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[Equipment] Help. ResMed 10 Elite did not save my data last night
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Amie87 Offline

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Posts: 70
Joined: Dec 2014

Machine: ResMed AirSense 10 Elite
Mask Type: Nasal mask
Mask Make & Model: F&P Esson
Humidifier: Built In
CPAP Pressure: 7
CPAP Software: Other Software

Other Comments:

Sex: Female
Location: Canada, Ontario

Post: #1
Ohmy Help. ResMed 10 Elite did not save my data last night
So, I've had the machine 5 nights now, and every night up until last night I had no problem with the machine saving my data. I've even popped the SD card out before to look at it with SleepyHead and still no problem. For some reason, last night, it didn't save my data. Which sucks because my gf was woken up by the sound so I think I may have had my mouth open at some point, but now I won't know for sure Sad

I can say that;

-The SD card is not locked
-The SD card was pushed in all the was
-The card still has the previous nights data
-The machine has sufficient reception bars for data transmission

Any thoughts?
12-17-2014 03:28 PM
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Mr. Van Winkle Online

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Posts: 258
Joined: Nov 2014

Machine: Resmed Airsense 10 Autoset
Mask Type: Nasal mask
Mask Make & Model: F&P Eson
Humidifier: Airsense
CPAP Pressure: 9 -15
CPAP Software: ResScan SleepyHead Other Software

Other Comments:

Sex: Male
Location: Minnesota

Post: #2
RE: Help. ResMed 10 Elite did not save my data last night
I logged into my myAir account to see my quick (Simple Data) and it tells me System Maintenance , I have not checked the SD card but I don't know if that would have anything to do with it?

Mr. Van Winkle
12-17-2014 04:35 PM
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Amie87 Offline

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Posts: 70
Joined: Dec 2014

Machine: ResMed AirSense 10 Elite
Mask Type: Nasal mask
Mask Make & Model: F&P Esson
Humidifier: Built In
CPAP Pressure: 7
CPAP Software: Other Software

Other Comments:

Sex: Female
Location: Canada, Ontario

Post: #3
RE: Help. ResMed 10 Elite did not save my data last night
(12-17-2014 04:35 PM)Mr. Van Winkle Wrote:  I logged into my myAir account to see my quick (Simple Data) and it tells me System Maintenance , I have not checked the SD card but I don't know if that would have anything to do with it?

Mr. Van Winkle


It wasn't in maintenance earlier, but I noticed that it did go down. I'm hoping that will fix it, but I don't think it explains why the data isn't on the card Sad
12-17-2014 05:04 PM
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PaulaO2 Offline
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Posts: 8,067
Joined: Feb 2012

Machine: S9 Autoset
Mask Type: Full face mask
Mask Make & Model: F&P Simplus
Humidifier: H5i
CPAP Pressure: 14-20
CPAP Software: SleepyHead

Other Comments: Ehlers-Danlos Syndrome, Hypermobility Type; chronic sarcasm

Sex: Undisclosed
Location: western NC, USA

Post: #4
RE: Help. ResMed 10 Elite did not save my data last night
Exit the program, then reopen it. See if it is there.

Make sure you put the card in the same slot (if you have more than one) or that you plugged the USB reader into the same USB port (if that is what you have). If you move it, it will/may get a new drive name.

PaulaO2
Apnea Board Moderator
www.ApneaBoard.com


Breathe deeply and count to zen.

INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.
12-17-2014 05:25 PM
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Amie87 Offline

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Posts: 70
Joined: Dec 2014

Machine: ResMed AirSense 10 Elite
Mask Type: Nasal mask
Mask Make & Model: F&P Esson
Humidifier: Built In
CPAP Pressure: 7
CPAP Software: Other Software

Other Comments:

Sex: Female
Location: Canada, Ontario

Post: #5
RE: Help. ResMed 10 Elite did not save my data last night
(12-17-2014 05:25 PM)PaulaO2 Wrote:  Exit the program, then reopen it. See if it is there.

Make sure you put the card in the same slot (if you have more than one) or that you plugged the USB reader into the same USB port (if that is what you have). If you move it, it will/may get a new drive name.

Thanks for the suggestion, and no luck reopening the program.

It saves to one of those SD data chip cards, the flat kind, and my machine and computer only have one possible slot for it. My computer was able to find the data card and read the previous 4 days, but found nothing for today. Same with my online resmed account Sad
12-17-2014 05:59 PM
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PaulaO2 Offline
Wiki Editor
Moderators

Posts: 8,067
Joined: Feb 2012

Machine: S9 Autoset
Mask Type: Full face mask
Mask Make & Model: F&P Simplus
Humidifier: H5i
CPAP Pressure: 14-20
CPAP Software: SleepyHead

Other Comments: Ehlers-Danlos Syndrome, Hypermobility Type; chronic sarcasm

Sex: Undisclosed
Location: western NC, USA

Post: #6
RE: Help. ResMed 10 Elite did not save my data last night
Dang. There is a chance it will be there tomorrow. Every once in a while, it (either the machine or SH) hiccups like that.

PaulaO2
Apnea Board Moderator
www.ApneaBoard.com


Breathe deeply and count to zen.

INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.
12-17-2014 07:26 PM
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Amie87 Offline

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Posts: 70
Joined: Dec 2014

Machine: ResMed AirSense 10 Elite
Mask Type: Nasal mask
Mask Make & Model: F&P Esson
Humidifier: Built In
CPAP Pressure: 7
CPAP Software: Other Software

Other Comments:

Sex: Female
Location: Canada, Ontario

Post: #7
RE: Help. ResMed 10 Elite did not save my data last night
(12-17-2014 07:26 PM)PaulaO2 Wrote:  Dang. There is a chance it will be there tomorrow. Every once in a while, it (either the machine or SH) hiccups like that.

I hope so. Especially since last night was my best night (as far as actually sleeping) since I got the machine Tongue. Hopefully it won't screw up again.
12-17-2014 07:33 PM
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becker44a Offline

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Posts: 181
Joined: Jan 2014

Machine: ResMed S9 Autoset
Mask Type: Full face mask
Mask Make & Model: F&P Simplus Lg
Humidifier: ResMed H5i
CPAP Pressure: Rx 10 - 20cm, Usually 10-14cm
CPAP Software: ResScan SleepyHead

Other Comments:

Sex: Male
Location: NE Ohio, USA

Post: #8
RE: Help. ResMed 10 Elite did not save my data last night
(12-17-2014 03:28 PM)Amie87 Wrote:  So, I've had the machine 5 nights now, and every night up until last night I had no problem with the machine saving my data. I've even popped the SD card out before to look at it with SleepyHead and still no problem.
. . .
Any thoughts?

Hi Amie,
I have an S9, predecessor to the model line of yours. When these machines do something unexpected, it has often been useful to do a "cold shutdown" before using them again. That is, shutdown the machine with the power button, disconnect the power brick, and disconnect the power brick from the outlet. Then wait awhile before powering it all up again.

Remember, it is a computer, albeit a fairly specialized one, so treat it like a computer, and do a reboot.

Good luck, and let us know how it goes.

A.Becker
PAPing in NE Ohio, with a pack of Cairn terriers
12-17-2014 07:46 PM
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Amie87 Offline

Preferred Members

Posts: 70
Joined: Dec 2014

Machine: ResMed AirSense 10 Elite
Mask Type: Nasal mask
Mask Make & Model: F&P Esson
Humidifier: Built In
CPAP Pressure: 7
CPAP Software: Other Software

Other Comments:

Sex: Female
Location: Canada, Ontario

Post: #9
RE: Help. ResMed 10 Elite did not save my data last night
MY DATA SHOWED UP! YAY Dancing

Well, at least on the myair website. Now to check the data card.
12-17-2014 08:00 PM
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Amie87 Offline

Preferred Members

Posts: 70
Joined: Dec 2014

Machine: ResMed AirSense 10 Elite
Mask Type: Nasal mask
Mask Make & Model: F&P Esson
Humidifier: Built In
CPAP Pressure: 7
CPAP Software: Other Software

Other Comments:

Sex: Female
Location: Canada, Ontario

Post: #10
RE: Help. ResMed 10 Elite did not save my data last night
SleepyHead found my data!!!!!

It turns out that my computer couldn't actually recognize the SD card for whatever reason, and since I'm new to SleepyHead, I thought it had imported data but had nothing for last night. That, and the actually online 'MyAir' program from ResMed was also not able to find my data (but it later went down for maintenance which is probably why) Anywho, with both of those occurring at the same time, I just assumed it didn't save my data.


Now off to inspect.
12-17-2014 08:17 PM
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