Hello Guest, Welcome to Apnea Board !
As a guest, you are limited to certain areas of the board and there are some features you can't use.
To post a message, you must create a free account using a valid email address.

or Create an Account


New Posts   Today's Posts

Do NOT trust your DME - my story
#1
Today was the start of my therapy so drove 35 miles to my new DME to get my new ResMed AirSence 10 AutoSet.

There were several new boxes piled on floor but he pulled one off a shelf that was in travel bag.  I checked the power cord and machine and it looked used.  I asked him 3 times if machine was new - he said yes.  I asked him if he checked clinical menu “about” for time and he pretended to not know what that was.

I needed a good mask fit so went through process testing under pressure with me ending up with ResMed P10 nasal pillow.

Went home plugged in the machine and went into clinical menu and bingo machine had 1,359 hours on it.  I immediately called and he said “it should have been new, must have been a mix up with machine in backroom, he will bring me a new one.”

Hell with that I drove back and traded after verifying I had a brand new machine.

It was no mistake - he lied and tried to give me a used machine with lots of hours on it.

Thanks to this forum and help on my first post that gave me the knowledge to be educated and not allow fraudulent DME cheat me & Medicare.

Thank you and warning to all new users.
Post Reply Post Reply
#2
Kudos to you!  Unfortunately the next newbie may not be as informed.   Sad  

If you see him again, patiently offer to teach him how to use the menu to check for hours of use,  Dielaughing
Post Reply Post Reply
#3
What a disgrace, and what a dirty business. I am so disenchanted with the practice of "sleep medicine" and the various parasites making a living off it, really has made me so cynical. From the so called sleep specialists who seem to be for the most part just inept doctors who've gone into a lucrative money making speciality where they simply issue prescriptions and see patients for all of 5 minutes. 

Then, the DMEs who verge on fraudulent business practices.

Sad state of affairs.  That's why I keep donating to this forum. Need to keep it alive and well, so that we can stay informed and not be conned.
Post Reply Post Reply


#4
(10-09-2017, 12:37 PM)CZOscar Wrote: Today was the start of my therapy so drove 35 miles to my new DME to get my new ResMed AirSence 10 AutoSet.

There were several new boxes piled on floor but he pulled one off a shelf that was in travel bag.  I checked the power cord and machine and it looked used.  I asked him 3 times if machine was new - he said yes.  I asked him if he checked clinical menu “about” for time and he pretended to not know what that was.

I needed a good mask fit so went through process testing under pressure with me ending up with ResMed P10 nasal pillow.

Went home plugged in the machine and went into clinical menu and bingo machine had 1,359 hours on it.  I immediately called and he said “it should have been new, must have been a mix up with machine in backroom, he will bring me a new one.”

Hell with that I drove back and traded after verifying I had a brand new machine.

It was no mistake - he lied and tried to give me a used machine with lots of hours on it.

Thanks to this forum and help on my first post that gave me the knowledge to be educated and not allow fraudulent DME cheat me & Medicare.

Thank you and warning to all new users.

That's exactly what happened to me last week. Almost verbatim. So sorry it had to happen to you, too. Sheesh.
Post Reply Post Reply
#5
Hi CZOscar,
Thank you for sharing your experience.
I'm sorry this happened to you.
It's great that you went back to the DME and got a new machine when you discovered what they had done, GOOD JOB.!
trish6hundred
Post Reply Post Reply
#6
It happened to me too.  I remember picking up my machine and they said it was new right out of the box.
I didn’t see a box.  Sad   But anyway,  I used the machine for 6 weeks before finding this forum.  That’s when I discovered how dishonest some DME’s can be.  

Out of curiousity, I looked at my machine hours and saw that that it had over 900 blower hours on it.  
Of course they had erased the previous user hours.  The machine/blower hours cannot be reset.

I called and told them what I found and that I would be in the next day for a new machine. 
They argued with me that it was new, so I explained that I knew the difference between user hours and machine hours.
Dead silence on the phone.  When I got there, they had the “new” machine ready.  I asked if I could see the machines/blower hours and the tech seemed to struggle with how to find it.  So I showed him.   Sad

It really is a shame that some, not all DME’s are dishonest.

Bottom line....ask to see the units blower hours before accepting it.

Oh, and never accept their word that they will check your insurance coverage for you....do it yourself!
OpalRose
Apnea Board Moderator
www.ApneaBoard.com

How to Organize and Post ScreenShots

http://sleep.tnet.com/resources/sleepyhead/shorganize
https://sleep.tnet.com/reference/tips/imgur

INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.




Post Reply Post Reply


#7
You should probably contact your local Better Business Bureau

https://www.bbb.org/
Post Reply Post Reply
#8
(10-09-2017, 07:42 PM)Hojo Wrote: You should probably contact your local Better Business Bureau

https://www.bbb.org/

I'm a believer that the BBB doesn't do much.  A better way is to leave a Google Review of the business.  More people will see it, and it's actually more likely to cause a change in business practice.  Also, don't hesitate to drop the name (not URL) here.
Post Reply Post Reply
#9
I’ve been mulling over how to respond in a public manner.  I gave him 3 times to correct/change the machine and had demonstrated I wasn’t totally ignorant but he blew it.  When I called and gave him the exact hours on the machine he immediately said it must have been a mix up (haha) and he would bring me a new one ASAP.  He knew.  The staff called me asking if everything was ok.

I did not react, no blame, no incriminations, they owe me.

But I don’t want anyone who isn’t a member here to get screwed.

I was thinking review instead of BBB.

The DME is National I think with two facilities in my area.

Thanks all.

DME is AeroCare.
Post Reply Post Reply


#10
(10-09-2017, 08:20 PM)CZOscar Wrote: I’ve been mulling over how to respond in a public manner.  I gave him 3 times to correct/change the machine and had demonstrated I wasn’t totally ignorant but he blew it.  When I called and gave him the exact hours on the machine he immediately said it must have been a mix up (haha) and he would bring me a new one ASAP.  He knew.  The staff called me asking if everything was ok.

I did not react, no blame, no incriminations, they owe me.

But I don’t want anyone who isn’t a member here to get screwed.

I was thinking review instead of BBB.

The DME is National I think with two facilities in my area.

Thanks all.

DME is AeroCare.
I reported my experience to the sleep study center (at a major teaching hospital). They got the word around to the staff.

I also thought of reporting the incident to Medicare since it's Medicare fraud.

The business is Keene Medical Products. It's regional in northern New England.
Post Reply Post Reply


Possibly Related Threads...
Thread Author Replies Views Last Post
Arrow Your Personal CPAP Success Story - Post Here SuperSleeper 833 244,872 10-11-2017, 03:01 PM
Last Post: NoDozer
  DME story nicholb 12 578 08-17-2017, 03:22 PM
Last Post: mogulman
  My story, NOTE, a VERY VERY long story BiLevel48 3 469 03-27-2017, 07:23 PM
Last Post: trish6hundred
Sad [CPAP] My Sleep Apnea Story and CPAP Issue ihatesleepapnea2017 8 537 03-17-2017, 07:14 PM
Last Post: trish6hundred
  My First Week Story Effers 16 1,134 03-01-2017, 09:19 PM
Last Post: Effers
  I'm new. Dying of exhaustion. Just got a machine - here's my story. michaelba72 13 1,524 08-29-2016, 11:28 PM
Last Post: michaelba72
Smile Newbie here and my story wullybully76 7 832 08-23-2016, 11:35 AM
Last Post: wullybully76

Forum Jump:

New Posts   Today's Posts




About Apnea Board

Apnea Board is an educational web site designed to empower Sleep Apnea patients.

For any more information, please use our contact form.