First issue is that the "My Info" section on the device itself displays nothing but zero values, even after 12PM GMT and 12PM in my local time zone (and past 12pm on the device itself).
All values such as AHI, Therapy Hours, Mask Fit are integer zero (0) or decimal zero (0.0).
The "Compliance" widget under "My Provider" just has dashes next to "Start day", "Days > 4" and says Check Code "00"
However, the "Phone-In" widget indicates 8.4 therapy hours, yet says "Days > 4" as "0" even though those 8.4 hours were within the same 24 hour period.
Also, the device HAS recorded data to the memory card, because when I import it into SleepyHead, it indicates, accurately, that I had slept twice for 4 hours each, and indicates a non-zero AHI value and non-zero values for most everything else with what appears to be accurate data. As well as graph data. So the DreamStation is clearly having no issue recording data to the memory card.
Second issue is manual upload always fails:
"My Provider" then "Upload / Send/Receive"
About 10 seconds after pressing that it always says:
3-0: Call Product Support"
I verified that the modem is securely connected, and the CPAP sees it as active as it indicates 2 out of 5 signal bars.
I realize that data is sent automatically, but I wanted to make sure it is sending the data for compliance reasons and if the manual upload button is failing to upload that worries mm.
I've read through the Provider/Clinician manual and user manuals and have researched both issues to no avail so I'm hoping someone else who has experience with this device can shed some light on whether those two things are normal behavior or not.