Hello Guest, Welcome to Apnea Board !
As a guest, you are limited to certain areas of the board and there are some features you can't use.
To post a message, you must create a free account using a valid email address.

or Create an Account


New Posts   Today's Posts

Dream Station SD Card data - copy error
#21
RE: Dream Station SD Card data - copy error
Oscar or even Windows 10 cannot read sany data from the SD card. It's there however,

Here's the model number of the Auto CPAP machine:
https://goldpt.com/cpap_data.html

Here's the latest comment - received today, from the Phillips Resperonics Customer Service:

""Thank you for contacting us.
 
The software needed to view your data as a patient would be either the DreamMapper smartphone app, or web browser application. The data stored on the SD card is specifically for medical professional use, such as your prescribing physician or respiratory therapist at the Homecare Provider’s office your device was setup with.
 
As this is a medical device that requires a prescription in order to utilize, some of the data is intended only for medical professional use. As such, the software program to read the SD card is only available to licensed medical professionals. We do apologize for any inconvenience this may cause. That said, you can utilize DreamMapper to monitor your sleep data and we would highly recommend looking into this. The DreamMapper application is also free on the respective app store for your mobile device.
 
 
Best Regards,
 
Philips PCMS Patient Interaction Team
Sleep and Respiratory Care
MTS"
Post Reply Post Reply






Donate to Apnea Board  
#22
RE: Dream Station SD Card data - copy error
Here's a photo of the model number of the Auto CPAP machine issued to me by CPAP supplier Optigen in March of 2020:

https://goldpt.com/cpap_data.html

Here's an email from the Philips Resperonics Customer Service team received today about my request to be able to copy data directly from the SD card:

""Thank you for contacting us.
 
The software needed to view your data as a patient would be either the DreamMapper smartphone app, or web browser application. The data stored on the SD card is specifically for medical professional use, such as your prescribing physician or respiratory therapist at the Homecare Provider’s office your device was setup with.
 
As this is a medical device that requires a prescription in order to utilize, some of the data is intended only for medical professional use. As such, the software program to read the SD card is only available to licensed medical professionals. We do apologize for any inconvenience this may cause. That said, you can utilize DreamMapper to monitor your sleep data and we would highly recommend looking into this. The DreamMapper application is also free on the respective app store for your mobile device.
 
 
Best Regards,
 
Philips PCMS Patient Interaction Team
Sleep and Respiratory Care
MTS"
Post Reply Post Reply
#23
RE: Dream Station SD Card data - copy error
When importing from Oscar, the message reads "Couldn't find any valid machine data".

You can view the folders using Windows, but you cannot copy them.
When trying to copy any of those folders you get a message which says:

"An unexpected error is keeping you from copying the folder. If you
continue to receive this error, you can use the error code to search for help
with this priblem.

Error 0x80004005: Unspecified error"

Here is a photo of the bottom sticker on this Auto CPAP issued to me in March, 2020 by Optigen CPAP supplier:

https://goldpt.com/cpap_data.html

Here's an email received today from the Philips Resperonics Customer Service team in response to my
request to be able to copy the CPAP data directly:

""Thank you for contacting us.
 
The software needed to view your data as a patient would be either the DreamMapper smartphone app, or web browser application. The data stored on the SD card is specifically for medical professional use, such as your prescribing physician or respiratory therapist at the Homecare Provider’s office your device was setup with.
 
As this is a medical device that requires a prescription in order to utilize, some of the data is intended only for medical professional use. As such, the software program to read the SD card is only available to licensed medical professionals. We do apologize for any inconvenience this may cause. That said, you can utilize DreamMapper to monitor your sleep data and we would highly recommend looking into this. The DreamMapper application is also free on the respective app store for your mobile device.
 
 
Best Regards,
 
Philips PCMS Patient Interaction Team
Sleep and Respiratory Care
MTS"
Post Reply Post Reply
#24
RE: Dream Station SD Card data - copy error
When importing from Oscar, the message reads "Couldn't find any valid machine data".

You can view the folders using Windows, but you cannot copy them.
When trying to copy any of those folders you get a message which says:

"An unexpected error is keeping you from copying the folder. If you
continue to receive this error, you can use the error code to search for help
with this priblem.

Error 0x80004005: Unspecified error"

Here is a photo of the bottom sticker on this Auto CPAP issued to me in March, 2020 by Optigen CPAP supplier:

https://goldpt.com/cpap_data.html

Here's an email received today from the Philips Resperonics Customer Service team in response to my
request to be able to copy the CPAP data directly:

""Thank you for contacting us.
 
The software needed to view your data as a patient would be either the DreamMapper smartphone app, or web browser application. The data stored on the SD card is specifically for medical professional use, such as your prescribing physician or respiratory therapist at the Homecare Provider’s office your device was setup with.
 
As this is a medical device that requires a prescription in order to utilize, some of the data is intended only for medical professional use. As such, the software program to read the SD card is only available to licensed medical professionals. We do apologize for any inconvenience this may cause. That said, you can utilize DreamMapper to monitor your sleep data and we would highly recommend looking into this. The DreamMapper application is also free on the respective app store for your mobile device.
 
 
Best Regards,
 
Philips PCMS Patient Interaction Team
Sleep and Respiratory Care
MTS"
Post Reply Post Reply






Donate to Apnea Board  
#25
RE: Dream Station SD Card data - copy error
What if you stick in a new, blank SD card, run the machine for a bit and let it generate some new data. See if you can get that to load into OSCAR?
Post Reply Post Reply
#26
RE: Dream Station SD Card data - copy error
When viewing in Windows Explorer, you might right-click and see what parameters are set in the Properties ⇾ Security section.
Crimson Nape
Apnea Board Moderator
www.ApneaBoard.com
___________________________________
Useful Links -or- When All Else Fails:
OSCAR Chart Organization
Attaching Images and Files on Apnea Board
Beginner's Guide to Sleepyhead and OSCAR
Apnea Helpful Tips

INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.
Post Reply Post Reply
#27
RE: Dream Station SD Card data - copy error
Yes, I did that too - I had to make the card "Share the Data", but it seems Philips Resperonics has some special method disallowing the reading of the data.
Post Reply Post Reply






Donate to Apnea Board  
#28
RE: Dream Station SD Card data - copy error
Are you able to clone the SD card?
Crimson Nape
Apnea Board Moderator
www.ApneaBoard.com
___________________________________
Useful Links -or- When All Else Fails:
OSCAR Chart Organization
Attaching Images and Files on Apnea Board
Beginner's Guide to Sleepyhead and OSCAR
Apnea Helpful Tips

INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.
Post Reply Post Reply
#29
RE: Dream Station SD Card data - copy error
All is well now. Whew!  Got a NEW SD card, formatted it FAT32 and, interestingly, the machine automatically downloaded all 8 months of existing data onto the new card, which Oscar was then able to promptly import! Nice!

All is well now. Whew!  Got a NEW SD card, formatted it FAT32 and, interestingly, the machine automatically downloaded all 8 months of existing data onto the new card, which Oscar was then able to promptly import! Nice!

All is well now. Whew!  Got a NEW SD card, formatted it FAT32 and, interestingly, the machine automatically downloaded all 8 months of existing data onto the new card, which Oscar was then able to promptly import! Nice!

All is well now. Whew!  Got a NEW SD card, formatted it FAT32 and, interestingly, the machine automatically downloaded all 8 months of existing data onto the new card, which Oscar was then able to promptly import! Nice!
Post Reply Post Reply
#30
RE: Dream Station SD Card data - copy error
Great, That is what we all were hoping for.

Sawinglogz, do we have data for this model? Do we want data from this model?
Fred Bonjour - Project Manager and Lead Tester for OSCAR - Open Source CPAP Analysis Reporter

Download OSCAR
New to Apnea? Helpful tips to ensure success
Soft Cervical Collar
Mask Primer
Dealing with a DME
Organize Charts
Optimizing Therapy
Post Reply Post Reply






Donate to Apnea Board  


Possibly Related Threads...
Thread Author Replies Views Last Post
  [CPAP] Help with Dreamstation error gowithgoodheart 6 2,426 11-25-2020, 12:31 AM
Last Post: maebdem
  [CPAP] Software for reading data on sd card billy.bates 14 33,601 11-19-2020, 06:40 PM
Last Post: cable_guy
  When asking for a sleep study copy greatunclebill 3 158 10-31-2020, 09:06 PM
Last Post: greatunclebill
Question [Equipment] SmartStart not starting and "Tube blocked" error fasantana 11 637 10-21-2020, 07:51 AM
Last Post: Sleeprider
  ResMed S9 SD Card "Invalid SD Card, erase card data?" MAPnea 40 42,749 09-14-2020, 04:46 PM
Last Post: Grammy25
  Professional Manual For Newest Dream Station birdieman 3 204 09-03-2020, 11:02 AM
Last Post: Crimson Nape
Sad [CPAP] Res Med S9 help! Error: Settings reset to default values, please contact service pr dexter020281 21 22,764 08-30-2020, 04:55 PM
Last Post: Sleeprider


New Posts   Today's Posts






About Apnea Board

Apnea Board is an educational web site designed to empower Sleep Apnea patients.