Hello Guest, Welcome to Apnea Board !
As a guest, you are limited to certain areas of the board and there are some features you can't use.
To post a message, you must create a free account using a valid email address.

or Create an Account


New Posts   Today's Posts

[Equipment] I have a Remstar auto-pap 550p that needs service.
#1
Phillips will not take their equipment back for factory service unless it goes back through the company that sold it to me. I have to send it to my supplier and then they can send it in. The seller then contacts me to tell me how much it will cost or if the repair is feasible. This seems like a conflict of interest for the consumer. Any ideas? Thanks everyone.

Post Reply Post Reply
#2
That's pretty much how the process works. Your supplier/DME needs to loan you a replacement unit while yours is being service. BTW, how old is your machine? If you are in the States with insurance and/or Medicare, you can get a new machine every 5 years.
INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. 
ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA.
INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINIONS ONLY AND NOT NECESSARILY STATEMENTS OF FACT.
Post Reply Post Reply
#3
Hi fsmith,
WELCOME! to the forum.!
Hang in there for more suggestions and best of luck to you.
trish6hundred
Post Reply Post Reply




Possibly Related Threads...
Thread Author Replies Views Last Post
  Newbie - Help with RemStar Pro E8 error code Kristina1 2 76 05-26-2017, 09:28 PM
Last Post: trish6hundred
Ohmy PR REMSTAR Auto - how to mask test in Cpap mode? alo10 3 119 05-25-2017, 06:26 PM
Last Post: alo10
  [Equipment] Old CFlex Remstar Plus Manual needed Skillful 5 155 05-19-2017, 08:22 PM
Last Post: trish6hundred
  We need a bespoke mask service.. tml678 7 242 05-14-2017, 07:07 PM
Last Post: ihatesleepapnea2017
  s9 elite "motor life exceeded",contact service rep. j beaty 6 319 05-08-2017, 06:07 PM
Last Post: bonjour
  [CPAP] Service Required Error Codes - Inner Workings of a CPAP machine SuperSleeper 19 75,864 05-04-2017, 09:31 AM
Last Post: Sleeprider
  [Equipment] Travel Battery for Respironics REMstar PRO 460P Shonufff 3 190 04-25-2017, 03:09 PM
Last Post: trish6hundred

Forum Jump:

New Posts   Today's Posts




About Apnea Board

Apnea Board is an educational web site designed to empower Sleep Apnea patients.

For any more information, please use our contact form.