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CPAPs Switched on Plane
#1
Angry 
CPAPs Switched on Plane
Someone took my CPAP on the plane and I got theirs. Neither of us have contact information with the CPAP (which apparently I need going forward). Anyway, any ideas on how to figure out who the owner is? Perhaps by the serial number calling the manufacturer? I did contact the airline with a missing item report. Thanks for any ideas.
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#2
RE: CPAPs Switched on Plane
Wow...that's crazy. How did it happen?

You'd think the manufacturer would have it registered somewhere. The question is....will they actually tell you anything? They might not because of privacy concerns.

If the airline cared and someone else called in also, you'd think the airline could be an intermediary, but I've lost stuff on airlines before and they don't really care.

Is your device purchased? Is a DME involved? Maybe you can contact the DME to see if there is anything they can do?
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#3
RE: CPAPs Switched on Plane
Did you end up with a better machine?
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#4
RE: CPAPs Switched on Plane
If this was in checked baggage, the luggage ticket is tied to a ticketed passenger. If the swap occurred as carry-on like in a security area, it will be much harder to locate the individual. What were the circumstances of the loss?

The good news is your profile shows you were using an ancient M-Series machine. You can upgrade by purchasing from Amazon the newest Dreamstation Auto for about $377, or the Resmed Airsense 10 Autoset for $463. If your machine is the M-series, consider this a sign it was time for a change. Seriously, the M-Series Plus is an outdated brick. You will like the change.
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#5
RE: CPAPs Switched on Plane
Why didn't you have a Medical Devise tag with your contact info filled in?

Sorry this happened to you
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#6
RE: CPAPs Switched on Plane
Wow. A good reason to advocate luggage tags on every item even carried on luggage.

As for how to locate them, I dunno. ResMed might be able to help by saying where the item went, but not the who. I dunno. Be interesting to know if they can track it down for you. Your DME should have your machine's number.

If you lost it during security check, contact the airport, not the airline. TSA is federal and not with any airline. The airport would have more information on what to do. If it happened on the plane (like in the overhead storage), contact the airline.
PaulaO

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#7
RE: CPAPs Switched on Plane
Several suppliers provide medical luggage tags with an order. Of course it also displays their name, but they're free!
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INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.
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#8
RE: CPAPs Switched on Plane
On some items I just tape a business card which contains contact information. Business cards are usually circulated freely so not much security exposure. Also, this may sound crazy but in some cases people find that their homeowners insurance will cover that sort of thing. It's been years since I flew but since I do stay in hotels I will go ahead and attach ID to my CPAP and to my O2 concentrator in case I forget and leave them.

I hope you reach a satisfactory resolution to this problem.

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Advisory Members serve as an "Advisory Committee" to help shape Apnea Board's rules & policies. Monitors are also Advisory Members, just with Extra Work assigned.
Membership in the Advisory Members group does not imply medical expertise or qualification for advising Sleep Apnea patients concerning their treatment.
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#9
RE: CPAPs Switched on Plane
Hi ndstate,
WELCOME! to the forum.!
I’m sorry to hear you lost your machine. I hope you are able to find it.
trish6hundred
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#10
RE: CPAPs Switched on Plane
Can't remember: Does Sleepyhead read any DME contact info that might be programmed into the CPAP?

The DME might have a way to track the serial number to their customer.

I wonder what the other person is doing? Do you think they might have contacted the airline?
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