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[Equipment] DME GAVE ME APAP THAT HAD BEEN HEAVILY USED?
#11
RE: DME GAVE ME APAP THAT HAD BEEN HEAVILY USED?
Keep us updated. We don't like rip-off artist DME's.

Which one was this one BTW?
Dave

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INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEBSITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.
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#12
RE: DME GAVE ME APAP THAT HAD BEEN HEAVILY USED?
I am hesitant to name them at this point. I want to see what they have to say about it and how they resolve it before I attack. I would be glad to let you know in a private message. I live in Little Rock, AR so I assume they are just a local provider.  When I was diagnosed the nurse gave me a list of 4 and I picked one at random because it was close to home.
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#13
RE: DME GAVE ME APAP THAT HAD BEEN HEAVILY USED?
Ok copy.

If they attempt to burn you further then go ahead and shout them out. If it gets that far, consider it a public service announcement to avoid XYZ in Someplace USA.

BTW consider researching your other DME candidates, you may be visiting them soon.
Dave

OSCAR
Standard OSCAR Chart Order
Mask Primer
Dealing With A DME
Soft Cervical Collar Wiki
INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEBSITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.
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#14
RE: DME GAVE ME APAP THAT HAD BEEN HEAVILY USED?
LOL, good advice.  I was just now researching the company. Seems that they are a part of TS Acquisitions, Inc. Does that ring a bell?
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#15
RE: DME GAVE ME APAP THAT HAD BEEN HEAVILY USED?
Not to me, but it might for someone. Oh, once action starts with this DME, don't let off the gas pedal. You will likely need to be pretty proactive, calling them to check on progress and such like. They tend to forget and fall asleep frequently when given tasks to do anything except run the card machine to bill you.
Dave

OSCAR
Standard OSCAR Chart Order
Mask Primer
Dealing With A DME
Soft Cervical Collar Wiki
INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEBSITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.
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#16
RE: DME GAVE ME APAP THAT HAD BEEN HEAVILY USED?
Will do.
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#17
RE: DME GAVE ME APAP THAT HAD BEEN HEAVILY USED?
Another aspect to selecting a DME under Medicare, is to determine their status as a provider. You can search for providers here https://www.medicare.gov/medical-equipment-suppliers/

There are providers that accept Medicare, participating providers and participating providers that accept assignment.  Do you know your DME is a participating provider that accepts assignment?  You should always check to make sure. Participating providers have signed an agreement to accept assignment for all Medicare-covered services.  Many companies are deceptive about their actual participation with Medicare. You need to ask specifically if they are a "participating provider that accepts assignment". If your doctor, provider, or supplier accepts assignment, your out-of-pocket costs may be less. They agree to charge you only the Medicare deductible and coinsurance amount and usually wait for Medicare to pay its share before asking you to pay your share. They have to submit your claim directly to Medicare and can't charge you for submitting the claim.  You don't have to sign a private contract. You can always go to another provider who gives services through Medicare. If you are asked to sign a private contract with your doctor or other provider, find a different provider.
Sleeprider
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INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.
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#18
RE: DME GAVE ME APAP THAT HAD BEEN HEAVILY USED?
When I got the runaround regarding equipment replacement (mask, etc.) from the RT at my DME  (over the phone due to distance from my home plus Covid), I asked for her name and politely requested to speak with her supervisor.  

The supervisor promptly called me back and after I explained what I had been told by the RT, he was all over himself apologizing, said I was definitely entitled to what I was requesting, and that our conversation convinced him his employees needed additional "customer service" training.   Happy Eyes

My point, agreeing with other posts above:  always go up the chain with the DME when your gut tells you you're being fed a bunch of BS.  And switch DME's if necessary.
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#19
RE: DME GAVE ME APAP THAT HAD BEEN HEAVILY USED?
I just checked seven suppliers close to me, not a one accepts assignment. Hopefully my secondary insurance will cover it.
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#20
RE: DME GAVE ME APAP THAT HAD BEEN HEAVILY USED?
Thanks Plakky.  That is my next step.  I worked in hospitals for 45 years, but had no dealings with these companies. i had no clue it was as bad as this.

Sleeprider, now that you mention billing it dawned on me that the DME provider never asked for my Medicare or BlueCross information. Do they not bill until the trial period is over? I just called them, but they are closed for the day.
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