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DREAMSTATION WHISTLE
#11
I bought one of these machines less than a week ago. Compared to my old machine (Resmed) it is very noisy. There is a harmonic droning sound on breathing in and out. Probably faulty bearings.

I have a question - the above people who took their machines back and got replacements - what happens to these replaced machines? Do they get re-sold again as a new machine to new customers like myself?

This is unethical, especially when dealing with medical equipment.

The machines should be tested for noises at the factory before they are sold. This all wastes customers time.
I have heard it costs too much to send goods back to the manufacturer and their policy is to simply pass the problem onto someone else.
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#12
(07-08-2017, 05:37 AM)Collin Wrote: I bought one of these machines less than a week ago. Compared to my old machine (Resmed) it is very noisy. There is a harmonic droning  sound on breathing in and out. Probably faulty bearings.

I have  a question - the above people who took their machines back and got replacements - what happens to these replaced machines? Do they get re-sold again as a new machine to new customers like myself?

This is unethical, especially when dealing with medical equipment.

The machines should be tested for noises at the factory before they are sold. This all wastes customers time.
I have heard it costs too much to send goods back to the manufacturer and their policy is to simply pass the problem  onto someone else.

Hi Collin, 

I can't say for sure what happens to the "faulty" machines, but we kept on our supplier to get a replacement.  We also kept track of the serial numbers of the machines that we have had.  If its any consolation, it would appear, at least in our situation, that we are getting newer (better?) machines. (still don't know where the old ones go..) 

I agree that going back to the supplier is a waste of time but that's the only way to get your machine replaced. I don't know why the manufacturer has such poor quality control on their machines.  Maybe we (the consumers) should be contacting them directly and bypassing the provider as this problem seems to be more and more common (at least here on the forum)

Wishing you luck on getting a new and quiet machine! Smile

I'm not the "sleeper" but I am his messenger
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