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DME woes
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Lukie Offline

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Posts: 352
Joined: Nov 2013

Machine: Resmed S9 Auto
Mask Type: Full face mask
Mask Make & Model: Airfit F 10
Humidifier: H I heated tubing resmed
CPAP Pressure: 6-16
CPAP Software: ResScan SleepyHead

Other Comments: Masks: Simplus, Air, Quattro fx, Nano, Eson, Swift fx and Activ

Sex: Female
Location: Vermont

Post: #11
RE: DME woes
Well I called ResMed and they confirmed the fact that Medicare considers the Nano cushion to be part of the frame and will only replace it every 3 months. For me there may be hope because my secondary, Federal BCBS may replace the cushion 1 X a month if it is deemed medically necessary. She could not guarantee this however. I told the ResMed people that they would lose customers for the Nano if they could not convince Medicare to replace the cushion more often than every three months.
01-31-2014 03:43 PM
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JohnNJ Offline

Preferred Members-2

Posts: 103
Joined: Oct 2013

Machine: ResMed S9 AutoSet & ResMed Power Station II
Mask Type: Nasal pillows
Mask Make & Model: Respironics Wisp & ResMed Swift FX
Humidifier: ResMed H5i & ClimateLine (distilled / fresh daily)
CPAP Pressure: 9.4 - 10
CPAP Software: ResScan SleepyHead

Other Comments: First night - November 25, 2013

Sex: Male
Location: New Jersey, USA

Post: #12
RE: DME woes
You might want to take a look at the Wisp. Similar concept with a little more head straps.
01-31-2014 03:47 PM
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Lukie Offline

Preferred Members-2

Posts: 352
Joined: Nov 2013

Machine: Resmed S9 Auto
Mask Type: Full face mask
Mask Make & Model: Airfit F 10
Humidifier: H I heated tubing resmed
CPAP Pressure: 6-16
CPAP Software: ResScan SleepyHead

Other Comments: Masks: Simplus, Air, Quattro fx, Nano, Eson, Swift fx and Activ

Sex: Female
Location: Vermont

Post: #13
RE: DME woes
(01-31-2014 03:47 PM)JohnNJ Wrote:  You might want to take a look at the Wisp. Similar concept with a little more head straps.

I did look at the Wisp but I liked the Nano better. My DME has drawn a line in the sand so I will get all my replacement supplies on Feb 20 and if the cushion replacement issue is not resolved I will see if I can get another DME in Burlington. I will see if they deliver to my area.
They do have an Apria in Burlington and I will call them on Monday and see. They do not have the best reputation either so we shall see.
I may get my doc to give me a prescription for cushion replacement 2X a month as medically necessary treatment and then my secondary insurance may pick it up
01-31-2014 05:39 PM
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SnuffySleeper Offline

Preferred Members-2

Posts: 187
Joined: Jan 2014

Machine: s9 elite
Mask Type: Nasal pillows
Mask Make & Model: Swift FX
Humidifier: H5i
CPAP Pressure: 9
CPAP Software: ResScan SleepyHead

Other Comments:

Sex: Male
Location: Ontario

Post: #14
RE: DME woes
My local vendor is the bad too. I feel for ya Lukie. When I asked my local vendor for an s9 Auto he said those are only for "obese" people. It's really unbelievable what these people will say and the sad part is the majority of people don't research anything (like forum members do) and just believe everything these DME people say.

I find it's best to know exactly what you want and don't leave room for them to give their opinion, because sadly they don't have your best interest at heart. You could try speaking with another person there or ask for the supervisor. They will probably do what you want if your other DME in burlington will do something they won't and you tell them your don't want to leave but will.
01-31-2014 07:28 PM
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me50 Offline

Advisory Members

Posts: 2,559
Joined: Aug 2013

Machine: resmed S9 VPAP Auto
Mask Type: Nasal mask
Mask Make & Model: Wisp and Silicone Head gear
Humidifier: resmed H5i
CPAP Pressure: 18/8
CPAP Software: SleepyHead

Other Comments:

Sex: Undisclosed
Location: USA

Post: #15
RE: DME woes
(01-31-2014 07:28 PM)SnuffySleeper Wrote:  When I asked my local vendor for an s9 Auto he said those are only for "obese" people. It's really unbelievable what these people will say and the sad part is the majority of people don't research anything (like forum members do) and just believe everything these DME people say.

I thought I had heard it all but that takes the cake!

Yea, Apria does not have a great reputation and if you are not the patient type and don't want to spend a lot of your free time following up and making sure things are done right and if it is done wrong, spending more time trying to get it fixed, then don't go with Apria. It has been 5 months and we may just NOW be getting their billing errors fixed.

If you know what mask you want, then having it mailed to you is not a big issue as that is the way most DME's do it anyway, even those with offices in the same city where I live.
01-31-2014 07:43 PM
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SnuffySleeper Offline

Preferred Members-2

Posts: 187
Joined: Jan 2014

Machine: s9 elite
Mask Type: Nasal pillows
Mask Make & Model: Swift FX
Humidifier: H5i
CPAP Pressure: 9
CPAP Software: ResScan SleepyHead

Other Comments:

Sex: Male
Location: Ontario

Post: #16
RE: DME woes
(01-31-2014 07:43 PM)me50 Wrote:  I thought I had heard it all but that takes the cake!

I know Sad Whenever I call in or go there I ask specifically not to talk to that guy. I am happy with the S9 Elite though, so it's all good.
01-31-2014 07:51 PM
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Doc J Offline

Preferred Members-2

Posts: 199
Joined: Dec 2013

Machine: ResMed S9 AutoSet
Mask Type: Nasal pillows
Mask Make & Model: ResMed AirFit P10
Humidifier: resMed H5i Dumped and dry daily
CPAP Pressure: 10-15
CPAP Software: ResScan SleepyHead

Other Comments: Knowledge is King and this is the place to find it! Thanks everyone.

Sex: Male
Location: Central Nebraska

Post: #17
RE: DME woes
That's why I'm glad I like the nasal pillows, I can buy new on auction site for less than $10. I won't even need to bother with the overpriced DME or insurance. Just a few new hoses and filters and forget them. (I'm a rebel) ha ha. Good luck.
I bought a s9 off CList and when I ck'd how long they were gonna bill for the back up machine (10 months total) I mentioned I wanted to be able to view daily data she said yea that (original machine) is not very good. I just about laughed in her face but the joke was on me and my insurance company. Couldn't believe she would say that. I'll wave by by and go it alone.
(This post was last modified: 01-31-2014 10:33 PM by Doc J.)
01-31-2014 10:24 PM
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JJJ Offline

Advisory Members

Posts: 751
Joined: Apr 2012

Machine: ResMed S9 Autoset
Mask Type: Nasal mask
Mask Make & Model: Most recent: Wisp, Pilairo, Mirage Vista
Humidifier: ResMed S9 Autoset
CPAP Pressure: 17-20
CPAP Software: SleepyHead

Other Comments:

Sex: Male
Location: USA 97217

Post: #18
RE: DME woes
(01-31-2014 07:28 PM)SnuffySleeper Wrote:  My local vendor is the bad too. I feel for ya Lukie. When I asked my local vendor for an s9 Auto he said those are only for "obese" people. It's really unbelievable what these people will say and the sad part is the majority of people don't research anything (like forum members do) and just believe everything these DME people say.

I spent a good portion of my life in a field that was rife with dishonesty and fraud. Eventually the field got licensing and regulation. It's still not perfect, but it's worlds better than it was. My point is that DMEs need to be regulated with standards and penalties for making false statements like these. It's the only way we are ever going to clean up the DME industry.
01-31-2014 10:50 PM
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Lukie Offline

Preferred Members-2

Posts: 352
Joined: Nov 2013

Machine: Resmed S9 Auto
Mask Type: Full face mask
Mask Make & Model: Airfit F 10
Humidifier: H I heated tubing resmed
CPAP Pressure: 6-16
CPAP Software: ResScan SleepyHead

Other Comments: Masks: Simplus, Air, Quattro fx, Nano, Eson, Swift fx and Activ

Sex: Female
Location: Vermont

Post: #19
RE: DME woes
(01-31-2014 10:50 PM)JJJ Wrote:  
(01-31-2014 07:28 PM)SnuffySleeper Wrote:  My local vendor is the bad too. I feel for ya Lukie. When I asked my local vendor for an s9 Auto he said those are only for "obese" people. It's really unbelievable what these people will say and the sad part is the majority of people don't research anything (like forum members do) and just believe everything these DME people say.

I spent a good portion of my life in a field that was rife with dishonesty and fraud. Eventually the field got licensing and regulation. It's still not perfect, but it's worlds better than it was. My point is that DMEs need to be regulated with standards and penalties for making false statements like these. It's the only way we are ever going to clean up the DME industry.

Yes, it's getting so I trust my DME and their RT about as much as a used car salesman.
02-01-2014 09:01 AM
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PaytonA Offline
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Monitors

Posts: 3,019
Joined: Dec 2013

Machine: ResMed S9 VPAP Auto
Mask Type: Full face mask
Mask Make & Model: Resmed Mirage Quattro
Humidifier: H5i(distilled-top up)
CPAP Pressure: VAuto MinE14.0 MaxI 20.6 PS4.0
CPAP Software: ResScan SleepyHead

Other Comments:

Sex: Male
Location: Orange County,California

Post: #20
RE: DME woes
(02-01-2014 09:01 AM)Lukie Wrote:  
(01-31-2014 10:50 PM)JJJ Wrote:  
(01-31-2014 07:28 PM)SnuffySleeper Wrote:  My local vendor is the bad too. I feel for ya Lukie. When I asked my local vendor for an s9 Auto he said those are only for "obese" people. It's really unbelievable what these people will say and the sad part is the majority of people don't research anything (like forum members do) and just believe everything these DME people say.

I spent a good portion of my life in a field that was rife with dishonesty and fraud. Eventually the field got licensing and regulation. It's still not perfect, but it's worlds better than it was. My point is that DMEs need to be regulated with standards and penalties for making false statements like these. It's the only way we are ever going to clean up the DME industry.

Yes, it's getting so I trust my DME and their RT about as much as a used car salesman.


I could write books about the the ineptitude of the RTs at my DME - dare I say Apria. My rationale for them was that they probably spend much more of their time working on other respiratory problems and do not have much background or experience with xPAP. The RT supervisor at the location that I use, uses a CPAP so I thought he might be more knowledgeable about PAP. He answered a question that I asked about dry mouth in a way that was very misleading and designed to get me off his back. I did not learn how misleading until later.

The other problem in my case, is actually getting to talk to one of them. Whenever I call, there are no RTs available, so I get to leave a message for one of them. They rarely return the call. By raising enough hell, they apparently assigned an RT to me and he gave me his direct line telephone number. Some improvement but not really much. Suffice it to say, it is still not working well.

Best Regards,

PaytonA
02-01-2014 12:27 PM
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