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EncorePro 2.17.8, unable to save edits, pls help
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jbwife Offline

Members

Posts: 5
Joined: Jun 2016

Machine: PR System One RemStar 60 series Auto Cpap w/BT
Mask Type: Full face mask
Mask Make & Model: ComfortGel Blue w/headgear
Humidifier: System One 60 series heated humidifier with heated hose
CPAP Pressure: 7-20
CPAP Software: SleepyHead Other Software

Other Comments: wife of a OSA patient (he doesn't do forums or social media)

Sex: Undisclosed
Location: United States

Post: #1
EncorePro 2.17.8, unable to save edits, pls help
I recently installed EncorePro, whenever I try to edit info, (for example the time zone GMT) the *SAVE* button at the bottom is off screen.

Scrolling up and down does not help, Control+down does not make it smaller.

I tried lowering the resolution on my display, did not work.

Every time I try to edit, I get stuck there and have to control+alt+del to pull up task manager to end task, then log back into EncorePro, and it starts all over again.

I was unable to access snipping tool to screen print, it literally locks me on that screen until I end task.

Please how do I fix this so I can use this software?

And yes, I use SleepyHead, with all it's bugs and quirks *smile*
07-04-2016 08:39 PM
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AUDavidSydney Offline

Members

Posts: 8
Joined: Jun 2016

Machine: AU1161X
Mask Type: Nasal mask
Mask Make & Model: Phillips Comfort Gel
Humidifier: AU1161X
CPAP Pressure: IP 26 EP18
CPAP Software: EncorePro

Other Comments:

Sex: Male
Location: Australia

Post: #2
RE: EncorePro 2.17.8, unable to save edits, pls help
Hi,
Ive done some testing with the resolutions on the use of Encore Pro 2.
On my PC, I set the resolution to 1280 x 1024. the [SAVE] button was visible after clicking the [EDIT] button previously.

On another thought go into device manager and check what windows is using as your monitor, it maybe be a generic.
hope this helps.

   

AUDavidSydney
(This post was last modified: 09-19-2016 09:13 PM by AUDavidSydney.)
09-19-2016 08:52 PM
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