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Defective Pillows for ResMed AirFit P10
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OpineCone Offline

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Posts: 46
Joined: Feb 2015

Machine: ResMed S9 Auto
Mask Type: Nasal pillows
Mask Make & Model: ResMed AirFit P10 Large
Humidifier: ResMed H5i
CPAP Pressure: 11 - 17
CPAP Software: ResScan SleepyHead

Other Comments: Mask straps spread widely to fit large head, worn under PureSom Ruby chinstrap for stability

Sex: Male
Location: Massachusetts USA

Post: #1
Defective Pillows for ResMed AirFit P10
One of the replacement pillows I received this week for my ResMed AirFit P10 has a defect serious enough that it is essentially unusable, although I did make it through one short night of use because I really needed to sleep. The second night I spent 30 minutes trying to get the right-side nostril to stop hissing at me and found that it only sealed if I pulled the pillow away from my nostril until it was barely touching. I gave up trying and had a good look at the pillows. The tip of the right-side pillow is not cut straight across but instead has a curved shape, so that the opening is wider than normal and the pillow is effectively shorter than normal.

If you receive a similar defective pillows unit you should be able to spot it right away if you know what to look for. See the photo of the offending pillow below - click on the photo to see an enlargement.

   

I am assuming that I will be able to obtain a replacement unit from my DME supplier.
(This post was last modified: 04-26-2015 12:03 AM by OpineCone.)
04-25-2015 11:58 PM
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trish6hundred Offline

Advisory Members

Posts: 6,449
Joined: May 2012

Machine: Resmed S9 AutoSet for Her
Mask Type: Full face mask
Mask Make & Model: Fisher & Paykel Simplus
Humidifier: H5i Heated Humidifier
CPAP Pressure: 10 - 7-20 Cm H2O
CPAP Software: Not using software

Other Comments: I started CPAP in 2008. Totally blind since birth.

Sex: Female
Location: Missouri, USA

Post: #2
RE: Defective Pillows for ResMed AirFit P10
Hi OpineCone,
WELCOME! to the forum.!
I would sure talk to the DME about a replacement pillow for your mask.
Hang in there for more responses to your post and much success to you with your CPAP therapy.

trish6hundred
04-26-2015 08:33 AM
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truetopath Offline

Preferred Members-2

Posts: 421
Joined: Feb 2015

Machine: PR system one 560p auto with a flex
Mask Type: Full face mask
Mask Make & Model: Resumed F10
Humidifier: PR system one
CPAP Pressure: 11
CPAP Software: SleepyHead

Other Comments:

Sex: Male
Location: Lake View, NY

Post: #3
RE: Defective Pillows for ResMed AirFit P10
I would definitely be looking for a replacement. Sometimes quality control can miss something. It's a bummer it happened to you.
04-26-2015 10:13 AM
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retired_guy Offline

Preferred Members-2

Posts: 2,744
Joined: Jan 2014

Machine: ResMed S9 Autoset
Mask Type: Nasal pillows
Mask Make & Model: Resmed Airfit P10
Humidifier: ResMed
CPAP Pressure: 10.6/14, EPR 3
CPAP Software: ResScan SleepyHead

Other Comments: Is it bedtime yet?

Sex: Male
Location: Beautiful, albeit very wet Oregon Coast

Post: #4
RE: Defective Pillows for ResMed AirFit P10
That would be a pillow designed for people with shorter right nostrils. Probably costs extra.
04-26-2015 11:13 AM
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Crimson Nape Offline

Monitors

Posts: 1,329
Joined: Oct 2014

Machine: ResMed S9 Autoset
Mask Type: Other
Mask Make & Model: P-10 / F&P Simplus / DreamWear
Humidifier: H5i w/Climateline
CPAP Pressure: 8 - EPR 3
CPAP Software: SleepyHead

Other Comments: CMS-50F & 50IW

Sex: Male
Location: Georgia

Post: #5
RE: Defective Pillows for ResMed AirFit P10
I've had a similar experience but it was caused by the inner pillow receding into the frame. All I had to do was remove the pillow unit from the lower and press the offending inner pillow back up into the outer one and this solved the problem. I hope your problem will as easy to correct.

Statistics prove that people who have more birthdays live longer.
04-26-2015 11:18 AM
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OpineCone Offline

Preferred Members

Posts: 46
Joined: Feb 2015

Machine: ResMed S9 Auto
Mask Type: Nasal pillows
Mask Make & Model: ResMed AirFit P10 Large
Humidifier: ResMed H5i
CPAP Pressure: 11 - 17
CPAP Software: ResScan SleepyHead

Other Comments: Mask straps spread widely to fit large head, worn under PureSom Ruby chinstrap for stability

Sex: Male
Location: Massachusetts USA

Post: #6
RE: Defective Pillows for ResMed AirFit P10
(04-26-2015 11:18 AM)sgearhart Wrote:  I've had a similar experience but it was caused by the inner pillow receding into the frame. All I had to do was remove the pillow unit from the lower and press the offending inner pillow back up into the outer one and this solved the problem. I hope your problem will as easy to correct.


Hi sgearhart,

Sorry if I did not make it clear that the tip of the pillow was cut incorrectly and ended up with a curved end instead of the desired flat tip. If I held the pillow in a vertical position and set my trained pet spider mite to walk around the tip, it would be walking uphill and then downhill, and up and down again, like a tiny roller-coaster, until it completed the full circle. The only way I can think of to correct the problem is to vary the tilt of the pillow as the spider mite walks around the edge so that it is always walking on a horizontal surface. Quite honestly, I think it will be easier to exchange the defective pillows unit. Too-funny

I have never actually seen an inner pillow get stuck in a depressed position but I have read about it. Whenever I have trouble getting a pillow to seal into a nostril I squeeze the sides of the outer pillow to make sure the inner pillow is not depressed. Then I have my wife squeeze me to make sure I am not depressed. Dancing
04-26-2015 12:00 PM
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