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[CPAP] Res Med S9 help! Error: Settings reset to default values, please contact service pr
#11
I was wondering if there wasn't a battery in there somewhere, that's good to know.
trish6hundred
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#12
(03-09-2013, 11:23 PM)trish6hundred Wrote: I was wondering if there wasn't a battery in there somewhere, that's good to know.

As with most modern computers, there is a battery in there somewhere. Otherwise it wouldn't keep accurate time between when you get it from the store/hospital/clinic and bring it home. Whether the other settings are retained by a battery or if they're (E)EPROMed in, I don't have that information.
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#13
(03-07-2013, 10:54 PM)zonk Wrote: I recall someone posted about this problem in the old forum and also someone else here too
It seem the unit need to be returned to ResMed via supplier, for this problem to be rectified

Hi dexter, welcome to the forum!

If you are still having problems, you can call the ResMed Customer Service line and give them your machine's serial number and they will let you know if it is still under warranty and eligible for free repair or replacement. The warrantee period is 2 years plus 3 months from date of manufacture if you don't have the original purchase receipt. (Or if you have the receipt, I suppose it would be 2 yrs from that date.)

From the ResMed web site:
"To speak with a ResMed Representative call 800.424.0737 (Monday – Friday, 5:30am – 5:00pm PST)" ResMed is in San Diego California, which today changed to daylight savings time.

ResMed does not accept returns directly from end users. You would need to return it to any DME provider who is willing to call ResMed to ask for an RMA (Return Material Authorization) from ResMed.

ResMed does not care which DME obtains the RMA and sends the unit to them for repair; it doesn't need to be the DME you bought it from. I guess ResMed just wants an independent professional (not the patient) to look at the machine for them and verify it is not working correctly and should be sent in for warrantee repair or replacement.

I would think any DME would be happy to do this for you to gain your future business for masks and supplies (which are very profitable for DMEs), but if you are unable to find a brick & mortor DME to send it in for you, I think suppliers 27 and 28 on the Suppliers List (the Suppliers List is at the top of just about all our forum pages) may be able to help. (I haven't personally used suppliers 27 and/or 28, though, so I can't offer a recommendation.)

Good luck,
--- Vaughn
Membership in the Advisory Member group should not be understood as in any way implying medical expertise or qualification for advising Sleep Apnea patients concerning their treatment. The Advisory Member group provides advice and suggestions to Apnea Board administrators and staff on matters concerning Apnea Board operation and administrative policies - not on matters concerning treatment for Sleep Apnea. I think it is now too late to change the name of the group but I think Voting Member group would perhaps have been a more descriptive name for the group.
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#14
My ResMed S9 hits exactly the same error - "Error: Settings reset to default values, please contact service provider". Holding the two button won't turn it to setting mode. Has anyone found out how to fix this error? Thank you!!!
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#15
(02-18-2017, 12:14 AM)Pochenbin168 Wrote: My ResMed S9 hits exactly the same error - "Error: Settings reset to default values, please contact service provider". Holding the two button won't turn it to setting mode. Has anyone found out how to fix this error? Thank you!!!


Hi Pochenbin168

1. Take out the water tub.
2. Unplug the power cord from wall socket.
3. Disconnect the humidifier by pressing the large rectangular release panel on back of the machine.
4. While wall power is still disconnected, unplug and plug in again the power cord at the blower unit. (Make sure power cord is carefully aligned and then plugged into the S9 blower unit fully.)
5. With humidifier still unplugged, plug in the power cord at the wall.
6. See if, without the humidifier, the machine can boot up and work. 
7. If it does, snap the humidifier (without its water tub) back onto the blower unit. 
8. See if machine works normally.

Good luck.
Membership in the Advisory Member group should not be understood as in any way implying medical expertise or qualification for advising Sleep Apnea patients concerning their treatment. The Advisory Member group provides advice and suggestions to Apnea Board administrators and staff on matters concerning Apnea Board operation and administrative policies - not on matters concerning treatment for Sleep Apnea. I think it is now too late to change the name of the group but I think Voting Member group would perhaps have been a more descriptive name for the group.
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