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Encore Pro 2.20.6.0 error reading SD card
#1
Encore Pro 2.20.6.0 error reading SD card
I am using Encore Pro 2.20.6.0 and have two Dreamstations at home.  Mine is an AutoCPAP and my spouse has an AutoBiPAP.  I have no trouble reading the SD card from the AutoCPAP machine, however the AutoBiPAP's card can't be read.  (SleepyHead can read both cards properly.)

I get an error message ("unable to read data because the card is corrupted").  I have tried formatting the card on my PC and putting the newly formatted card into the AutoBiPAP where it appears to be initializing properly.  When I try to download data into EncorePro, I get the error even though SleepyHead has no problem.   Examination of the file structures on the SD cards from both devices shows that they appear to be similar.

Any ideas as to what the "corruption" is would be appreciated.
Thanks!
    Stu
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#2
RE: Encore Pro 2.20.6.0 error reading SD card
Hi StuGoldberg - Welcome

Do you have separate profiles created for each user/machine?
Crimson Nape
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INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.
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#3
RE: Encore Pro 2.20.6.0 error reading SD card
yes, seperate profiles
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#4
RE: Encore Pro 2.20.6.0 error reading SD card
To rule out a corrupted profile, try adding a 3rd user profile and try SD card with the new user.
Crimson Nape
Apnea Board Moderator
www.ApneaBoard.com
___________________________________
Useful Links -or- When All Else Fails:
The Guide to Understanding OSCAR
OSCAR Chart Organization
Attaching Images and Files on Apnea Board
Apnea Helpful Tips

INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.
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#5
RE: Encore Pro 2.20.6.0 error reading SD card
Per your suggestion, I tried adding a new patient record then attempted to import the data into that record.  Unfortunately, I got the same error about a corrupted card.

Stu
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#6
RE: Encore Pro 2.20.6.0 error reading SD card
Good!, you've ruled out a corrupt user profile. Did Encore come with or do you have a hash value for the install file? If so, did you compare it to the install file? . . . My thought is to rule out a bad or incomplete install.
Crimson Nape
Apnea Board Moderator
www.ApneaBoard.com
___________________________________
Useful Links -or- When All Else Fails:
The Guide to Understanding OSCAR
OSCAR Chart Organization
Attaching Images and Files on Apnea Board
Apnea Helpful Tips

INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.
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#7
RE: Encore Pro 2.20.6.0 error reading SD card
I'm sure the install file is intact and valid.     For another reason, I had earlier uninstalled and successfully reinstalled the program and the SQL-server application which supports the database.
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