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EncorePro problem
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Triggerracing Offline

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Posts: 4
Joined: Sep 2016

Machine: PR Dreamstation Auto
Mask Type: Full face mask
Mask Make & Model: PR Amara View
Humidifier: PR Dreamstation Integrated
CPAP Pressure: 10
CPAP Software: Not using software

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Sex: Male
Location: Mississippi, USA

Post: #1
EncorePro problem
So I'm getting an error that SQL failed to download when installing EncorePro 2. You think I should try to later on tonight or early in the morning?
09-15-2016 01:48 PM
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SuperSleeper Offline

Administrators

Posts: 9,973
Joined: Feb 2012

Machine: PR System One REMstar Auto (DS560)
Mask Type: Nasal pillows
Mask Make & Model: ResMed Mirage Swift II
Humidifier: none
CPAP Pressure: 12.5 - 18.5 cmH20 (auto range)
CPAP Software: SleepyHead

Other Comments: Have diabetes Type II

Sex: Male
Location: Illinois, USA

Post: #2
RE: EncorePro problem
I sent this as a PM to you as well, but:

Could be a couple of things... either your EncorePro install file got corrupted during the download, or the SQL download site (which isn't on Apnea Board) is off-line or busy for some reason.

In either case, I would delete your installation file completely, re-download sometime between 11 pm and 7 am your local time, which will help ensure that web traffic is at a minimum. Then try the install again. Keep in mind that the installation may appear to "hang" for quite a while, but it does this normally and takes several minutes to install on some systems.

One thing you want to make sure of is to not have other programs open during the installation and don't do anything else on the web during the install, which might slow things down or cause time-outs. You might even want to disable your anti-virus software temporarily, then do the install, then re-enable your anti-virus software after the installation is complete. Also, make sure you're running the EncorePro installation file as an "Adminstrator" (go to Microsoft's website and search for "how to run programs as administrator").

that's just off the top of my head, so maybe others can provide other possible solutions.

SuperSleeper
Apnea Board Administrator
www.ApneaBoard.com


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09-16-2016 10:13 AM
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AUDavidSydney Offline

Members

Posts: 8
Joined: Jun 2016

Machine: AU1161X
Mask Type: Nasal mask
Mask Make & Model: Phillips Comfort Gel
Humidifier: AU1161X
CPAP Pressure: IP 26 EP18
CPAP Software: EncorePro

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Sex: Male
Location: Australia

Post: #3
RE: EncorePro problem
Good points SuperSleeper,

Might i also add, People may need to check with microsoft update for the people running windows, to check they have the latest versions of their software installed.

AUDavidSydney
09-19-2016 08:57 PM
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rkl122 Offline

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Posts: 74
Joined: Apr 2016

Machine: Philips Respironics System One 560P (Auto, Aflex, 60 Series)
Mask Type: Nasal pillows
Mask Make & Model: PR Dreamware Frame Med, Pillow MW
Humidifier: Remstar System One - Hose Unheated
CPAP Pressure: low 8.5, high 12.5, expting
CPAP Software: SleepyHead EncoreBasic

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Sex: Male
Location: NJ

Post: #4
RE: EncorePro problem
I never succeeded in installing EncorePro either (win 10x64). Encore basic installs easily. I read on another forum that the difference between Pro and Basic is the database. So if you're not tracking multiple users, there's no difference in data readout.

FWIW. -Ron

We are such stuff
As dreams are made on, and our little life
Is rounded with a sleep.
09-22-2016 09:05 AM
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