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[Equipment] Help. ResMed 10 Elite did not save my data last night
#1
Ohmy 
So, I've had the machine 5 nights now, and every night up until last night I had no problem with the machine saving my data. I've even popped the SD card out before to look at it with SleepyHead and still no problem. For some reason, last night, it didn't save my data. Which sucks because my gf was woken up by the sound so I think I may have had my mouth open at some point, but now I won't know for sure Sad

I can say that;

-The SD card is not locked
-The SD card was pushed in all the was
-The card still has the previous nights data
-The machine has sufficient reception bars for data transmission

Any thoughts?
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#2
I logged into my myAir account to see my quick (Simple Data) and it tells me System Maintenance , I have not checked the SD card but I don't know if that would have anything to do with it?

Mr. Van Winkle
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#3
(12-17-2014, 04:35 PM)Mr. Van Winkle Wrote: I logged into my myAir account to see my quick (Simple Data) and it tells me System Maintenance , I have not checked the SD card but I don't know if that would have anything to do with it?

Mr. Van Winkle


It wasn't in maintenance earlier, but I noticed that it did go down. I'm hoping that will fix it, but I don't think it explains why the data isn't on the card Sad
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#4
Exit the program, then reopen it. See if it is there.

Make sure you put the card in the same slot (if you have more than one) or that you plugged the USB reader into the same USB port (if that is what you have). If you move it, it will/may get a new drive name.

PaulaO2
Apnea Board Moderator
www.ApneaBoard.com


Breathe deeply and count to zen.

INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.




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#5
(12-17-2014, 05:25 PM)PaulaO2 Wrote: Exit the program, then reopen it. See if it is there.

Make sure you put the card in the same slot (if you have more than one) or that you plugged the USB reader into the same USB port (if that is what you have). If you move it, it will/may get a new drive name.

Thanks for the suggestion, and no luck reopening the program.

It saves to one of those SD data chip cards, the flat kind, and my machine and computer only have one possible slot for it. My computer was able to find the data card and read the previous 4 days, but found nothing for today. Same with my online resmed account Sad
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#6
Dang. There is a chance it will be there tomorrow. Every once in a while, it (either the machine or SH) hiccups like that.

PaulaO2
Apnea Board Moderator
www.ApneaBoard.com


Breathe deeply and count to zen.

INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.




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#7
(12-17-2014, 07:26 PM)PaulaO2 Wrote: Dang. There is a chance it will be there tomorrow. Every once in a while, it (either the machine or SH) hiccups like that.

I hope so. Especially since last night was my best night (as far as actually sleeping) since I got the machine :p. Hopefully it won't screw up again.
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#8
(12-17-2014, 03:28 PM)Amie87 Wrote: So, I've had the machine 5 nights now, and every night up until last night I had no problem with the machine saving my data. I've even popped the SD card out before to look at it with SleepyHead and still no problem.
. . .
Any thoughts?

Hi Amie,
I have an S9, predecessor to the model line of yours. When these machines do something unexpected, it has often been useful to do a "cold shutdown" before using them again. That is, shutdown the machine with the power button, disconnect the power brick, and disconnect the power brick from the outlet. Then wait awhile before powering it all up again.

Remember, it is a computer, albeit a fairly specialized one, so treat it like a computer, and do a reboot.

Good luck, and let us know how it goes.
A.Becker
PAPing in NE Ohio, with a pack of Cairn terriers
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#9
MY DATA SHOWED UP! YAY Dancing

Well, at least on the myair website. Now to check the data card.
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#10
SleepyHead found my data!!!!!

It turns out that my computer couldn't actually recognize the SD card for whatever reason, and since I'm new to SleepyHead, I thought it had imported data but had nothing for last night. That, and the actually online 'MyAir' program from ResMed was also not able to find my data (but it later went down for maintenance which is probably why) Anywho, with both of those occurring at the same time, I just assumed it didn't save my data.


Now off to inspect.
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