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[Equipment] Diffculty with Resmed myAir web site
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PL2008 Offline

New Members

Posts: 1
Joined: Feb 2015

Machine: ResMed AirSense 10 Autoset with humidification
Mask Type: Nasal pillows
Mask Make & Model: ResMed AirFit P10
Humidifier: ResMed
CPAP Pressure: 8-12
CPAP Software: Not using software

Other Comments:

Sex: Male
Location: Minnesota

Post: #1
Diffculty with Resmed myAir web site
Hello;
I am new to the forum and a few months ago was ordered a Resmed AirSense 10 AutoSet machine with nasal pillows. I also successfully signed up on the myAir web site however the site is not recieving nightly data from my machine. I have been back to the sleep clinic twice and both times they were able to upload data and verified the machine is working properly. I have full signal on the machine indicator while located next to my bed and have no cellphone signal issues in my location. I leave the machine on all the time but for some reason the machine and web site are not communicating. I verified the machine documentation was entered correctly when I signed up for myAir and I have emailed them several times and all I get is an automated response. I finally requested a phone conversation but this has yet to happen. Has anyone had this issue? The myAir website seems pretty simplistic and I suspect its not a very good site but that's only my opinion. Any thoughts or recommendations would be greatly appreciated!
03-11-2015 12:41 PM
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trailrider Offline

Preferred Members-2

Posts: 304
Joined: Feb 2015

Machine: A10 Autoset for Her
Mask Type: Nasal mask
Mask Make & Model: Eson or P10
Humidifier: autoset
CPAP Pressure: 6-12 DME, 7-13 me
CPAP Software: SleepyHead

Other Comments: engineer. EPR at 3, unheated hose, humidity at 2. Routine hose entanglement.

Sex: Female
Location: Ontario

Post: #2
RE: Diffculty with Resmed myAir web site
Check that airplane mode is "off"? If airplane mode is on, the modem is disabled. I've been getting daily feedback no problem, although it may take longer than "1 hour" after wakeup.
03-11-2015 02:47 PM
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Mr. Van Winkle Offline

Advisory Members

Posts: 256
Joined: Nov 2014

Machine: Resmed Airsense 10 Autoset
Mask Type: Nasal mask
Mask Make & Model: F&P Eson
Humidifier: Airsense
CPAP Pressure: 9 -15
CPAP Software: ResScan SleepyHead Other Software

Other Comments:

Sex: Male
Location: Minnesota

Post: #3
RE: Diffculty with Resmed myAir web site
I agree with Trailrider , make sure your not on airplane mode, are you getting the data not available memo?, I'm also up in your neck of the woods, I have not had any issues even when my signal isn't full.
Your correct there is not a lot of useful data for you to look at other than your AHI for the night. I suggest you down load Sleepyhead of ResScan if you want to see your data, Just remember to lock your SD card before you put it in your computer card reader, and unlock it when you return it to your machine.
Good Luck!
Sleep-well
(This post was last modified: 03-11-2015 08:23 PM by Mr. Van Winkle.)
03-11-2015 03:25 PM
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trish6hundred Offline

Advisory Members

Posts: 6,424
Joined: May 2012

Machine: Resmed S9 AutoSet for Her
Mask Type: Full face mask
Mask Make & Model: Fisher & Paykel Simplus
Humidifier: H5i Heated Humidifier
CPAP Pressure: 10 - 7-20 Cm H2O
CPAP Software: Not using software

Other Comments: I started CPAP in 2008. Totally blind since birth.

Sex: Female
Location: Missouri, USA

Post: #4
RE: Diffculty with Resmed myAir web site
Hi PL2008,
WELCOME! to the forum.!
Hang in there for more responses to your post and much success to you with your CPAP therapy.

trish6hundred
03-11-2015 06:37 PM
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