Hello Guest, Welcome to Apnea Board !
As a guest, you are limited to certain areas of the board and there are some features you can't use.
To post a message, you must create a free account using a valid email address.

or Create an Account


New Posts   Today's Posts

Encore Pro 2 Time Of Day Wrong on Reports
#1
Encore Pro 2 Time Of Day Wrong on Reports
Just installed Encore Pro 2, was able to generate detail reports. The only problem I have found so far is the TOD timeline on all the graphs is off by +4 hours. It shows I started therapy at 1:30am instead of 9:30pm. Same problem occurred on a report I got through my local Home Care Provider, except in that case the graphs were off by -2 hours, those said my therapy start time was 7:30pm instead of 9:30pm.

I can't find anywhere within the Encore Pro 2 program to fix this. It sounds like a "Time Zone" assignment error. 

The TOD on my Dell PC running Windows 10 is the correct time for my Melbourne, Florida EST zone.

Any suggestions would be appreciated.

Thanks,
Mark
Post Reply Post Reply



Donate to Apnea Board  
#2
RE: Encore Pro 2 Time Of Day Wrong on Reports
I am curious what others know about the real time clock (RTC) and how Encore interprets the RTC over the user accessible local time setting.  From my observations, it seems the terrific Oscar application generates reports based on the user accessible time setting.

The RTC is set by software called Service Center Tools Suite, which appears only accessible to service centers.
Post Reply Post Reply


Possibly Related Threads...
Thread Author Replies Views Last Post
  OSCAR Time Zone problems jmic 7 122 01-17-2020, 09:46 PM
Last Post: PaulaO2
  Oscar is dividing up the time period guiniviere 2 78 01-08-2020, 09:17 AM
Last Post: OpalRose
  [split] OSCAR & Compliance Reports KSMatthew 34 1,680 12-14-2019, 06:56 PM
Last Post: 70sSanO
  OSCAR new version time line Char1 1 163 12-13-2019, 11:48 PM
Last Post: bonjour
  Importing data from ResMed Airsense 10 Autoset into OSCAR shows the wrong date? sleepyjcx 4 247 10-20-2019, 09:14 PM
Last Post: Crimson Nape
  Resmed auto sense 10 session time reset kdav71 11 388 10-03-2019, 09:08 AM
Last Post: SarcasticDave94
  OSCAR - problem printing reports on Mac KSMatthew 7 345 09-11-2019, 02:53 PM
Last Post: GuyScharf


New Posts   Today's Posts






About Apnea Board

Apnea Board is an educational web site designed to empower Sleep Apnea patients.