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[CPAP] Res Med S9 help! Error: Settings reset to default values, please contact service pr
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dexter020281 Offline

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Posts: 3
Joined: Mar 2013

Machine: S9 resmed
Mask Type: Full face mask
Mask Make & Model: S9 resmed
Humidifier: unsure
CPAP Pressure: 10
CPAP Software: Not using software

Other Comments:

Sex: Male
Location:

Post: #1
Sad Res Med S9 help! Error: Settings reset to default values, please contact service pr
So I was in denial for a while that I had sleep apneia. Now I am comming to the realzation that I do have it. I have a res med S9 that I pulled from the closet last night. When I went to start her up I get this error.
Error: Settings reset to default values, please contact service provider".

I do not like the place I went to and I would like to just find out how to reset it my self any suggestions? Thanks all for the help!
03-07-2013 01:38 PM
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Shastzi Offline

Advisory Members

Posts: 905
Joined: Dec 2012

Machine: ResMed S9 Autoset
Mask Type: Full face mask
Mask Make & Model: FitLife Total face mask
Humidifier: F&P HC150 with Hybernite heated hose.
CPAP Pressure: 15cm-20cm H2O (auto)
CPAP Software: SleepyHead Other Software

Other Comments: CMS50-F wearable Oximeter; Software: SPO2 Assistant

Sex: Undisclosed
Location: Florida, USA.

Post: #2
RE: Res Med S9 help!!! Error: Settings reset to default values, please contact service pr
Hi Dexter!
Welcome to the forum.
I think one of the veteran users here will be able to answer your question soon!

Hang in there!

"With ordinary talent and extraordinary perseverance, all things are attainable." - Thomas Foxwell Buxton

Cool
03-07-2013 02:34 PM
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SuperSleeper Offline

Administrators

Posts: 9,210
Joined: Feb 2012

Machine: ResMed S9 AutoSet
Mask Type: Nasal pillows
Mask Make & Model: ResMed Mirage Swift II
Humidifier: none
CPAP Pressure: 12.6 - 18 cmH20 (auto range)
CPAP Software: SleepyHead

Other Comments: Have diabetes Type II

Sex: Male
Location: Dixon, Illinois, USA

Post: #3
RE: Res Med S9 help!!! Error: Settings reset to default values, please contact service pr
Hi Dexter, I'm not sure if this is a machine "error message" that means that something went wrong physically with your machine hardware, or it's just that the software settings need to be reset.

If it's simply that the pressures and other settings need to be reset, you can follow the directions on this page:

http://www.apneaboard.com/resmed-s9-cpap-setup

Also, you can go HERE (Section Three) to request the Clinician Setup Manual for your machine, which may help as well with how to set the various settings.

But if it's a physical (hardware malfunction) issue (and not simply some software settings), hopefully others can help out with that. But resetting the software would be the first thing I'd try using the directions on that link.

Welcome

SuperSleeper
Apnea Board Administrator
www.ApneaBoard.com


INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.

03-07-2013 05:40 PM
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dexter020281 Offline

New Members

Posts: 3
Joined: Mar 2013

Machine: S9 resmed
Mask Type: Full face mask
Mask Make & Model: S9 resmed
Humidifier: unsure
CPAP Pressure: 10
CPAP Software: Not using software

Other Comments:

Sex: Male
Location:

Post: #4
RE: Res Med S9 help! Error: Settings reset to default values, please contact service pr
When I plug it in it says Error settings reset to default values please contact service provider.

Thanks for the help the manual did not help. I tried everything
03-07-2013 09:35 PM
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zonk Offline

Advisory Members

Posts: 6,585
Joined: Feb 2012

Machine: AirSense10 AutoSet
Mask Type: Nasal mask
Mask Make & Model: Activa LT
Humidifier: HumidAir
CPAP Pressure: 9/14
CPAP Software: ResScan

Other Comments: CPAP since Nov 2010

Sex: Undisclosed
Location:

Post: #5
RE: Res Med S9 help! Error: Settings reset to default values, please contact service pr
I recall someone posted about this problem in the old forum and also someone else here too
It seem the unit need to be returned to ResMed via supplier, for this problem to be rectified
03-07-2013 09:54 PM
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archangle Online
Wiki Editor
Advisory Members

Posts: 2,203
Joined: Feb 2012

Machine: ResMed S9 AutoSet
Mask Type: Nasal mask
Mask Make & Model: ResMed Swift FX
Humidifier: ResMed S9 H5i
CPAP Pressure: 16-20
CPAP Software: ResScan SleepyHead EncoreBasic

Other Comments: Happy PAPper

Sex: Undisclosed
Location: USA

Post: #6
RE: Res Med S9 help! Error: Settings reset to default values, please contact service pr
Remove the SD card and power off and on with the card still removed from the machine. It probably won't help, but it's worth a try.

Get the free SleepyHead software here.
Useful links.
Click here for information on the main alternative to CPAP.
If it's midnight and a DME tells you it's dark outside, go and check it yourself.
03-08-2013 04:52 AM
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trish6hundred Offline

Advisory Members

Posts: 3,116
Joined: May 2012

Machine: Resmed S9 AutoSet for Her
Mask Type: Nasal pillows
Mask Make & Model: Resmed AirFit P10 For Her
Humidifier: H5i Heated Humidifier
CPAP Pressure: 10 - 7-20 Cm H2O
CPAP Software: Not using software

Other Comments: I started CPAP in 2008. Totally blind since birth.

Sex: Female
Location: Missouri, USA

Post: #7
RE: Res Med S9 help! Error: Settings reset to default values, please contact service pr
Hi dexter020281,
WELCOME! to the forum.!
Hopefully, you'll be able to get your machine up and running again.
Best of luck.

trish6hundred
03-08-2013 09:55 AM
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dexter020281 Offline

New Members

Posts: 3
Joined: Mar 2013

Machine: S9 resmed
Mask Type: Full face mask
Mask Make & Model: S9 resmed
Humidifier: unsure
CPAP Pressure: 10
CPAP Software: Not using software

Other Comments:

Sex: Male
Location:

Post: #8
RE: Res Med S9 help! Error: Settings reset to default values, please contact service pr
Thanks everyone. I am going to try Archangle's Idea when I get home Fingers crossed
03-08-2013 09:56 AM
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Ugly Offline

Preferred Members

Posts: 555
Joined: Oct 2012

Machine: ResMed S9 AutoSet
Mask Type: Nasal mask
Mask Make & Model: ResMed Mirage Micro
Humidifier: ResMed H5i
CPAP Pressure: 7-14
CPAP Software: ResScan SleepyHead

Other Comments: Hydrocephalus, myopia, depression, chronic ugliness, stupidity, tinnitus, mixed sleep apnea.

Sex: Male
Location: Barrie Ontario Canada

Post: #9
RE: Res Med S9 help! Error: Settings reset to default values, please contact service pr
(03-07-2013 01:38 PM)dexter020281 Wrote:  So I was in denial for a while that I had sleep apneia. Now I am comming to the realzation that I do have it. I have a res med S9 that I pulled from the closet last night. When I went to start her up I get this error.
Error: Settings reset to default values, please contact service provider".

Okay. I would like to think it's an easy remedy but I don't know.
Let me check the clinical guide.

Nuts. No troubleshooting tips.

I will blindly suggest this. MAYBE it will help.
Based on the concept of settings being reset to default values suggests that it has somehow reverted to "like new" condition.

THEREFORE......

Ignore what you see on the screen for a moment. See if you can enter the setup menu, holding down the "push dial" and the "setup menu" button (the lower button with the two check marks).

IF YOU DO get to the setup menu, then try to enter the settings you wish/desire/need/are prescribed/told to use, etc. Then exit the setup screen.

See if that has helped any.

IF, on the other hand, it does not work.... (remember, this is a theory of mine I just made up, untried untested) then you will have to reach out further. Best wishes.
Okay
03-08-2013 07:22 PM
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Shastzi Offline

Advisory Members

Posts: 905
Joined: Dec 2012

Machine: ResMed S9 Autoset
Mask Type: Full face mask
Mask Make & Model: FitLife Total face mask
Humidifier: F&P HC150 with Hybernite heated hose.
CPAP Pressure: 15cm-20cm H2O (auto)
CPAP Software: SleepyHead Other Software

Other Comments: CMS50-F wearable Oximeter; Software: SPO2 Assistant

Sex: Undisclosed
Location: Florida, USA.

Post: #10
RE: Res Med S9 help! Error: Settings reset to default values, please contact service pr
Hmm. I wonder if it was in storage long enough for the little battery to go dead?
According to the "Inside view of S9" there is a CR 2032 button cell battery in a snap mount on the mother board.
Could it have gone dead and allowed the machine to go bonkers?

Just a thought. Probably not worth voiding any warrenties to check on.

Smile

"With ordinary talent and extraordinary perseverance, all things are attainable." - Thomas Foxwell Buxton

Cool
(This post was last modified: 03-08-2013 09:46 PM by Shastzi.)
03-08-2013 09:34 PM
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