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CPAP not working
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Robert and Robin Johnson Offline

New Members

Posts: 2
Joined: Jul 2012

Machine: RE Master Plus
Mask Type: Nasal mask
Mask Make & Model:
Humidifier: unsure
CPAP Pressure: unsure
CPAP Software: Not using software

Other Comments:

Sex: Male
Location:

Post: #1
CPAP not working
Hello Mark, My husband and I are from Missouri, USA. He is about 500 miles away on a trip and the machine is not working at all. Powers up but does not blow air. He has a RE Master Plus. He says two lights come on but that is it. I am desperate to try to figure out how to get this fixed. The servicing company is retarded and claim that since we "own" the machine that she can't help me (respiratory therapist) without a prescription. The last time he didn't have his machine, he ended up in the hospital for a heart damage / heart attack for five days. So do you know what to do to this machine? Reset or maybe something else? What site can I go to or who to talk to if you don't have any info on this machine?
07-22-2012 10:03 AM
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cbramsey Offline

Monitors

Posts: 902
Joined: Mar 2012

Machine: ResMed S9 Autoset
Mask Type: Nasal mask
Mask Make & Model: Philips Respironics Wisp
Humidifier: ResMed H5i with ClimateLine
CPAP Pressure: 6 - 12
CPAP Software: ResScan SleepyHead

Other Comments: Supreme Overlord of Web Darkness

Sex: Male
Location: NC, USA

Post: #2
RE: SleepyHead CPAP Reporting Software - JediMark
(07-22-2012 10:03 AM)Robert and Robin Johnson Wrote:  Hello Mark, My husband and I are from Missouri, USA. He is about 500 miles away on a trip and the machine is not working at all. Powers up but does not blow air. He has a RE Master Plus. He says two lights come on but that is it. I am desperate to try to figure out how to get this fixed. The servicing company is retarded and claim that since we "own" the machine that she can't help me (respiratory therapist) without a prescription. The last time he didn't have his machine, he ended up in the hospital for a heart damage / heart attack for five days. So do you know what to do to this machine? Reset or maybe something else? What site can I go to or who to talk to if you don't have any info on this machine?

First of all, welcome to the forum!!! We are glad you joined us!!! Welcome

As to how to reset your machine, have you downloaded the CPAP Clinician Setup Manual. It may have the information you are looking for. If it doesn't, you might want to contact Respironics and speak with customer service to try to resolve your issues.

INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.
07-22-2012 10:53 AM
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mjbearit Offline

Advisory Members

Posts: 601
Joined: May 2012

Machine: REMstar Auto AFlex DS550
Mask Type: Nasal pillows
Mask Make & Model: RESMed Swift FX
Humidifier: Heated humidifier - 2
CPAP Pressure: 12.5-20
CPAP Software: SleepyHead EncoreBasic

Other Comments:

Sex: Male
Location: So Cal

Post: #3
RE: SleepyHead CPAP Reporting Software - JediMark
(07-22-2012 10:03 AM)Robert and Robin Johnson Wrote:  Hello Mark, My husband and I are from Missouri, USA. He is about 500 miles away on a trip and the machine is not working at all. Powers up but does not blow air. He has a RE Master Plus. He says two lights come on but that is it. I am desperate to try to figure out how to get this fixed. The servicing company is retarded and claim that since we "own" the machine that she can't help me (respiratory therapist) without a prescription. The last time he didn't have his machine, he ended up in the hospital for a heart damage / heart attack for five days. So do you know what to do to this machine? Reset or maybe something else? What site can I go to or who to talk to if you don't have any info on this machine?

Robin,
Welcome to the Forum!
I believe you are talking about the REMStar Plus. This is a very old machine and it would have to go back to Respironics to repair it. I have had one of those for years and only recently got a new machine and as far as I know there is no reset or anything on it.
The good news is that you can order a replacement machine from Supplier#2. They sell gently used machines that are all cleansed and sanitized, etc and have very low hours on them. I upgraded to the DS550 Auto which is a very nice machine. Many folks here like the Resmed S9. However you cut it, the prices on these machines are really great! Go to the thread here:
http://www.apneaboard.com/forums/Thread-...plier-List
and look at Supplier #2 (SecondwindCPAP) It is probably cheaper to get a good working machine from these guys than trying to have that old brick repaired. The new machines are so far improved it is unreal! I encourage you to talk to your husband about this. If you still just want a working one like the one your husband has, you can buy a replacement machine from them as well. Good luck.

As always, YMMV! You do not have to agree or disagree, I am not a professional so my mental meanderings are simply recollections of things from my own life.

PRS1 - Auto - A-Flex x2 - 12.50 - 20 - Humid x2 - Swift FX
07-22-2012 12:00 PM
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SuperSleeper Offline

Administrators

Posts: 9,535
Joined: Feb 2012

Machine: ResMed S9 AutoSet
Mask Type: Nasal pillows
Mask Make & Model: ResMed Mirage Swift II
Humidifier: none
CPAP Pressure: 12.6 - 18 cmH20 (auto range)
CPAP Software: SleepyHead

Other Comments: Have diabetes Type II

Sex: Male
Location: Dixon, Illinois, USA

Post: #4
RE: CPAP not working
These posts were split off of the ResScan thread, because it's a different topic.

Thanks.

SuperSleeper
Apnea Board Administrator
www.ApneaBoard.com


INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.

07-22-2012 01:44 PM
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Robert and Robin Johnson Offline

New Members

Posts: 2
Joined: Jul 2012

Machine: RE Master Plus
Mask Type: Nasal mask
Mask Make & Model:
Humidifier: unsure
CPAP Pressure: unsure
CPAP Software: Not using software

Other Comments:

Sex: Male
Location:

Post: #5
RE: CPAP not working
Thanks everyone. I will try this when I get home. Our local American Home Patient place is good at fixing stuff. He is just on holiday now. The therapist rethought her answers and did actually provide him with a loaner. I think it had mostly to do with prayers and a little bit about telling her I have her full name if my husband ended up having another heart attack.
07-22-2012 01:49 PM
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zonk Offline

Advisory Members

Posts: 7,038
Joined: Feb 2012

Machine: S9 AutoSet
Mask Type: Nasal mask
Mask Make & Model: Activa LT
Humidifier: H5i
CPAP Pressure: 9/14 - EPR: Off
CPAP Software: ResScan

Other Comments: CPAP since Nov 2010

Sex: Male
Location: Australia

Post: #6
RE: CPAP not working
Hi Robin - Its good you managed to get them providing the loaner machine. Sometimes its cheaper to replace the machine than trying to repair.
Try to unplug the machine, disconnect everything thing including the humidifier, take the card out if got any, and plug the machine back - sometimes rebooting can help. Is any error code displayed on the machine - Here are the list of error codes for RemStar machines
http://www.apneaboard.com/forums/Thread-...AP-machine
07-22-2012 02:14 PM
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trish6hundred Offline

Advisory Members

Posts: 3,460
Joined: May 2012

Machine: Resmed S9 AutoSet for Her
Mask Type: Nasal pillows
Mask Make & Model: Resmed AirFit P10 For Her
Humidifier: H5i Heated Humidifier
CPAP Pressure: 10 - 7-20 Cm H2O
CPAP Software: Not using software

Other Comments: I started CPAP in 2008. Totally blind since birth.

Sex: Female
Location: Missouri, USA

Post: #7
RE: CPAP not working
Hi Robert and Robin Johnson, First, I'd like to Welcome! you to the forum.! I hope things work out with the CPAP problems. Best of luck.

trish6hundred
07-22-2012 02:33 PM
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PaulaO2 Offline
Wiki Editor
Moderators

Posts: 6,617
Joined: Feb 2012

Machine: S9 Autoset
Mask Type: Nasal pillows
Mask Make & Model: Nuance
Humidifier: H5i
CPAP Pressure: 14-20
CPAP Software: SleepyHead

Other Comments: Ehlers-Danlos Syndrome, Hypermobility Type; chronic sarcasm

Sex: Undisclosed
Location: western NC, USA

Post: #8
RE: CPAP not working
Is there any kind of error code on the display?

http://www.apneaboard.com/wiki/index.php...rror_codes

PaulaO2
Apnea Board Moderator
www.ApneaBoard.com


Breathe deeply and count to zen.

INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.
07-22-2012 09:16 PM
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