Hello Guest, Welcome to Apnea Board !
As a guest, you are limited to certain areas of the board and there are some features you can't use.
To post a message, you must create a free account using a valid email address.

or Create an Account


New Posts   Today's Posts

[CPAP] Transcend - Device Not Connected
#1
When launching the Transcend software I get the error message in red "Device Not Connected." The password 'juniper' lets me in but there is no connected device despite the USB being plugged in. Any ideas? rah
Post Reply Post Reply
#2
Hi rahellstern,
WELCOME! to the forum.!
Hang in there for suggestions and best of luck to you with your CPAP therapy and figuring out your machine.
trish6hundred
Post Reply Post Reply
#3
(06-24-2014, 05:53 AM)rahellstern Wrote: When launching the Transcend software I get the error message in red "Device Not Connected." The password 'juniper' lets me in but there is no connected device despite the USB being plugged in. Any ideas? rah

Hi Rah,

This is the official account for Transcend Customer Support. We're sorry to hear you're having an issue with your software, but it should be a simple fix. Try closing out of the software program and disconnecting your CPAP from the computer. Reattach your CPAP to the computer before you relaunch the Transcend software, then the software should be able to recognize your CPAP device. If you have any further issues, please don't hesitate to contact our customer service department directly (877-621-9626).

Have a great day!

-Transcend Customer Support

You can also email Transcend Customer Support at info@somnetics.com.
Post Reply Post Reply


#4
(06-24-2014, 02:37 PM)Transcend Support Wrote:
(06-24-2014, 05:53 AM)rahellstern Wrote: When launching the Transcend software I get the error message in red "Device Not Connected." The password 'juniper' lets me in but there is no connected device despite the USB being plugged in. Any ideas? rah

Hi Rah,

This is the official account for Transcend Customer Support. We're sorry to hear you're having an issue with your software, but it should be a simple fix. Try closing out of the software program and disconnecting your CPAP from the computer. Reattach your CPAP to the computer before you relaunch the Transcend software, then the software should be able to recognize your CPAP device. If you have any further issues, please don't hesitate to contact our customer service department directly (877-621-9626).

Have a great day!

-Transcend Customer Support

You can also email Transcend Customer Support at info@somnetics.com.
Nice to have someone from the company respond to our inquiries, others manufacturers should follow suit

Welcome to you both
Post Reply Post Reply


Possibly Related Threads...
Thread Author Replies Views Last Post
  Need some new device advice to help with my apnea lightingbird 4 172 08-07-2017, 10:39 PM
Last Post: trish6hundred
  Accurate device for consumers to measure sleep cycles? mikeuva123 8 732 08-05-2017, 07:15 PM
Last Post: robertbuckley
  sourcing batteries for Transcend, preferably generic bunter 23 3,558 07-18-2017, 10:17 AM
Last Post: IBEW292
  CMS-50D+ "Device not recognized" jsielke 12 493 05-11-2017, 02:36 PM
Last Post: jsielke
  [Equipment] Is there a way to tell whether this anti snoring device is treating my sleep apnea? nico08 10 529 04-29-2017, 06:43 PM
Last Post: ajack
  Respironics Everflo Q-Settings when connected to ClimateLine Oxy for AirSense 10 Auto Orionsnet 6 300 03-26-2017, 04:35 PM
Last Post: Orionsnet
  Placement of CPAP device TrailerSweetheart 21 1,118 03-06-2017, 12:53 AM
Last Post: Hydrangea

Forum Jump:

New Posts   Today's Posts




About Apnea Board

Apnea Board is an educational web site designed to empower Sleep Apnea patients.

For any more information, please use our contact form.