RE: Dreamstation Performance Check Error
To access Decode in Encore Pro 2 go to patient's page. Next to the patient name click on the image of the SD card with a white plus sign. Next click on Patient Reported information and than on performance check. you can enter up to 5 codes than hit enter and view reports.
RE: Dreamstation Performance Check Error
(09-17-2018, 04:59 PM)E.W. Wrote: I guess I could contact customer
service as my machine is now over 13 months old so it's not my DME's responsibility.
You may want to call them anyway. My DreamStation died (well, it got the white screen of death), and my DME said it was still within warranty (I'd had it for 18 months).
RE: Dreamstation Performance Check Error
I just have Encore Basic and use a smart card reader with it will it let me use a SD card?
RE: Dreamstation Performance Check Error
I may see if I can sweet talk my DME into handling it so I don't
have to deal with customer service.
RE: Dreamstation Performance Check Error
Thanks for everyone who posted on this thread. My Dreamstation GO is having all the same issues and my supplier is very difficult to get help from. I will contact Philips Respironics tomorrow to see if I can get better customer service.