Has anyone in Australia imported a new machine from the USA and been successful in making a claim with their insurance company? I'm with BUPA and from what I read they won't make a payment. The machine I imported cost $400 less than the one I was supposed to get locally (and is a much more capable machine). So I thought to ask if anyone has had any luck and if yes, how did you succeed? Thanks.
Sleeper999, I bought mine in Australia and my insurance is through Bupa, I have extra's which covers 20% or about $500, I think you should be able to claim it, have you rang or been into a Bupa office. I will be interested because the next time I buy one I will get it over the net, the prices can be 50% cheaper than our prices if you shop around. I went through a local company for the first machine as I was new to it and lease the machine and mask for 3 months before I purchased them and the lease cost came off the purchase price.
Thanks for info. I will go into a BUPA office and let you know the result. I was with Mutual Community for years and that changed to BUPA.
Thanks for this info.
As it turned out, in my case they declined any refund on the basis that the Resmed S9 Autoset was purchased from overseas. Anything bought online (even locally) or from overseas is disallowed. No accessories (even if purchased locally) are covered either. So the end result is I saved them money and they refused to pay anything. Looking for another insurance provider. Does anyone know of a good one?
I am with MBP and they also only pay $500 for the machine and nothing for masks hoses etc. I have heard that there are less likely to reject a CPAP machine claim than some funds, but I don't know of any evidence to support that assertion.
I had a long talk with Medibank private before I bought my machine. Same story as Jaypee, but I did not find the supplier she talked about, so I went ahead - saved a heap and bought from US. shame as with shipping costs and the refund I was willing to pay up to $700 more for a local supplier, but not the $2000 more it would have been to get the masks , 12V DC power supply as well as the CPAP itself - I was looking at replacement pillows for the Swift FX yesterday - $19 from US and cheapest in Australia I found on line is $69. I had hoped the gouging was not extending to spare parts but looks like it does.
I have no idea where my sleep study is from 1997 but have been using a Sullivan V Elite since then until it died a month ago.
My Wife has a 2007 sleep study and has been using an S8 Lightweight.
We upgraded both to S9 Autosets from an Australian Web Supplier for about $800.00 each less than the stupid quoted prices from a Resmed Agent who's Staff think they are doing you a favour even talking to you.
We supplied Medibank Private with carefully crafted Doctor's reports and a copy of my Wife's Sleep Study. They accepted both claims. My refund of $500.00 appeared in my Bank yesterday - my Wife is still waiting for hers.
Medibank refused our claims for 2 locally sourced overpriced F&P full face masks. The next masks we buy will come from oversees.