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[CPAP] Transcend - Device Not Connected
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rahellstern Offline

New Members

Posts: 1
Joined: Jun 2014

Machine: Transcend II
Mask Type: Full face mask
Mask Make & Model: Mirage Quattro
Humidifier: None
CPAP Pressure: 12
CPAP Software: ResScan

Other Comments:

Sex: Male
Location:

Post: #1
Transcend - Device Not Connected
When launching the Transcend software I get the error message in red "Device Not Connected." The password 'juniper' lets me in but there is no connected device despite the USB being plugged in. Any ideas? rah
06-24-2014 05:53 AM
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trish6hundred Offline

Advisory Members

Posts: 6,430
Joined: May 2012

Machine: Resmed S9 AutoSet for Her
Mask Type: Full face mask
Mask Make & Model: Fisher & Paykel Simplus
Humidifier: H5i Heated Humidifier
CPAP Pressure: 10 - 7-20 Cm H2O
CPAP Software: Not using software

Other Comments: I started CPAP in 2008. Totally blind since birth.

Sex: Female
Location: Missouri, USA

Post: #2
RE: Transcend - Device Not Connected
Hi rahellstern,
WELCOME! to the forum.!
Hang in there for suggestions and best of luck to you with your CPAP therapy and figuring out your machine.

trish6hundred
06-24-2014 09:00 AM
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Transcend Support Offline

New Members

Posts: 1
Joined: Jun 2014

Machine: Transcend APAP
Mask Type: Other
Mask Make & Model: none
Humidifier: Transcend Humidifier
CPAP Pressure: none
CPAP Software: Other Software

Other Comments:

Sex: Undisclosed
Location:

Post: #3
RE: Transcend - Device Not Connected
(06-24-2014 05:53 AM)rahellstern Wrote:  When launching the Transcend software I get the error message in red "Device Not Connected." The password 'juniper' lets me in but there is no connected device despite the USB being plugged in. Any ideas? rah

Hi Rah,

This is the official account for Transcend Customer Support. We're sorry to hear you're having an issue with your software, but it should be a simple fix. Try closing out of the software program and disconnecting your CPAP from the computer. Reattach your CPAP to the computer before you relaunch the Transcend software, then the software should be able to recognize your CPAP device. If you have any further issues, please don't hesitate to contact our customer service department directly (877-621-9626).

Have a great day!

-Transcend Customer Support

You can also email Transcend Customer Support at info@somnetics.com.
(This post was last modified: 06-24-2014 02:38 PM by Transcend Support.)
06-24-2014 02:37 PM
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zonk Offline

Advisory Members

Posts: 7,908
Joined: Feb 2012

Machine: A10 AutoSet
Mask Type: Nasal mask
Mask Make & Model: Activa LT
Humidifier: Integrated /ClimateLineAir
CPAP Pressure: 9/13
CPAP Software: ResScan

Other Comments: CPAP since Nov 2010

Sex: Male
Location: Australia

Post: #4
RE: Transcend - Device Not Connected
(06-24-2014 02:37 PM)Transcend Support Wrote:  
(06-24-2014 05:53 AM)rahellstern Wrote:  When launching the Transcend software I get the error message in red "Device Not Connected." The password 'juniper' lets me in but there is no connected device despite the USB being plugged in. Any ideas? rah

Hi Rah,

This is the official account for Transcend Customer Support. We're sorry to hear you're having an issue with your software, but it should be a simple fix. Try closing out of the software program and disconnecting your CPAP from the computer. Reattach your CPAP to the computer before you relaunch the Transcend software, then the software should be able to recognize your CPAP device. If you have any further issues, please don't hesitate to contact our customer service department directly (877-621-9626).

Have a great day!

-Transcend Customer Support

You can also email Transcend Customer Support at info@somnetics.com.
Nice to have someone from the company respond to our inquiries, others manufacturers should follow suit

Welcome to you both
06-24-2014 04:26 PM
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