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[CPAP] Transcend - Device Not Connected
#1
When launching the Transcend software I get the error message in red "Device Not Connected." The password 'juniper' lets me in but there is no connected device despite the USB being plugged in. Any ideas? rah
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#2
Hi rahellstern,
WELCOME! to the forum.!
Hang in there for suggestions and best of luck to you with your CPAP therapy and figuring out your machine.
trish6hundred
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#3
(06-24-2014, 05:53 AM)rahellstern Wrote: When launching the Transcend software I get the error message in red "Device Not Connected." The password 'juniper' lets me in but there is no connected device despite the USB being plugged in. Any ideas? rah

Hi Rah,

This is the official account for Transcend Customer Support. We're sorry to hear you're having an issue with your software, but it should be a simple fix. Try closing out of the software program and disconnecting your CPAP from the computer. Reattach your CPAP to the computer before you relaunch the Transcend software, then the software should be able to recognize your CPAP device. If you have any further issues, please don't hesitate to contact our customer service department directly (877-621-9626).

Have a great day!

-Transcend Customer Support

You can also email Transcend Customer Support at info@somnetics.com.
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#4
(06-24-2014, 02:37 PM)Transcend Support Wrote:
(06-24-2014, 05:53 AM)rahellstern Wrote: When launching the Transcend software I get the error message in red "Device Not Connected." The password 'juniper' lets me in but there is no connected device despite the USB being plugged in. Any ideas? rah

Hi Rah,

This is the official account for Transcend Customer Support. We're sorry to hear you're having an issue with your software, but it should be a simple fix. Try closing out of the software program and disconnecting your CPAP from the computer. Reattach your CPAP to the computer before you relaunch the Transcend software, then the software should be able to recognize your CPAP device. If you have any further issues, please don't hesitate to contact our customer service department directly (877-621-9626).

Have a great day!

-Transcend Customer Support

You can also email Transcend Customer Support at info@somnetics.com.
Nice to have someone from the company respond to our inquiries, others manufacturers should follow suit

Welcome to you both
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