So got an interesting one here - just got back from my DME, up to this point I have not had any problems with them. I am my 3-month point for my insurance, so I am eligable for a new mask. My wife has a sleepweaver mask, and we both love it - so that is what I decided to go with - and that is where the problems started - I was able to get the mask with no issues, but my DME opened up the box, and took out the headgear - because I was elegible for the headgear just the mask - OK - so I have a mask that I can't use for another 3-months because it is a special design for use just by those masks. When the mask was ordered from circadians, it was a set - the mask and headgear - but they are split-up before it gets to the consumer. I was told I could buy the headgear for $60!!, when I can get it online for $21.
The funny thing is that when my wife her sleepweaver at her 3-month point - she got that mask, and headgear with no problem
I wrote Circadians, and this is the response I got back from them:
Hi Scott -
Thank you for your email!
So sorry to hear about the trouble that you are having with the mask! We do sell our mask components separately as well as a set. Seeing as you have never had a SleepWeaver mask before, the DME should have given you both the mask and the headgear, as the mask will not work with any other headgear than that which was designed for it. I understand their reasoning with insurance, however I would hope that common sense would prevail.
Could you please let me know the DME that you are dealing with. I will contact them and try to rectify the situation. Could I also have your mailing address, in case the headgear needs to be sent directly from Circadiance.
Thank you again for contacting us and for your support of SleepWeaver!
I also wrote the insurance Co, but have not heard back from them - will give them until Monday, then I will go pay them a visit and see what they say about the whole situation.
Will let you all know how this all pans out.