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[Equipment] Error message
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Smokie0903 Offline

New Members

Posts: 1
Joined: Nov 2014

Machine: Puritan Bennett Goodknight 420SP
Mask Type: Full face mask
Mask Make & Model: Resmed Quatro
Humidifier: Unsure
CPAP Pressure: Unsure
CPAP Software: Not using software

Other Comments:

Sex: Male
Location:

Post: #1
Error message
Hello everyone. I'm new to this and I'm not really sure what I'm doing. I have the Puritan Bennett Goodknight 420sp and it's giving me an error message saying that there's a leak. I spoke to a medical supply store and they told me that it could only be 1 of 2 things. The mask or the hose. So I bought both and was excited to finally sleep again. That was until I turned it on and it gave me the same code. Is there a way I can clear the code?
11-16-2014 12:43 AM
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vsheline Offline

Advisory Members

Posts: 1,907
Joined: Jul 2012

Machine: S9 VPAP Adapt (USA Model# 36007, not better 36037 or 36067)
Mask Type: Full face mask
Mask Make & Model: F10 or SimPlus w/ 2Liners. MirageQuatro & Gecko gel pad
Humidifier: H5i
CPAP Pressure: 15 EPAP, PS 5-10
CPAP Software: ResScan

Other Comments: Marfan Syndrome, chronic bradycardia, occasional Cheyne-Stokes Respiration

Sex: Male
Location: California, USA

Post: #2
RE: Error message
(11-16-2014 12:43 AM)Smokie0903 Wrote:  Hello everyone. I'm new to this and I'm not really sure what I'm doing. I have the Puritan Bennett Goodknight 420sp and it's giving me an error message saying that there's a leak. I spoke to a medical supply store and they told me that it could only be 1 of 2 things. The mask or the hose. So I bought both and was excited to finally sleep again. That was until I turned it on and it gave me the same code. Is there a way I can clear the code?

Hi Smokie0903, welcome to the forum!

I don't know anything about the PB models. But here is a link to the thread which has instructions for requesting by email the Puritan Bennett clinician set-up manuals which are available. If the one for your model is not available then I would suggest you request the manual for whichever model looks closest to yours.
http://www.apneaboard.com/adjust-cpap-pr...tup-manual

If you don't find anything in the Clinician Set-up Manual explaining what the error codes mean, maybe poking around in the Clinician Menu on the machine might uncover some option to clear alarms. From that same page linked above, these are the instructions on how to enter the Clinician Set-up mode:

Puritan Bennett GoodKnight 420 Series: Make sure the CPAP machine is plugged in, then find the secret button beneath the "Go" in the word GoodKnight which appears just above the LCD screen. Press the secret button and the Information Access button simultaneously for 2 or 3 seconds. The CPAP machine will now be in the provider setup mode. Press the Information Access button to cycle through the list of adjustable settings, and use the arrow buttons to make adjustments.

Take care, and good hunting!

Membership in the Advisory Member group should not be understood as in any way implying medical expertise or qualification for advising Sleep Apnea patients concerning their treatment. The Advisory Member group provides advice and suggestions to Apnea Board administrators and staff on matters concerning Apnea Board operation and administrative policies - not on matters concerning treatment for Sleep Apnea. I think it is now too late to change the name of the group but I think Voting Member group would perhaps have been a more descriptive name for the group.
(This post was last modified: 11-16-2014 01:04 AM by vsheline.)
11-16-2014 12:58 AM
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PaulaO2 Offline
Wiki Editor
Moderators

Posts: 8,065
Joined: Feb 2012

Machine: S9 Autoset
Mask Type: Full face mask
Mask Make & Model: F&P Simplus
Humidifier: H5i
CPAP Pressure: 14-20
CPAP Software: SleepyHead

Other Comments: Ehlers-Danlos Syndrome, Hypermobility Type; chronic sarcasm

Sex: Undisclosed
Location: western NC, USA

Post: #3
RE: Error message
If all else fails, unplug machine from the wall outlet, wait at least 30 seconds, and plug back in. Perhaps that will clear it.

PaulaO2
Apnea Board Moderator
www.ApneaBoard.com


Breathe deeply and count to zen.

INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.
11-16-2014 01:38 AM
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PaytonA Offline
Wiki Editor
Monitors

Posts: 3,005
Joined: Dec 2013

Machine: ResMed S9 VPAP Auto
Mask Type: Full face mask
Mask Make & Model: Resmed Mirage Quattro
Humidifier: H5i(distilled-top up)
CPAP Pressure: VAuto MinE14.0 MaxI 20.6 PS4.0
CPAP Software: ResScan SleepyHead

Other Comments:

Sex: Male
Location: Orange County,California

Post: #4
RE: Error message
Just to make sure, I would make it longer than 30 seconds.
11-16-2014 11:44 AM
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trish6hundred Offline

Advisory Members

Posts: 6,430
Joined: May 2012

Machine: Resmed S9 AutoSet for Her
Mask Type: Full face mask
Mask Make & Model: Fisher & Paykel Simplus
Humidifier: H5i Heated Humidifier
CPAP Pressure: 10 - 7-20 Cm H2O
CPAP Software: Not using software

Other Comments: I started CPAP in 2008. Totally blind since birth.

Sex: Female
Location: Missouri, USA

Post: #5
RE: Error message
Hi Smokie0903,
WELCOME! to the forum.!
I hope you are able to get your machine straightened out so you can get a "GoodNight," sleep again.
Hang in there for more responses to your post and much success to you.!

trish6hundred
11-16-2014 01:40 PM
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