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[Equipment] DME gave me an AirSense 10 Autoset with 299 hours on it
#31
RE: DME gave me an AirSense 10 Autoset with 299 hours on it
Solved the credit issue with various offices (labs, doctors, etc..) and just say I don't have one to give them. Either that or tell them the only card I have is one they don't take.

Homer
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#32
RE: DME gave me an AirSense 10 Autoset with 299 hours on it
I've had mine for a week and it has 251 run hours. I got mine through Apria and I've heard they are a pain to talk to. My insurance sent me something saying they are only covering 3 months, but Apria said my insurance covers till the end of the year because I've met my deductible. I'm really confused. After the end of the year Ill have 4 months where I pay $50. Not sure if I want to complain or not, I'm stressed enough as it is.
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#33
RE: DME gave me an AirSense 10 Autoset with 299 hours on it
(06-25-2018, 07:15 PM)Homerec130 Wrote: Solved the credit issue with various offices (labs, doctors, etc..) and just say I don't have one to give them. Either that or tell them the only card I have is one they don't take.

Homer

...and, another bill in the mail from them yesterday. Will start with a polite phone call,  and explain that "100% covered" means I don't owe them a damn penny.  Will try to be nice.  To start. Them the gloves will be coming off...because they have already been called for the $212 they tried to charge me.  I guess they are hoping I am stupid or clueless or a sheep.  Argh! Love my CPAP, and hate my DME.
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#34
RE: DME gave me an AirSense 10 Autoset with 299 hours on it
(06-25-2018, 03:03 AM)PerChancetoDream Wrote: My DME tried to collect a $212 "copayment" on a Resmed Airsense 10, that was covered 100% by my insurance; if I didn't give them a credit card, the RT was going to take my toys and leave, and it could have been another3 weeks to get anyone back.

Lucky for me, the RT wrote down my credit card numbers with a mistake and they didn't go thru.

When I called my health insurance company the next day, they called the DME for me and told them it was 100% covered (with trial period, etc) & then the DME sent me an $11 statement, because apparently they never give up.  I threw it out and am waiting to see if they try to get that fraudulent $11 from me again.

DME= slimey people to me so far

IMO best practice is refuse to supply CC info. If they won't proceed without, go elsewhere.

PS hope you get the DME harassment team off your case ASAP. Coffee
Dave

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#35
RE: DME gave me an AirSense 10 Autoset with 299 hours on it
(06-26-2018, 09:27 AM)PerChancetoDream Wrote:
(06-25-2018, 07:15 PM)Homerec130 Wrote: Solved the credit issue with various offices (labs, doctors, etc..) and just say I don't have one to give them. Either that or tell them the only card I have is one they don't take.

Homer

...and, another bill in the mail from them yesterday. Will start with a polite phone call,  and explain that "100% covered" means I don't owe them a damn penny.  Will try to be nice.  To start. Them the gloves will be coming off...because they have already been called for the $212 they tried to charge me.  I guess they are hoping I am stupid or clueless or a sheep.  Argh! Love my CPAP, and hate my DME.

How did this turn out? Did they finally take "no" for an answer?
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#36
RE: DME gave me an AirSense 10 Autoset with 299 hours on it
(07-01-2018, 06:38 PM)ewokempire Wrote:
(06-26-2018, 09:27 AM)PerChancetoDream Wrote:
(06-25-2018, 07:15 PM)Homerec130 Wrote: Solved the credit issue with various offices (labs, doctors, etc..) and just say I don't have one to give them. Either that or tell them the only card I have is one they don't take.

Homer

...and, another bill in the mail from them yesterday. Will start with a polite phone call,  and explain that "100% covered" means I don't owe them a damn penny.  Will try to be nice.  To start. Them the gloves will be coming off...because they have already been called for the $212 they tried to charge me.  I guess they are hoping I am stupid or clueless or a sheep.  Argh! Love my CPAP, and hate my DME.

How did this turn out? Did they finally take "no" for an answer?

Thanks for asking!

The funniest thing. When I called to ask about this, saying everything is 100% covered through them by my insurance, it all turned out to be a "courtesy bill" to let me know where my insurance was at in the process of reimbursing them, and the part that said, "$54 due in full now" was like a secret OSA DME handshake where they REALLY meant I owed nothing.  We both had a good laugh about that!  Oh-jeez

DME humor...so funny I didn't understand I was supposed to laugh.
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