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[CPAP] Transcend Heated Humidifier + APAP
#1
Hi All

My home machine is a Resmed S8 with humidifier, I recently purchased a Transcend APAP for travel and the Heated Humidifier as a full standby system for home, no problems with the APAP but I'm on my second Transcend Heated Humidifier, the first one would display the red led after a few hours (the manual says - red led indicate low water level or tank needs reseating) the water was not low nor was the tank out of alinement) I persisted for a few nights but the LED would continue to indicate a fault.

The supplier replaced the Humidifier ... no problem, the second unit is displaying the same fault over the past 4 nights.

.... suggestions anyone?

Andy
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#2
If nothing else is wrong with it, maybe the instructions about the LED are wrong. Maybe the light is supposed to be on all the time and it blinks when there's an error?
Sleepster
Apnea Board Moderator
www.ApneaBoard.com


INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.
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#3
wish it was so, When the RED LED is displayed the heating system is turned off. only the two remaining green LED's are suppose to be on, one for power and and one to advise heating is on.
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#4
Hi andymcw,
WELCOME! to the forum.!
I don't know why that would be happening but hang in there for more suggestions.
Best of luck to you.
trish6hundred
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#5
(06-03-2014, 07:21 PM)andymcw Wrote: wish it was so, When the RED LED is displayed the heating system is turned off. only the two remaining green LED's are suppose to be on, one for power and and one to advise heating is on.

The only other thing I can think of is the power supply. A lot more current is required when the heater comes on, and the power supply has to be up to the task.

Sleepster
Apnea Board Moderator
www.ApneaBoard.com


INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.
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#6
Andy,

I am the ceo for Transcend. Please call our office at your convenience (8:30-5:00 CDT) and we will take care of the problem immediately. You should have our customer service phone number in the user materials, but if not please post back. Thank you very much for choosing Transcend and I apologize for putting you through this hassle. I guarantee it will be resolved.

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#7
(06-03-2014, 09:57 PM)caj1251 Wrote: Andy,

I am the ceo for Transcend. Please call our office at your convenience (8:30-5:00 CDT) and we will take care of the problem immediately. You should have our customer service phone number in the user materials, but if not please post back. Thank you very much for choosing Transcend and I apologize for putting you through this hassle. I guarantee it will be resolved.


Wow I know which travel size machine I'll be going with! Nice to see a the Company CEO get involved early on, Sounds like a company that stands behind its Name. Well-done Please post back when the problem is rectified and let us know how it went .Eat-popcorn
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#8
(06-03-2014, 09:57 PM)caj1251 Wrote: I am the ceo for Transcend. Please call our office at your convenience (8:30-5:00 CDT) and we will take care of the problem immediately.

Hello Clarence, thanks for stopping by the forum. I'd like to thank you and your company for making the Somnetics software freely available to patients. We provide a link to your website in our Private Files & Links area (HERE) so folks can download and use it.

On Apnea Board, we promote "patient empowerment" (where patients take a more active role in their own sleep apnea therapy). Your Somnetics software is helpful to allow us to look at our own CPAP data and use it to monitor the progress of our treatment. We recommend that patients consult with a qualified physician before making changes to CPAP settings, of course. But when patients take a more active role in their own therapy, it usually results in more effective treatment.

Take care and thanks for standing behind your product.

Coffee
SuperSleeper
Apnea Board Administrator
www.ApneaBoard.com


INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.



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#9
It is really impressive that the CEO is on here! I do want to say that you guys REALLY need to change the name of the multi-night battery. People would not be complaining about it if they had a realistic expectation about how long they could expect it to last!
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#10
Hi All

My replacement humidifier arrived within a week direct from the US to me in Oz, Transcend contacted me directly on the Apnea Board and fixed the issue.

I have been testing the complete system over the past few days/nights with no issues what so ever, the humidifier is performing as designed and I find the APAP machine is a fantastic devise with great after sales customer service.

Thanks to all for your suggestions and responses and a huge thank you to Clarence from Transcend for your help.

Andy
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