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[Equipment] Confusing Order Process
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foss Offline
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Posts: 203
Joined: Jun 2015

Machine: ResMed Autosense 10
Mask Type: Full face mask
Mask Make & Model: Respironics Amara View FFM
Humidifier: Resmed
CPAP Pressure: 9 - 13.4
CPAP Software: ResScan SleepyHead

Other Comments: Marine Chemist, Science Teacher & Counselor, Internet Server Admistrator

Sex: Male
Location: Under The Rainbow

Post: #1
Confusing Order Process
I just visited Supplier #10. I am interested in purchasing an F&P Simplus as an alternative to my Amara View which I like but isn't always as comfortable on some nights as the Simplus which I also tried for a month or so.

The Simplus is listed as $106 including optional headgear. I took that to mean the total price. However, when I went to check out, the bottom on the description indicated that I had chosen not to have the optional head gear which was $39. I understand that you cannot buy them "together" without a prescription but the price is advertised as $106 WITH the optional headgear which you can select at checkout. But, when you select it at checkout, the $39 is added.

Very confusing and a little deceptive. I would purchase the mask at $106 but $150 moves it into the "later" category.

I guess this old, blind guy is easy to confuse. Sad

Jeff

Sleep is worth the effort.
(This post was last modified: 09-05-2015 05:39 PM by foss.)
09-05-2015 05:38 PM
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kaiasgram Offline

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Posts: 241
Joined: Aug 2013

Machine: S9 VPAP Auto
Mask Type: Nasal pillows
Mask Make & Model: Aloha
Humidifier: H5i
CPAP Pressure: 8-10
CPAP Software: SleepyHead

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Sex: Female
Location: Northern California

Post: #2
RE: Confusing Order Process
Hi Jeff, Supplier #1 is currently selling the Simplus for $99. I believe that price includes the headgear too. Great sale price!
(This post was last modified: 09-05-2015 05:48 PM by kaiasgram.)
09-05-2015 05:48 PM
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zonk Offline

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Posts: 7,908
Joined: Feb 2012

Machine: A10 AutoSet
Mask Type: Nasal mask
Mask Make & Model: Activa LT
Humidifier: Integrated /ClimateLineAir
CPAP Pressure: 9/13
CPAP Software: ResScan

Other Comments: CPAP since Nov 2010

Sex: Male
Location: Australia

Post: #3
RE: Confusing Order Process
Maybe confusing but not deceptive, optional is not the same as included
I get stuff from them and find them to be reliable and good people to do business with
Simplus Full Face CPAP Mask with Headgear by Fisher & Paykel ... Your Price: $135.00
Simplus Full Face CPAP Mask with Optional Headgear by Fisher Paykel ... Your Price: $106.00
(This post was last modified: 09-07-2015 12:15 AM by zonk.)
09-05-2015 05:54 PM
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zonk Offline

Advisory Members

Posts: 7,908
Joined: Feb 2012

Machine: A10 AutoSet
Mask Type: Nasal mask
Mask Make & Model: Activa LT
Humidifier: Integrated /ClimateLineAir
CPAP Pressure: 9/13
CPAP Software: ResScan

Other Comments: CPAP since Nov 2010

Sex: Male
Location: Australia

Post: #4
RE: Confusing Order Process
(09-05-2015 05:48 PM)kaiasgram Wrote:  Hi Jeff, Supplier #1 is currently selling the Simplus for $99. I believe that price includes the headgear too. Great sale price!
Good find, include shipping too
Unfortunately, I cannot use them, they don't ship ResMed outside US
09-05-2015 06:11 PM
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kaiasgram Offline

Advisory Members

Posts: 241
Joined: Aug 2013

Machine: S9 VPAP Auto
Mask Type: Nasal pillows
Mask Make & Model: Aloha
Humidifier: H5i
CPAP Pressure: 8-10
CPAP Software: SleepyHead

Other Comments:

Sex: Female
Location: Northern California

Post: #5
RE: Confusing Order Process
(09-05-2015 06:11 PM)zonk Wrote:  
(09-05-2015 05:48 PM)kaiasgram Wrote:  Hi Jeff, Supplier #1 is currently selling the Simplus for $99. I believe that price includes the headgear too. Great sale price!
Good find, include shipping too
Unfortunately, I cannot use them, they don't ship ResMed outside US

That's too bad. I wonder if they ship to under the rainbow...Smile
09-05-2015 07:39 PM
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foss Offline
Wiki Editor
Advisory Members

Posts: 203
Joined: Jun 2015

Machine: ResMed Autosense 10
Mask Type: Full face mask
Mask Make & Model: Respironics Amara View FFM
Humidifier: Resmed
CPAP Pressure: 9 - 13.4
CPAP Software: ResScan SleepyHead

Other Comments: Marine Chemist, Science Teacher & Counselor, Internet Server Admistrator

Sex: Male
Location: Under The Rainbow

Post: #6
RE: Confusing Order Process
Hi Kaiasgram,

Thank you for the tip. I am going there now!

Zonk,

Quote from your post:

// Simplus Full Face CPAP Mask with Optional Headgear by Fisher Paykel ... Your Price: $106.00

I'm not Bill Clinton - "with" means WITH. Mask WITH Optional Headgear ... Your Price: $106.00

When I buy a car and the price says with optional floor mats, I expect the optional floor mats in the car. I have purchased from Supplier 10 several times. This is the first time I have encountered this issue. I won't be buying from them again.

Just my $39 worth....

Thanks, Jeff

Sleep is worth the effort.
09-06-2015 10:22 PM
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foss Offline
Wiki Editor
Advisory Members

Posts: 203
Joined: Jun 2015

Machine: ResMed Autosense 10
Mask Type: Full face mask
Mask Make & Model: Respironics Amara View FFM
Humidifier: Resmed
CPAP Pressure: 9 - 13.4
CPAP Software: ResScan SleepyHead

Other Comments: Marine Chemist, Science Teacher & Counselor, Internet Server Admistrator

Sex: Male
Location: Under The Rainbow

Post: #7
RE: Confusing Order Process
I am just back from Supplier #1. I placed an order for the Simplus FFM WITH headgear for a total of $99.00 including the headgear and free standard shipping.

I guess with Supplier #1 - With means with. Wink

Jeff

Sleep is worth the effort.
09-06-2015 10:39 PM
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kaiasgram Offline

Advisory Members

Posts: 241
Joined: Aug 2013

Machine: S9 VPAP Auto
Mask Type: Nasal pillows
Mask Make & Model: Aloha
Humidifier: H5i
CPAP Pressure: 8-10
CPAP Software: SleepyHead

Other Comments:

Sex: Female
Location: Northern California

Post: #8
RE: Confusing Order Process
(09-06-2015 10:39 PM)foss Wrote:  I am just back from Supplier #1. I placed an order for the Simplus FFM WITH headgear for a total of $99.00 including the headgear and free standard shipping.

I guess with Supplier #1 - With means with. Wink

Jeff

Yay! So they do ship to under the rainbow.Smile
09-06-2015 11:38 PM
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zonk Offline

Advisory Members

Posts: 7,908
Joined: Feb 2012

Machine: A10 AutoSet
Mask Type: Nasal mask
Mask Make & Model: Activa LT
Humidifier: Integrated /ClimateLineAir
CPAP Pressure: 9/13
CPAP Software: ResScan

Other Comments: CPAP since Nov 2010

Sex: Male
Location: Australia

Post: #9
RE: Confusing Order Process
(09-06-2015 10:22 PM)foss Wrote:  When I buy a car and the price says with optional floor mats, I expect the optional floor mats in the car.
You're right, I've been wrong on this occasion
Apology-2
09-07-2015 12:18 AM
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foss Offline
Wiki Editor
Advisory Members

Posts: 203
Joined: Jun 2015

Machine: ResMed Autosense 10
Mask Type: Full face mask
Mask Make & Model: Respironics Amara View FFM
Humidifier: Resmed
CPAP Pressure: 9 - 13.4
CPAP Software: ResScan SleepyHead

Other Comments: Marine Chemist, Science Teacher & Counselor, Internet Server Admistrator

Sex: Male
Location: Under The Rainbow

Post: #10
RE: Confusing Order Process
Zonk,

Please, no need to be sorry! Different perspective and understanding.

Thanks, Jeff

Sleep is worth the effort.
09-07-2015 11:27 AM
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