Hello Guest, Welcome to Apnea Board !
As a guest, you are limited to certain areas of the board and there are some features you can't use.
To post a message, you must create a free account using a valid email address.

or Create an Account

New Posts   Today's Posts

EncoreBasic unable to download data from device
I am on a BiPAP Auto (System one series 60) model and using EncoreBasic v2.4.8.0. I was using it fine and was able to download all the data and view them in EncoreBasic with no issues.

One day my EncoreBasic just stopped being able to download the data. When I try to download the data it gives me the error "Unknown failure reading media - The card data is not valid and was not saved. Contact product support for assistance."

When I go to the Assign Card tab it says "The media belongs to current patient" but whenever I try to download it will still give me the card data is not valid error.

I have tried reinstalling EncoreBasic but I still get back the same error. I have also tried installing EncoreBasic on another computer and also got the same exact error.

I am also using Sleepyhead and it has no issues extracting the data and the data shown are up to date.

But I would really love to solve this issue so I can continue using EncoreBasic too. any help would be appreciated.

Thank you!
Post Reply Post Reply

Possibly Related Threads...
Thread Author Replies Views Last Post
  Unable to exit SleepyHead age237 10 284 03-31-2017, 03:54 PM
Last Post: Crimson Nape
Money Unable to make donation to Sleepyhead jsielke 1 200 03-22-2017, 10:49 AM
Last Post: SuperSleeper
  Unable to get EncorePro or Encorebasic jsielke 5 284 03-05-2017, 04:14 PM
Last Post: SuperSleeper
  Can not Download SD dtech99 2 275 02-18-2017, 08:33 PM
Last Post: dtech99
  resscan software download sdouros 7 998 01-30-2017, 08:14 PM
Last Post: Beej
Rainbow USB Download from Contec Oximeter to Mac JazG 2 327 01-27-2017, 05:44 PM
Last Post: Beej
  ENCOREBASIC ISSUE AVIGO 1 328 12-18-2016, 01:38 PM
Last Post: wnorm

Forum Jump:

New Posts   Today's Posts

About Apnea Board

Apnea Board is an educational web site designed to empower Sleep Apnea patients.

For any more information, please use our contact form.