need the card to keep track of the data. I'll have to try and get the computer to read the info from the machine by fiddling with the USB connection as you suggest. I tried it several times but it just doesn't seem to want to sync or to show it is connected. I might try downloading the HDM Data Viewer on another laptop to see what happens.

Thanks again!

Well, I tried several computers and all with the same result. The HDM Data Viewer just won't sync with the unit or read any data. I'm hoping that's because of the jammed microSD card, even if the unit has internal storage. XXXX.com has suggested they can ship me a replacement unit, so if that happens I'll try the HDM software again with the new Z1 and see if I have better luck.

David, the moderators will zap that commercial link right out of your post.

Oops. My mistake. Appreciate the warning. Lesson learned.
06-07-2015 07:52 PM
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