08-24-2016, 10:42 PM
After ordering replacement supplies from APRIA and specifying original ResMed products, I received products from AG Industries (ResMed Chin Restraint, Mirage Activa LT Headgear, and AirSense Filters). They also shipped the wrong water chamber.
After calling APRIA, I was told that they will take care of the water chamber, but all of the product numbers for the ResMed items I wanted have been changed to other products and they apparently couldn't help me with those items.
One, has anyone else even heard of AG Industries?
Two, does the DME have the right to engage in what amounts to "call brand switching" or substitution without prior notice?
Three, since Medicare apparently pays the same amount for non-branded products, is this a form of "bait and switch?"
Any advice would be helpful.
"The object in life is not to be on the side of the majority, but to escape finding oneself in the ranks of the insane." -- Marcus Aurelius
All the DME's will send "generic" brands for things like filters. It increases their profit margin.
I just Googled "AG Industries" and they were #1 on the results.
Quote:but all of the product numbers for the ResMed items I wanted have been changed to other products and they apparently couldn't help me with those items.
The verb should be wouldn't. They could certainly provide ResMed brand supplies; but will not.
Medicare doesn't care. They pinch the pennies while throwing Dollars away. They have screwed me on test strips; and now CPAP supplies -- they can pay for my EMS runs to the ER.
Until the villagers sharpen their pitchforks and start heating tar -- riding every politician and bureaucrat out of DC on a rail, things will only get worse.
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