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Defective Pillows for ResMed AirFit P10
#1
One of the replacement pillows I received this week for my ResMed AirFit P10 has a defect serious enough that it is essentially unusable, although I did make it through one short night of use because I really needed to sleep. The second night I spent 30 minutes trying to get the right-side nostril to stop hissing at me and found that it only sealed if I pulled the pillow away from my nostril until it was barely touching. I gave up trying and had a good look at the pillows. The tip of the right-side pillow is not cut straight across but instead has a curved shape, so that the opening is wider than normal and the pillow is effectively shorter than normal.

If you receive a similar defective pillows unit you should be able to spot it right away if you know what to look for. See the photo of the offending pillow below - click on the photo to see an enlargement.

   

I am assuming that I will be able to obtain a replacement unit from my DME supplier.
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#2
Hi OpineCone,
WELCOME! to the forum.!
I would sure talk to the DME about a replacement pillow for your mask.
Hang in there for more responses to your post and much success to you with your CPAP therapy.
trish6hundred
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#3
I would definitely be looking for a replacement. Sometimes quality control can miss something. It's a bummer it happened to you.
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#4
That would be a pillow designed for people with shorter right nostrils. Probably costs extra.
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#5
I've had a similar experience but it was caused by the inner pillow receding into the frame. All I had to do was remove the pillow unit from the lower and press the offending inner pillow back up into the outer one and this solved the problem. I hope your problem will as easy to correct.
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#6
(04-26-2015, 11:18 AM)sgearhart Wrote: I've had a similar experience but it was caused by the inner pillow receding into the frame. All I had to do was remove the pillow unit from the lower and press the offending inner pillow back up into the outer one and this solved the problem. I hope your problem will as easy to correct.


Hi sgearhart,

Sorry if I did not make it clear that the tip of the pillow was cut incorrectly and ended up with a curved end instead of the desired flat tip. If I held the pillow in a vertical position and set my trained pet spider mite to walk around the tip, it would be walking uphill and then downhill, and up and down again, like a tiny roller-coaster, until it completed the full circle. The only way I can think of to correct the problem is to vary the tilt of the pillow as the spider mite walks around the edge so that it is always walking on a horizontal surface. Quite honestly, I think it will be easier to exchange the defective pillows unit. Too-funny

I have never actually seen an inner pillow get stuck in a depressed position but I have read about it. Whenever I have trouble getting a pillow to seal into a nostril I squeeze the sides of the outer pillow to make sure the inner pillow is not depressed. Then I have my wife squeeze me to make sure I am not depressed. Dancing
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