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[CPAP] Transcend - Device Not Connected
#1
When launching the Transcend software I get the error message in red "Device Not Connected." The password 'juniper' lets me in but there is no connected device despite the USB being plugged in. Any ideas? rah
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#2
Hi rahellstern,
WELCOME! to the forum.!
Hang in there for suggestions and best of luck to you with your CPAP therapy and figuring out your machine.
trish6hundred
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#3
(06-24-2014, 05:53 AM)rahellstern Wrote: When launching the Transcend software I get the error message in red "Device Not Connected." The password 'juniper' lets me in but there is no connected device despite the USB being plugged in. Any ideas? rah

Hi Rah,

This is the official account for Transcend Customer Support. We're sorry to hear you're having an issue with your software, but it should be a simple fix. Try closing out of the software program and disconnecting your CPAP from the computer. Reattach your CPAP to the computer before you relaunch the Transcend software, then the software should be able to recognize your CPAP device. If you have any further issues, please don't hesitate to contact our customer service department directly (877-621-9626).

Have a great day!

-Transcend Customer Support

You can also email Transcend Customer Support at info@somnetics.com.
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#4
(06-24-2014, 02:37 PM)Transcend Support Wrote:
(06-24-2014, 05:53 AM)rahellstern Wrote: When launching the Transcend software I get the error message in red "Device Not Connected." The password 'juniper' lets me in but there is no connected device despite the USB being plugged in. Any ideas? rah

Hi Rah,

This is the official account for Transcend Customer Support. We're sorry to hear you're having an issue with your software, but it should be a simple fix. Try closing out of the software program and disconnecting your CPAP from the computer. Reattach your CPAP to the computer before you relaunch the Transcend software, then the software should be able to recognize your CPAP device. If you have any further issues, please don't hesitate to contact our customer service department directly (877-621-9626).

Have a great day!

-Transcend Customer Support

You can also email Transcend Customer Support at info@somnetics.com.
Nice to have someone from the company respond to our inquiries, others manufacturers should follow suit

Welcome to you both
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#5
(06-24-2014, 05:53 AM)rahellstern Wrote: When launching the Transcend software I get the error message in red "Device Not Connected."  The password 'juniper' lets me in but there is no connected device despite the USB being plugged in.  Any ideas?  rah

I had the same issue on my Transcend Auto on my computer. When I would click the ? box on the software screen it showed that the Transcend was connected, but it still had the red "Cannot find device..." statement.    I was able to get it programed by installing the software on my wife's computer and it worked like a charm.  Still can't get it to work on my computer for some reason though.  i'll try reinstalling the software.  Maybe that'll fix it.

Ken
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#6
If you're running Win 10, you may have to run this software in Compatibility mode. You might try XP Sp3 or Win 7.
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#7
keylempi
(06-24-2014, 05:53 AM)rahellstern Wrote: When launching the Transcend software I get the error message in red "Device Not Connected."  The password 'juniper' lets me in but there is no connected device despite the USB being plugged in.  Any ideas?  rah

.  i'll try reinstalling the software.  Maybe that'll fix it.

Ken

Well, reinstalling the software didn't work.  I did take the drastic step of  performing a Windows 10 reset which cost me a bunch of programs and apps that had been installed.  On the bright side, once I reinstalled the Transcend software it worked like a champ!
For whatever it's worth.

Ken
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