The good news is that I only needed to contact my insurance company three different times and use the word "health care fraud" a handful of times to get charged the right amount for a mask.
The bad news is that the new mask took 16 days to get here from 2 states away, and it's used. They lied about the shipping and said it was shipped to me on the 4th, when the tracking record clearly indicates the 19th.
The bag isn't a Resmed Perforated bag, it's some generic plastic bag that they heat sealed. And they didn't even do a good job on the heat seal.
The paper label in the bag is dog-eared, the bag is dirty, damaged and full of fine lint inside and out, as is the mask and the pillows. The silicone mouth piece and pillows are all linty and the bags that the other size pillows came in aren't even printed the same. They might be from different batches, or just knockoffs.
They're really pissing me off and I'm damn sure not going to pay for this, but what can I do? Can I demand a free mask? Would reporting them to the Attorney General or Insurance Company do anything?