Late in March I had a sleep study and was diagnosed with severe sleep apnea. My sleep doc prescribed a PR System One Auto A-Flex and sent the prescription to an outfit I will refer to as "company Q." I live on the outskirts of a metropolitan area of one million. Company Q is located on the opposite corner of the metropolitan area, so it takes me over an hour of swearing through city traffic to get there. Mass transit is even worse, as company Q is not located even remotely near any stops.
On April 3 I went there and picked up the machine and a mask. Company Q's service was perfunctory, not great, not bad. After several more trips to switch masks I gave up and returned the machine (rented). Since the mask and other peripherals were paid for, I kept them.
Later I bought the same model machine on a local Craigslist for $300. The seller threw in a couple masks.
My problem is that none of the masks are working very well. I have a lot of leaks and I need to find something better. But that requires fitting, which is tough to do with online vendors. However, there is another local DME ("company C") that is only a few minutes from my house and has an excellent reputation. I called company C and they said they would be thrilled to help me, but first I need to have company Q fax my prescription to them.
Side rant: What is this obsession with prescriptions? Are they afraid I'm going to overdose on air?
So Monday of this week, after talking to company C, I called company Q and asked them to fax my prescription to company C. They said they would do so. This was about 10 am.
On Wednesday morning I got a call from company C telling me that they had not yet received the prescription from company Q. I called company Q and spoke to the same person who previously said she would fax the prescription. She said she was waiting for approval from her supervisor, and the supervisor was out until after lunch. She promised that she had not forgotten.
This morning I called company C and learned that they still had not received the fax, but that they would be happy to show me the many masks they had in stock. I went to company C and looked at some masks. We discussed the intransigence of company Q and decided that I should just call my sleep doc and have her send the prescription directly to company C. I called the sleep doc (1 pm) and got a recording that their office closed at noon on Fridays. Monday is Memorial day, so I can't do anything until Tuesday.
Now I'm going out to the garage to get some nails to chew on.