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[CPAP] Transcend Heated Humidifier + APAP
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andymcw Offline

New Members

Posts: 3
Joined: May 2014

Machine: Transcend APAP & Resmed S8
Mask Type: Nasal mask
Mask Make & Model: Resmed P10
Humidifier: Transcend + Resmed S8
CPAP Pressure: Auto & 10.5
CPAP Software: Not using software

Other Comments:

Sex: Male
Location: Perth Australia

Post: #1
Transcend Heated Humidifier + APAP
Hi All

My home machine is a Resmed S8 with humidifier, I recently purchased a Transcend APAP for travel and the Heated Humidifier as a full standby system for home, no problems with the APAP but I'm on my second Transcend Heated Humidifier, the first one would display the red led after a few hours (the manual says - red led indicate low water level or tank needs reseating) the water was not low nor was the tank out of alinement) I persisted for a few nights but the LED would continue to indicate a fault.

The supplier replaced the Humidifier ... no problem, the second unit is displaying the same fault over the past 4 nights.

.... suggestions anyone?

Andy
06-03-2014 07:16 PM
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Sleepster Offline
Wiki Editor
Moderators

Posts: 4,991
Joined: Feb 2012

Machine: ResMed AirCurve10 VAuto
Mask Type: Full face mask
Mask Make & Model: F&P Simplus
Humidifier: HumidAir and SlimLine Hose
CPAP Pressure: MaxI 13.6 | MinE 5.2 | PS 4.4
CPAP Software: ResScan SleepyHead

Other Comments: Diagnosed Nov 2011. Conquered aerophagia.

Sex: Male
Location: Houston, Texas

Post: #2
RE: Transcend Heated Humidifier + APAP
If nothing else is wrong with it, maybe the instructions about the LED are wrong. Maybe the light is supposed to be on all the time and it blinks when there's an error?

Sleepster
Apnea Board Moderator
www.ApneaBoard.com


INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.
06-03-2014 07:19 PM
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andymcw Offline

New Members

Posts: 3
Joined: May 2014

Machine: Transcend APAP & Resmed S8
Mask Type: Nasal mask
Mask Make & Model: Resmed P10
Humidifier: Transcend + Resmed S8
CPAP Pressure: Auto & 10.5
CPAP Software: Not using software

Other Comments:

Sex: Male
Location: Perth Australia

Post: #3
RE: Transcend Heated Humidifier + APAP
wish it was so, When the RED LED is displayed the heating system is turned off. only the two remaining green LED's are suppose to be on, one for power and and one to advise heating is on.
(This post was last modified: 06-03-2014 07:22 PM by andymcw.)
06-03-2014 07:21 PM
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trish6hundred Online

Advisory Members

Posts: 6,431
Joined: May 2012

Machine: Resmed S9 AutoSet for Her
Mask Type: Full face mask
Mask Make & Model: Fisher & Paykel Simplus
Humidifier: H5i Heated Humidifier
CPAP Pressure: 10 - 7-20 Cm H2O
CPAP Software: Not using software

Other Comments: I started CPAP in 2008. Totally blind since birth.

Sex: Female
Location: Missouri, USA

Post: #4
RE: Transcend Heated Humidifier + APAP
Hi andymcw,
WELCOME! to the forum.!
I don't know why that would be happening but hang in there for more suggestions.
Best of luck to you.

trish6hundred
06-03-2014 07:30 PM
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Sleepster Offline
Wiki Editor
Moderators

Posts: 4,991
Joined: Feb 2012

Machine: ResMed AirCurve10 VAuto
Mask Type: Full face mask
Mask Make & Model: F&P Simplus
Humidifier: HumidAir and SlimLine Hose
CPAP Pressure: MaxI 13.6 | MinE 5.2 | PS 4.4
CPAP Software: ResScan SleepyHead

Other Comments: Diagnosed Nov 2011. Conquered aerophagia.

Sex: Male
Location: Houston, Texas

Post: #5
RE: Transcend Heated Humidifier + APAP
(06-03-2014 07:21 PM)andymcw Wrote:  wish it was so, When the RED LED is displayed the heating system is turned off. only the two remaining green LED's are suppose to be on, one for power and and one to advise heating is on.

The only other thing I can think of is the power supply. A lot more current is required when the heater comes on, and the power supply has to be up to the task.

Sleepster
Apnea Board Moderator
www.ApneaBoard.com


INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.
06-03-2014 07:32 PM
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caj1251 Offline

New Members

Posts: 1
Joined: Jun 2014

Machine: transcend
Mask Type: Nasal pillows
Mask Make & Model: Transcend Auto
Humidifier: Transcend
CPAP Pressure: Auto
CPAP Software: Other Software

Other Comments:

Sex: Male
Location:

Post: #6
RE: Transcend Heated Humidifier + APAP
Andy,

I am the ceo for Transcend. Please call our office at your convenience (8:30-5:00 CDT) and we will take care of the problem immediately. You should have our customer service phone number in the user materials, but if not please post back. Thank you very much for choosing Transcend and I apologize for putting you through this hassle. I guarantee it will be resolved.
06-03-2014 09:57 PM
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JWR Offline

Monitors

Posts: 455
Joined: Sep 2013

Machine: DreamStation DSX700 , PR 760 bipap auto
Mask Type: Nasal mask
Mask Make & Model: Resmed mirage FX
Humidifier: DreamStation DSXH , system one
CPAP Pressure: min EPAP = 17.5max IPAP = 21
CPAP Software: SleepyHead

Other Comments:

Sex: Male
Location: .

Post: #7
RE: Transcend Heated Humidifier + APAP
(06-03-2014 09:57 PM)caj1251 Wrote:  Andy,

I am the ceo for Transcend. Please call our office at your convenience (8:30-5:00 CDT) and we will take care of the problem immediately. You should have our customer service phone number in the user materials, but if not please post back. Thank you very much for choosing Transcend and I apologize for putting you through this hassle. I guarantee it will be resolved.


Wow I know which travel size machine I'll be going with! Nice to see a the Company CEO get involved early on, Sounds like a company that stands behind its Name. Well-done Please post back when the problem is rectified and let us know how it went .Eat-popcorn

(This post was last modified: 06-04-2014 02:44 PM by JWR.)
06-04-2014 07:26 AM
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SuperSleeper Offline

Administrators

Posts: 9,966
Joined: Feb 2012

Machine: PR System One REMstar Auto (DS560)
Mask Type: Nasal pillows
Mask Make & Model: ResMed Mirage Swift II
Humidifier: none
CPAP Pressure: 12.5 - 18.5 cmH20 (auto range)
CPAP Software: SleepyHead

Other Comments: Have diabetes Type II

Sex: Male
Location: Illinois, USA

Post: #8
RE: Transcend Heated Humidifier + APAP
(06-03-2014 09:57 PM)caj1251 Wrote:  I am the ceo for Transcend. Please call our office at your convenience (8:30-5:00 CDT) and we will take care of the problem immediately.

Hello Clarence, thanks for stopping by the forum. I'd like to thank you and your company for making the Somnetics software freely available to patients. We provide a link to your website in our Private Files & Links area (HERE) so folks can download and use it.

On Apnea Board, we promote "patient empowerment" (where patients take a more active role in their own sleep apnea therapy). Your Somnetics software is helpful to allow us to look at our own CPAP data and use it to monitor the progress of our treatment. We recommend that patients consult with a qualified physician before making changes to CPAP settings, of course. But when patients take a more active role in their own therapy, it usually results in more effective treatment.

Take care and thanks for standing behind your product.

Coffee

SuperSleeper
Apnea Board Administrator
www.ApneaBoard.com


INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.

06-04-2014 10:52 AM
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StarkismyDog Offline

Members

Posts: 6
Joined: Jun 2014

Machine: Transcend 2 Travel CPAP Machine
Mask Type: Nasal mask
Mask Make & Model: unsure
Humidifier: Transcend On-Head Kit for Waterless Humidification
CPAP Pressure: 9cm
CPAP Software: Not using software

Other Comments: central sleep apnea, restless legs syndrome, periodic limb movement disorder

Sex: Undisclosed
Location:

Post: #9
RE: Transcend Heated Humidifier + APAP
It is really impressive that the CEO is on here! I do want to say that you guys REALLY need to change the name of the multi-night battery. People would not be complaining about it if they had a realistic expectation about how long they could expect it to last!
06-04-2014 01:35 PM
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andymcw Offline

New Members

Posts: 3
Joined: May 2014

Machine: Transcend APAP & Resmed S8
Mask Type: Nasal mask
Mask Make & Model: Resmed P10
Humidifier: Transcend + Resmed S8
CPAP Pressure: Auto & 10.5
CPAP Software: Not using software

Other Comments:

Sex: Male
Location: Perth Australia

Post: #10
RE: Transcend Heated Humidifier + APAP
Hi All

My replacement humidifier arrived within a week direct from the US to me in Oz, Transcend contacted me directly on the Apnea Board and fixed the issue.

I have been testing the complete system over the past few days/nights with no issues what so ever, the humidifier is performing as designed and I find the APAP machine is a fantastic devise with great after sales customer service.

Thanks to all for your suggestions and responses and a huge thank you to Clarence from Transcend for your help.

Andy
06-12-2014 02:48 PM
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