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[CPAP] No data being sent to myAir account.
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cuteandwicked Offline

New Members

Posts: 2
Joined: Dec 2015

Machine: ResMed AirSense10
Mask Type: Full face mask
Mask Make & Model: Simplus by Fisher and Paykel
Humidifier: unsure
CPAP Pressure: 5-20
CPAP Software: Other Software

Other Comments:

Sex: Female
Location:

Post: #1
Gross No data being sent to myAir account.
Hi, I'm new here. I received my ResMed CPAP machine a few days ago. I created a myAir account and registered my machine. I confirmed my registration and I still have no data in my myAir account. I show the last sync at 6:39 this morning. I have emailed for help and I haven't heard back from anyone. I also made sure the the model serial numbers on the back of my machine matched. I have no idea what to do next. I was looking forward to viewing my numbers. Any help is appreciated. Thank you.
12-11-2015 01:54 PM
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sptrout Online

Preferred Members

Posts: 65
Joined: May 2015

Machine: ResMed AirSense 10
Mask Type: Nasal pillows
Mask Make & Model: ResMed, AirFit P10
Humidifier: HumidAir
CPAP Pressure: 8-11
CPAP Software: ResScan SleepyHead

Other Comments:

Sex: Male
Location: Spring, TX

Post: #2
RE: No data being sent to myAir account.
It took 2 or 3 days before my data first started showing up in MyAir account. I believe the delay is on their end in setting up your account. Bummer to lose a couple days of information, but MyAir does not contain much data anyway. Sleepy Head is much better.
12-11-2015 01:59 PM
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cuteandwicked Offline

New Members

Posts: 2
Joined: Dec 2015

Machine: ResMed AirSense10
Mask Type: Full face mask
Mask Make & Model: Simplus by Fisher and Paykel
Humidifier: unsure
CPAP Pressure: 5-20
CPAP Software: Other Software

Other Comments:

Sex: Female
Location:

Post: #3
RE: No data being sent to myAir account.
thank you. I'll be sure to check it out.
12-11-2015 02:30 PM
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Possum Offline

Advisory Members

Posts: 254
Joined: Oct 2015

Machine: Resmed Airsense Autoset A10
Mask Type: Nasal pillows
Mask Make & Model: Airfit P10
Humidifier: (included in CPAP model)
CPAP Pressure: 8-12
CPAP Software: ResScan SleepyHead

Other Comments: Innovo CMS-50F+ pulse oximeter

Sex: Male
Location: San Diego, California, USA

Post: #4
RE: No data being sent to myAir account.
(12-11-2015 01:54 PM)cuteandwicked Wrote:  Hi, I'm new here. I received my ResMed CPAP machine a few days ago. I created a myAir account and registered my machine. I confirmed my registration and I still have no data in my myAir account. I show the last sync at 6:39 this morning. I have emailed for help and I haven't heard back from anyone. I also made sure the the model serial numbers on the back of my machine matched. I have no idea what to do next. I was looking forward to viewing my numbers. Any help is appreciated. Thank you.

Hmm, my numbers showed up the next day. That makes me think something is actually wrong with your account. I would email the Support team again. They are not that responsive, so you have to hassle them.

In any case, you can get the same basic information from your machine. You just have to go into the clinical settings and set your display to "Essentials Plus." Then you'll be able to see AHI, leak, average pressure, etc.

Eventually this simple readout will not satisfy you and you will want to get ResScan or SleepyHead, so you may as well start looking into that now. Smile
12-11-2015 03:13 PM
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sptrout Online

Preferred Members

Posts: 65
Joined: May 2015

Machine: ResMed AirSense 10
Mask Type: Nasal pillows
Mask Make & Model: ResMed, AirFit P10
Humidifier: HumidAir
CPAP Pressure: 8-11
CPAP Software: ResScan SleepyHead

Other Comments:

Sex: Male
Location: Spring, TX

Post: #5
RE: No data being sent to myAir account.
Thanks Possum for the information about the Essentials setting. I just checked and mine was "on" but not "Plus". Although I have been in the Clinical Settings several times, I missed that one. However, I had no idea what Plus meant anyway.
12-11-2015 04:44 PM
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cate1898 Offline

Advisory Members

Posts: 781
Joined: Aug 2015

Machine: PR System One 560BT Auto
Mask Type: Nasal pillows
Mask Make & Model: P10's/backup-DreamWear
Humidifier: PR attached
CPAP Pressure: 8.5 - 13. A-Flex 3
CPAP Software: SleepyHead

Other Comments: Began CPAP Therapy Sept. 11, 2015. Hx Hypertension, Post Graves Disease, chronic migraines.

Sex: Female
Location: Southern Ontario//SW Florida

Post: #6
RE: No data being sent to myAir account.
Welcome to the forum cuteandwicked! Love the username!!

Good luck getting your therapy going and I agree SH is the best software out there. Link at the top of every page. Lets you see your data and keeps it.

APNEABOARD - A great place to be if you're a hosehead!! Rolleyes

-------------------------------------------------------------------------------------------------
EVERY ACCOMPLISHMENT BEGINS WITH THE DECISION TO TRY!
12-11-2015 06:27 PM
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trish6hundred Offline

Advisory Members

Posts: 6,430
Joined: May 2012

Machine: Resmed S9 AutoSet for Her
Mask Type: Full face mask
Mask Make & Model: Fisher & Paykel Simplus
Humidifier: H5i Heated Humidifier
CPAP Pressure: 10 - 7-20 Cm H2O
CPAP Software: Not using software

Other Comments: I started CPAP in 2008. Totally blind since birth.

Sex: Female
Location: Missouri, USA

Post: #7
RE: No data being sent to myAir account.
Hi cuteandwicked,
WELCOME! to the forum.!
Much success to you with your CPAP therapy and hang in there for more responses to your post.

trish6hundred
12-11-2015 10:08 PM
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zonk Offline

Advisory Members

Posts: 7,908
Joined: Feb 2012

Machine: A10 AutoSet
Mask Type: Nasal mask
Mask Make & Model: Activa LT
Humidifier: Integrated /ClimateLineAir
CPAP Pressure: 9/13
CPAP Software: ResScan

Other Comments: CPAP since Nov 2010

Sex: Male
Location: Australia

Post: #8
RE: No data being sent to myAir account.
(12-11-2015 04:44 PM)sptrout Wrote:  Thanks Possum for the information about the Essentials setting. I just checked and mine was "on" but not "Plus". Although I have been in the Clinical Settings several times, I missed that one. However, I had no idea what Plus meant anyway.
Essentials Plus allows you to change things from patient menu and most importantly shows efficacy data on the screen sleep report including usage and events per hour, further down will shows AHI, AI, CAI, leak, pressure if on auto, you'll need to set period to 1 Day (there're other options 1 week, 1 month, etc) but AHI for 1 Day is the events per hour as shown in the top part of the sleep report

I don't think my Air shows more info than the machine screen report but gives you a score to boast about Smile
12-11-2015 10:08 PM
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pholynyk Online

Advisory Members

Posts: 306
Joined: Mar 2015

Machine: ResMed AirSense 10 APAP
Mask Type: Full face mask
Mask Make & Model: Amara View
Humidifier: included
CPAP Pressure: 11-17
CPAP Software: SleepyHead

Other Comments:

Sex: Male
Location: Ontario, Canada

Post: #9
RE: No data being sent to myAir account.
(12-11-2015 10:08 PM)zonk Wrote:  
(12-11-2015 04:44 PM)sptrout Wrote:  Thanks Possum for the information about the Essentials setting. I just checked and mine was "on" but not "Plus". Although I have been in the Clinical Settings several times, I missed that one. However, I had no idea what Plus meant anyway.
Essentials Plus allows you to change things from patient menu and most importantly shows efficacy data on the screen sleep report including usage and events per hour, further down will shows AHI, AI, CAI, leak, pressure if on auto, you'll need to set period to 1 Day (there're other options 1 week, 1 month, etc) but AHI for 1 Day is the events per hour as shown in the top part of the sleep report

I don't think my Air shows more info than the machine screen report but gives you a score to boast about Smile

To say nothing of all the silver and gold (virtual) badges you can get!
I myself have four silver and seven(!) gold badges in less than nine months!!!!

Dielaughing
12-11-2015 11:38 PM
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