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[Equipment] I have a Remstar auto-pap 550p that needs service.
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fsmith Offline

New Members

Posts: 1
Joined: Mar 2014

Machine: Remstar 550p
Mask Type: Nasal mask
Mask Make & Model: resmed swift f/x
Humidifier: none
CPAP Pressure: 4-20
CPAP Software: Not using software

Other Comments:

Sex: Male
Location:

Post: #1
I have a Remstar auto-pap 550p that needs service.
Phillips will not take their equipment back for factory service unless it goes back through the company that sold it to me. I have to send it to my supplier and then they can send it in. The seller then contacts me to tell me how much it will cost or if the repair is feasible. This seems like a conflict of interest for the consumer. Any ideas? Thanks everyone.
03-27-2014 02:56 PM
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PollCat Offline
Apnea Board Polling Administrator
Monitors

Posts: 1,576
Joined: Feb 2012

Machine: ResMed S9 Autoset
Mask Type: Nasal pillows
Mask Make & Model: ResMed AirFit P10
Humidifier: H5i Cleanable with ClimateLine
CPAP Pressure: 10 - 18
CPAP Software: SleepyHead

Other Comments: CPAP-ing since 1995; Type 2 Diabetes; Chronic Asthma; Gout

Sex: Male
Location: Westfield, IN

Post: #2
RE: I have a Remstar auto-pap 550p that needs service.
That's pretty much how the process works. Your supplier/DME needs to loan you a replacement unit while yours is being service. BTW, how old is your machine? If you are in the States with insurance and/or Medicare, you can get a new machine every 5 years.


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03-27-2014 03:12 PM
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trish6hundred Offline

Advisory Members

Posts: 6,436
Joined: May 2012

Machine: Resmed S9 AutoSet for Her
Mask Type: Full face mask
Mask Make & Model: Fisher & Paykel Simplus
Humidifier: H5i Heated Humidifier
CPAP Pressure: 10 - 7-20 Cm H2O
CPAP Software: Not using software

Other Comments: I started CPAP in 2008. Totally blind since birth.

Sex: Female
Location: Missouri, USA

Post: #3
RE: I have a Remstar auto-pap 550p that needs service.
Hi fsmith,
WELCOME! to the forum.!
Hang in there for more suggestions and best of luck to you.

trish6hundred
03-27-2014 05:37 PM
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