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EncoreBasic unable to download data from device
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EncoreBasic unable to download data from device
I am on a BiPAP Auto (System one series 60) model and using EncoreBasic v2.4.8.0. I was using it fine and was able to download all the data and view them in EncoreBasic with no issues.

One day my EncoreBasic just stopped being able to download the data. When I try to download the data it gives me the error "Unknown failure reading media - The card data is not valid and was not saved. Contact product support for assistance."

When I go to the Assign Card tab it says "The media belongs to current patient" but whenever I try to download it will still give me the card data is not valid error.

I have tried reinstalling EncoreBasic but I still get back the same error. I have also tried installing EncoreBasic on another computer and also got the same exact error.

I am also using Sleepyhead and it has no issues extracting the data and the data shown are up to date.

But I would really love to solve this issue so I can continue using EncoreBasic too. any help would be appreciated.

Thank you!
05-09-2016 09:15 AM
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