Hello Guest, Welcome to Apnea Board !
As a guest, you are limited to certain areas of the board and there are some features you can't use.
To post a message, you must create a free account using a valid email address.

or Create an Account


New Posts   Today's Posts

Dreamstation turning off by itself??
#1
Dreamstation turning off by itself??
Second time this happened in a week and it's freaking me out. Philips Resperonics Dreamstation. Just over 3 years old. Last week I woke up in the middle of the night and the machine was off. I was groggy and didn't think to look for any error sign or anything. I pushed the button and it started up again. Tonight same thing happened.

I checked in the device settings and "Auto Off" is set to off. I ran the device test and it gives me an A, B, C, D, and E result thats a long list of digits. 

There was no power outage in the house. I have the unit plugged into a power strip. I ordered a UPS that will be here tommorow.

I called the provider and they want to charge me hundreds for a swap out unit since I am out of warranty.

Any ideas on how to fix this or am I just out the $$?
Post Reply Post Reply



Donate to Apnea Board  
#2
RE: Dreamstation turning off by itself??
It could just be the power strip (surge protector) has gone bad.  Also the cord (power brick) that connects the cpap may be bad.  

Even though you are out of warranty, your DME should have offered to try a new power supply (power brick) to see if that was the problem, before trying to sell you a new unit.
OpalRose
Apnea Board Administrator
www.ApneaBoard.com
Dreaming


https://www.sleepfiles.com/OSCAR
OSCAR Chart Organization
Using Attachments to Post ScreenShots.




INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE.  ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA.  INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.
Post Reply Post Reply
#3
RE: Dreamstation turning off by itself??
Couple of things come to mind (several happened to us) -

Do you have a cat? One of ours was notorious for walking on my wife's machine until we put a cover on it.

Have you tried running the CPAP without the power strip and plugging it directly into the wall? Also, have you tried unplugging all electrical plugs and reseating them? Don't laugh, you will be surprised how often I have done this with audio equipment and found that was the cause.

Are your running either SleepyHead or OSCAR? If so, have you downloaded the file and looked at where it drops off? You would be looking at when it drops to see if it dropped at about the same time on each occurrence. This may point to an overheat condition in the machine.

To see if it is a power drop or not, get a cheap digital clock WITHOUT a battery backup and plug it into the power strip. If there is a drop, then the clock will reset itself and flash. I have found from experience that cheap clocks will drop the time at the least power hiccup.

While you are past the 2 year warranty for the machine, if you are on Medicare then the machine is warranted for five years. We just went through this with my wife's Dreamstation. BTW, she is on her thrid one in 3 years - the first one would shut down after about 30 seconds. We could sit there and watch it.

Just some ideas.
Homer

Advisory Members serve as an "Advisory Committee" to help shape Apnea Board's rules & policies. Monitors are also Advisory Members, just with Extra Work assigned.

Membership in the Advisory Members group does not imply medical expertise or qualification for advising Sleep Apnea patients concerning their treatment.
Post Reply Post Reply
#4
RE: Dreamstation turning off by itself??
Do you have a cat? One of ours was notorious for walking on my wife's machine until we put a cover on it.

No pets

Quote:Have you tried running the CPAP without the power strip and plugging it directly into the wall? Also, have you tried unplugging all electrical plugs and reseating them? Don't laugh, you will be surprised how often I have done this with audio equipment and found that was the cause.

The first time it happened I unplugged everything, cleaned everything, and reseated everything. Still shut off after that. Nothing else in the power strip has had a "reset" including a desk clock

Quote:Are your running either SleepyHead or OSCAR?

Neither, I'll have to look into that

Quote:While you are past the 2 year warranty for the machine, if you are on Medicare then the machine is warranted for five years. We just went through this with my wife's Dreamstation. BTW, she is on her thrid one in 3 years - the first one would shut down after about 30 seconds. We could sit there and watch it.

No Medicare
Post Reply Post Reply



Donate to Apnea Board  
#5
RE: Dreamstation turning off by itself??
So I called my insurance company and they are going to cover a new machine, so I'm going to order that. With my coinsurance it should be around $100.
Post Reply Post Reply
#6
RE: Dreamstation turning off by itself??
(08-14-2019, 12:27 PM)SluggerBaloney Wrote: So I called my insurance company and they are going to cover a new machine, so I'm going to order that. With my coinsurance it should be around $100.

Perfect! Smile
OpalRose
Apnea Board Administrator
www.ApneaBoard.com
Dreaming


https://www.sleepfiles.com/OSCAR
OSCAR Chart Organization
Using Attachments to Post ScreenShots.




INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE.  ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA.  INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.
Post Reply Post Reply


Possibly Related Threads...
Thread Author Replies Views Last Post
  Dreamstation burned smell when turning back on after pee break middle of night Kryogen 5 834 08-14-2019, 03:24 PM
Last Post: Big Guy
  Turning on Oxygen Concentrator before CPAP? mogulman 7 934 08-02-2019, 08:48 PM
Last Post: Sleeprider
  Turning off Flex on Dreamstation Jimronbob 6 717 10-11-2018, 12:37 AM
Last Post: thibaulthib
  [Equipment] REMstarPlus M Series machine only turning on for about 10 seconds then shutting off BucketDip 4 507 07-05-2018, 06:34 PM
Last Post: Sleeprider
  ResMed A10 turning itself off, then back on. Rolando 5 604 09-21-2017, 07:38 PM
Last Post: OpalRose
  AirFit headgear loose due to tossing and turning hmucha 8 1,456 06-17-2017, 02:07 PM
Last Post: Hydrangea
  [CPAP] Tossing & Turning funyscribe 5 835 03-01-2017, 11:00 PM
Last Post: trish6hundred


New Posts   Today's Posts






About Apnea Board

Apnea Board is an educational web site designed to empower Sleep Apnea patients.