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Dreamstation 1 Repair NOT Replace Options
#1
Dreamstation 1 Repair NOT Replace Options
Recently I heard that Philips received FDA approval for the repair kit for the machines that are part of the foam-based recall.  I have a Dreamstation 1 that I purchased in February 2021 that is part of the recall and I would like to get it repaired and not replaced with a DS 2.  Does anyone know how to communicate this to Philips?  I actually have the DS Go and the DS1 which I specifically picked so that I could have consistent OSCAR support between the two machines. I have called the Philips recall phone number twice and my experience with person taking the call was not helpful.  They were nice enough, just completely unable to do anything at all.

Thanks!
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#2
RE: Dreamstation 1 Repair NOT Replace Options
My guess is that they will have the repair centres (and contractor repair centres) busy with replacing foams in all of the upper-tier units (hospitals, sleep study centres, etc) for a while.   Consumer level stuff is being swapped out with DS2s.
When they get low-hour DS1's like yours, they might refurb it and send it elsewhere.

If I was able to choose, I'd rather get a revised air chamber and a new blower so that I could DIY my own upgrade.
But there's no way they're going to "approve" end-users DIYing medical grade equipment.

In any case, I've become attached to my Resmed AS-10 loaner.. I think I plan on being a Resmed user from now on.
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